Kiyanna King
CONTACT
• *******.*.****@*****.***
• Rochester, NY
EDUCATION
Buffalo State University, BS
Individualized Studies
2020
SKILLS
• B2B Sales
• User research
• Google Workspace
• Microsoft 365
• Project Management
• Market Analytics
• Salesforce
• Ticketing Marketplaces
• Account Management
• Data Entry/ Analysis
• Travel Coordination
• Budget Reconciliation
• Content Management
• Client Management
• Digital Marketing
• CRM Software
• Networking
• Property Inspection
• Presentation Skills
• Negotiation Tactics
• Contact Law
• Property Valuation
EXPERIENCE
MARKET COORDINATOR IDEAL IMAGE MED SPA
Oct 2021 – Aug 2022
• Managed accounts, the team, and mentored employees to improve the quality and efficiency of projects.
• Led the redesign of the company's e-commerce platform, resulting in a 25% increase in sales.
• Worked closely with clients to understand their needs and goals and translate them into effective solutions.
• Responded and delivered exceptional service in a timely and efficient manor
COMMUNICATIONS ADMINISTRATOR DHS MONROE COUNTY
Sep 2022 – June 2024
• Supported regional communications managers in proactive policy communications strategy as well as provided support to the communications team.
• Developed written materials.
• Identified opportunities to partner with public policy teams regarding new policies and ways to protect the business as well as strengthening the company’s reputation.
• Reported to lead executives ensuring that travel planning and scheduling expectations were met.
• Collaborated with other support teams to ensure policies were implemented, meeting preparations were complete, and events were coordinated accurately and efficiently.
CLIENT SUCCESS MANAGER MAXIMUS MONROE COUNTY
July 2024 - Currently
• Conduct presentations.
• Manage cross-functional projects.
• Manage online ticketing and B2B accounts.
• Analyze team performance, measuring quality.
• Track and proactively share insights with policy holders and providers. EXTERNAL WHOLESALER SELF EMPLOYED
January 2023 – Currently
• Develop and maintain strong relationships with clients and other potential investors
• Successfully develop and implement strategic marketing plans to increase sales.
• Established credibility and trust with clients by providing exceptional service and market knowledge
• Exceed personal sale goals and objectives
• Collaborate with mortgage lenders, attorneys, and other professionals to ensure smooth process and transactions.
• Actively prospect, negotiate, and close residential property sales, exceeding sale targets by 20%