Customer Service Account Management
Resume:
Tailaia Parta
Professional Summary:
Results-driven Claims Specialist with extensive experience in claims processing, customer service, and account management. Proven ability to accurately process claims, resolve customer inquiries, and ensure compliance with company policies. Adept at handling high-volume environments while maintaining attention to detail and delivering excellent customer experiences.
Core Skills
● Claims Processing and Management
● Customer Inquiry Resolution
● Authorization and Verification Procedures
● Customer Account Management
● Conflict Resolution and Problem-Solving
● Microsoft Office Suite (Word, Excel, Powerpoint, Outlook)
● Quickbooks and Oracle Proficiency
Professional Experience
Client Success Specialist-Beyond Finance
02/2024-02/2025
● Managed client accounts by providing updates, resolving disputes, and processing debt resolution offers.
● Addressed client inquiries regarding payment options and account statuses.
● Improved client satisfaction by effectively managing client expectations and resolving issues.
Customer Service Representative- Verizon
07/2022-08/2023
● Assisted customers with billing and account updates.
● Identified customer needs and provided tailored solutions, including retention offers.
● Maintained high customer satisfaction in a fast-paced, high volume call center environment.
Flex Supervisor-Conduent
06/2021-07/2022
● Supervised a team of 15-23 customer service agents, ensuring compliance with performance standards.
● Conducted coaching, performance reviews, and schedule management for agents.
● Resolved escalated customer issues and maintained accurate records.
Service Coordinator-Group 1 Automotive
05/2016-04/2019
● Scheduled customer appointment for vehicle service, ensuring efficient workflow.
● Provided customers with accurate pricing, recall information, and appointment updates.
Claims Representative-Sutherland Global
111 Loganberry St
Lake Jackson, TX 77566
*************@*****.***
12/2014-11/2015
● Processed insurance claims accurately, ensuring
compliance with company and regulatory standards.
● Conducted verification of in-network providers for veterans and healthcare providers.
● Handled claim authorizations, including submission and prior authorization processing.
● Maintained accurate records in claims management systems.
Education:
LoneStar College–Associates of Applied Science
Accounting
Brazosport College–Associates of Applied Science
Medical Business Administration
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