Customer Service Video Production
Resume:
Gavin Hayes
Deltona, FL *****
**************@*****.***
Professional Summary
Creative and motivated professional with 8 years of experience in customer service and entertainment, with a strong foundation in video production and post-production. Passionate about storytelling, performance, and media, with a career goal of contributing to a broadcast or creative production environment. Recognized for reliability, enthusiasm, and ability to engage both teams and audiences. Authorized to work in the US for any employer
Work Experience
Attractions Attendant
Universal Orlando Resort-Orlando, FL
January 2024 to Present
• Operate and monitor the “Harry Potter and the Forbidden Journey” attraction.
• Ensure guest safety while delivering an immersive and memorable experience.
• Maintain high standards of professionalism and customer interaction. Scare Actor
Universal Orlando Resort-Orlando, FL
August 2022 to Present
• Performed in Halloween Horror Nights events (2022, 2023, 2024).
• Awarded Scare Actor of the Year in 2023 for excellence in guest engagement and performance. Expo/Server
Ethos Vegan Kitchen-Winter Park, FL
January 2022 to August 2023
• Welcomed and seated guests while providing excellent customer service.
• Promoted to Expo and To-Go roles: plated and organized food orders, managed takeout logistics. Host/Food Runner
Landry's Inc.-Lake Buena Vista, FL
November 2021 to January 2022
• Managed guest seating and communication via iPad systems.
• Maintained a warm, family-friendly atmosphere for guests. Insider
Domino's-Deltona, FL
March 2021 to July 2021
• Handled in-person and phone orders, processed payments, and assisted in food prep and packaging.
• Supported kitchen efficiency during high-volume hours. Team Member
Sk8tona Fun Center-Deltona, FL
June 2020 to May 2021
• Operated snack bar, managed point-of-sale transactions, and cleaned facility after closing.
• Developed strong multitasking and customer interaction skills. Education
Associate's degree in Journalism
Daytona State College-Daytona Beach, FL
July 2025 to Present
Journalism Major; Film Minor
High school or equivalent
Deltona High School-Deltona, FL
August 2017 to June 2021
Skills
• Team collaboration
• Video Production (4 years)
• Customer Service
• Food safety
• Adobe After Effects (4 years)
• Time management
• Adobe Premiere Pro (4 years)
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