Training Specialist Instructional Designer
Resume:
NICOLE KIRSH
Bridgewater NJ ***** 732-***-****
***********@*****.*** · www.linkedin.com/in/nicolekirsh44 A Learning Specialist/Instructional Designer with eight years of experience specializing in eLearning, curriculum development, continuous improvement, and Articulate Storyline. A proven track record of developing and enhancing training programs and curricula for large organizations. Adept at identifying learning needs and training approaches for diverse learner populations. EXPERIENCE
1/2025– PRESENT
SR. TECHNICAL TRAINING SPECIALIST, NORTHEASTERN UNIVERSITY
• Member of the Workday Implementation team
• Design and develop curriculum for Workday FIN training programs
• Assess and track program effectiveness
• Identify and recommend process improvements
• Oversee the execution of Workday FIN training programs 8/2023– 12/2024
TECHNICAL TRAINING SPECIALIST, WASHINGTON UNIVERSITY IN ST. LOUIS
• Member of the Workday Support team
• Conducted needs analysis to direct resources to areas of greatest demand
• Worked with SME’s to present current and accurate training material
• Created and updated VILT Workday HCM training using Articulate Storyline and Rise360
• Created and updated Tutorials, Job Aids, and Reference Guides in WordPress
• Created and updated online Workday training modules using Camtasia 9/2022– 8/2023
TECHNICAL APPLICATIONS TRAINING CONSULTANT, LCMC HEALTH
• Member of the Workday Project Implementation team
• Created and updated VILT Workday HCM end user training
• Delivered VILT Workday HCM training to all LCMC Health employees
• Created and updated User Guides and maintain SharePoint library
• Created and updated online training modules using Articulate
• Maintained Cornerstone Learning courses and ILT courses reports 11/2021– 9/2022
LEARNING & TRAINING SPECIALIST, AXIA WOMEN’S HEALTH
• Conducted end user training on Electronic Medical Records software
• Created and maintained product user guides and training videos
• Created onboarding documentation and training for new hires
• Trained employees on internal systems – Microsoft office, Teams, UKG
• Acted as first level support desk for training questions and issues 1/2019 – 9/2021
LEAD TECHNICAL TRAINER, AM BEST
• Led team of product trainers and writers
• Conducted needs analysis to direct resources to areas of greatest demand.
• Delivered end user training on proprietary software products
• Created and maintained product user guides, videos and customer support sites
• Created onboarding documentation and training for new hires
• Supported IT department with materials for user guides on internal systems
• Supported sales team with end user materials and demonstrations 9/2017 – 1/2019
TECHNICAL TRAINER, AM BEST
• Trained employees on internal systems – Salesforce, Workfront, Kronos
• Supported IT department with materials for user guides on internal systems
• Administrator of LinkedIn Learning
• Developed and maintained SharePoint training site, including libraries
• Conducted New Hire onboarding training
9/2010 – 9/2017
ADJUNCT PROFESSOR, RARITAN VALLEY COMMUNITY COLLEGE
• Taught Computer Literacy and College experience courses
• Utilized current software applications and soft skills training for students
• Advised with curriculum development and implementation
• Utilized multiple LMS for grading and reporting
• Assisted and provided guidance to students on an as needed basis EDUCATION
MBA, RUTGERS GRADUATE SCHOOL OF MANAGEMENT
BS, CORNELL UNIVERSITY
SKILLS
• Expert Microsoft Office skills, including
Access
• Expert with Salesforce, Camtasia,
Adobe, SharePoint, Cornerstone,
Articulate
• Team player and can work independently
• Learn new software quickly and
independently
• Expert on Workday HCM and
FIN
ACTIVITIES
US Peace Corps
Volunteer; Teacher, Mmashoro, Botswana
US Agency for International Development
Program Officer, Capetown, South Africa
American Museum of Natural History
Volunteer; Explainer, Rose Center, New York, NY
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