Support Specialist Customer

Ok

Jerome Reginal

Professional Summary

Bilingual (English–French) support specialist with 3+ years of experience in remote roles including customer support, technical product assistance, and live interpretation. Skilled at managing high volumes of communication across chat, email, and phone with empathy, clarity, and professionalism. Adaptable, self-directed, and tech-savvy—ready to add value to dynamic remote teams. EXPÉRIENCE

Freelance Interpreter (English–French)

Voice (Remote) Feb 2020 – Aug 2021

● Delivered live interpretation during customer service, medical, and business calls.

● Maintained high accuracy under pressure while ensuring confidentiality. E-Support Specialist (Seasonal)

Harry & David (Remote) Oct–Jan, 2022–2025 (3 seasons)

● Resolved customer issues via email/chat during peak holiday seasons.

● Managed orders, tracking, refunds, and product inquiries with care and efficiency.

Product Support (Seasonal)

TurboTax / Intuit (Remote) Jan–Apr 2023 & 2024

● Provided Tier 1 support for TurboTax software: login help, navigation, and basic troubleshooting.

● Educated users on platform tools while following secure support protocols. FORMATION

High school Diploma

LANGUAGES

English: Fluent

French: Fluent

CORE SKILLS

Bilingual: English &

French

Remote Customer

Support

Email & Chat

Communication

Technical

Troubleshooting

CRM/Ticketing

Tools (Zendesk,

Salesforce)

Time Management

& Self-Motivation

Conflict Resolution

E-commerce & SaaS

Familiarity

TECHNICAL TOOLS

Zendesk • Salesforce •

Google Workspace •

Microsoft Teams • Zoom

Contact this candidate