Project Coordinator Customer Service

Kristina Manes

*************@*****.*** BAXTER SPRINGS, KS, US 620-***-****

WORK HISTORY

Project Coordinator at Rosemark Warranty

November 2021 - April 2025 (3.5 Years)

● Maintaining Do Not Reply cancellations for non selling dealers ● Creating a training manual for new employees ● Invoicing ● 1099s ● Customer service assistance ● Mechanical claims assistance ● Setting up new phone systems ● Assisting agents and dealerships with troubleshooting

Delivery Associate at Richwood Logistics

May 2021 - October 2021 (0.5 Year)

● Loading, sorting and delivering 100 to 197 packages.

● Assisting other drivers with deliveries or load outs.

● Assisting customers with solutions in person

Security Officer at Riverbend Casino

January 2021 - May 2021 (0.5 Year)

● Dispatching for 3 departments while maintaining shift logs, answering phone calls and updating various spreadsheets ● Escorting employees with tips or banks to the vault ● Conflict resolution with guests ● Conducting security checks for the hotel and casino.

● Supervising 2 to 5 individuals at any given time Corrections Officer I at Kansas Department of Corrections September 2019 - October 2020 (1.5 Years)

● Supervised offenders up to 262 male individuals between 2 buildings ● Inventoried tools and caustics ● Multi line phone knowledge ● Maintaining security protocols during medical transports

● Overseeing medication distribution ● Intervening during physical altercations Sergeant & Dispatcher at Cherokee County Sheriff Office February 2015 - December 2020 (6 Years)

● Supervising one to four person team with proficiency in compliance with facility inmate safety, security and policies.

● Disciplinary review board for inmates appealing the disciplinary action against them.

● Escorting employees with tips or banks to the vault ● Training new Correctional Officers on all policies, safety, security and tasks required for 3rd Shift.

● Searches of inbound or outbound inmates and facility, e.i. pat downs, strip searches, exterior perimeter checks, cells and pods.

● Communication with Deputies - in state and out of state counties regarding incarcerated released inmates ● Working part time in the 911 Dispatch Center - Dispatching local police officers, County Deputies, EMSand Fire Departments.

● Sending hit confirmations, maintaining an open communication with other agencies

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SKILLS

Accounts Receivable, 5 years

Accounting, 7 years

Cell Biology, 2 years

Spreadsheets, 10 years

Claim Processing, 3 years

Customer Service, 15 years

Regulatory Compliance, 3 years

Conflict Resolution, 10 years

Criminal Justice, 10 years

Data Entry, 15 years

Expediting, 5 years

Sales, 10 years

General Ledger, 7 years

Leadership, 10 years

Problem Solving, 10 years

LANGUAGES

English, Native/Bilingual

ABOUT ME

I have management experience: 1 years

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