Project Manager Success

MELISSA MONZELLA

**** ********* ****** **********, ** 35243 205-***-**** ********@*****.*** WWW: Bold Profile SUMMARY

Dynamic Project Manager with a proven track record at Zella Construction, skilled in project execution and implementation. Adept at managing multiple responsibilities while ensuring compliance with building codes. Recognized for enhancing operational efficiency and resolving complex issues, leveraging expertise in MICROS/Oracle POS Systems and exceptional problem- solving abilities. Advanced Windows proficiency, hardware and software troubleshooting. Team management and leadership.

SKILLS

Experienced with

MICROS/Oracle POS systems,

and skilled in Emagine and

Focus POS solutions

Computer Skills

IP Address Management Skills

Software and Hardware

Troubleshooting

Proficient in Managing Multiple

Responsibilities

Project Execution,

Implementation and Problem

Solving

EXPERIENCE

05/2021 to 12/2024 Project Manager

Zella Construction Jacksonville, FL

Coordinated site setup to support smooth job completion. Ensured projects met deadlines and upheld quality standards through diligent monitoring.

Maintained detailed progress records to ensure timely completion of tasks.

Managed and oversaw teams for multiple construction projects. Streamlined operations by coordinating ongoing projects and distributing responsibilities.

Conducted thorough investigations into complaints regarding construction projects.

Reviewed plans to guarantee compliance with local building codes before commencing projects.

09/2019 to 05/2021 Implementation Manager

CDI Technologies Detroit, MI

Developed detailed reports outlining the scope, timeline, budget, resources required, and other relevant information pertaining to each implementation.

Maintained comprehensive records of all activities related to system implementations.

Analyzed customer feedback and identified areas for improvement in existing implementations or processes.

Resolved any technical issues encountered during the implementation process in a timely manner.

Created user documentation and support materials for new system implementations.

Reviewed customer specifications carefully before beginning any project work in order to avoid misunderstandings or delays later. Worked closely with customers throughout the entire implementation process to ensure satisfaction with results.

Identified potential risks associated with new implementations and developed strategies to mitigate them as needed.

Managed the implementation of new software systems, ensuring that all requirements were met and deadlines were adhered to. Developed project plans and timelines for each implementation process, tracking progress against these plans to ensure completion on schedule.

Provided ongoing support after an implementation is completed by responding promptly to customer inquiries or requests for assistance. Monitored performance metrics of implemented systems and took corrective action when necessary.

01/2005 to 09/2019 Senior Programmer/ Lead Implementation Manager ACR Systems Inc. Pelham, AL

Programming & Sales with MICROS/ORACE, FOCUS POS Systems Custom reports using Crystal Reports as well custom scripts Building custom databases to meet customers' business needs Set up systems networking, hardware, and software. Created a comprehensive training guide for clientele. Guided new employees through onboarding process.

Managed technical specifications for all projects. Developed manuals for frequently utilized programs and tools. Evaluated organization's technology to recommend upgrades for hardware and software

Evaluated existing systems for areas needing improvements or updates prior to launching new products or services.

05/2001 to 01/2005 Hospitality Manager

Bob Baumhower's Wings Birmingham, AL

Oversaw outgoing products to guarantee quality compliance. Facilitated staff education on organizational guidelines. Performed regular audits of billing processes for precision. Monitored sales performance against budget objectives, and took appropriate action when necessary.

Maintained client accounts by obtaining, recording, and updating personal and financial information.

Enforced proper management of cash, inventories, and receivables. Investigated potential new offerings to elevate guest satisfaction. Supervised activities of dining room staff to maintain service levels and support guest needs.

Updated computer systems with new pricing and daily food specials. Provided exceptional customer service by anticipating guest needs before they arise.

EDUCATION AND TRAINING

Point of Sale Programming

MICROS University Baltimore, MD

Studied Business

University of Montevallo Montevallo, AL

Sports Management Degree

Shelton State Community College Tuscaloosa, AL

Contact this candidate