Accounts Receivable Revenue Cycle
Resume:
OBJECTIVE
Highly motivated and results-oriented Accounts Receivable professional seeking an AR Supervisor position to leverage extensive experience in accounts receivable management, collections, and team leadership. I aim to enhance operational efficiency and contribute to the financial success of a dynamic organization through effective process improvement, staff training, and workflow optimization.
US Radiology Specialists, Charlotte, NC AR Supervisor, June 2023 – January 2025
Accounts Receivable Management: Denial Management, Claims Processing, Payment Posting, Account Reconciliation, Credit Management
Collections: Insurance Follow-up, Patient Collections, Dispute Resolution, DSO Reduction
Team Leadership & Training: Staff Supervision, Performance Management, Workflow Optimization, Training & Development
Financial & Analytical: Financial Reporting, Data Analysis, Cash Flow Improvement, Revenue Cycle Management
Software & Systems: Imagine, EPIC, Availity RCM
Compliance: HIPAA Compliance, Audit Preparation, Regulatory Adherence
Customer Service: Patient Account Management, Insurance Communication, EOB Explanation
US Radiology Specialists, Charlotte, NC AR Team Lead & Trainer, July 2018 – June 2023
Supervised and trained AR staff, ensuring efficient workflow and adherence to best practices in accounts receivable management.
Managed denial and insurance tickler workflows, resolving claim denials and unprocessed claims to optimize revenue cycle.
Interacted with insurance representatives to provide accurate account status, process payments, and resolve inquiries, improving collections efficiency.
Utilized online payer systems for claim status and eligibility verification, ensuring accurate and timely processing.
Streamlined correspondence and return mail processes, ensuring timely resolution of patient and insurance requests.
Recommended and implemented process improvements to enhance operational efficiency and departmental performance.
Assigned and managed daily workload for the AR team, optimizing productivity and achieving collection goals.
WestMed Practice Partners, Charlotte, NC Medical Billing Specialist, March 2015 – February 2018
Submitted insurance claims and appeals, ensuring accurate and timely processing.
Conducted thorough follow-up with insurance companies and adjusters, maximizing claim reimbursement.
Resolved claim denials and rejections, contributing to improved revenue cycle performance.
Performed patient insurance verification, ensuring accurate billing and reducing claim errors.
Achieved and exceeded monthly collection goals, demonstrating strong financial performance.
Provided exceptional patient interaction, ensuring accurate insurance data and efficient collections.
Aerotek Professional Services, Charlotte, NC Title Processor, February 2010 – March 2015
Verified and submitted fee payments to courts for loan mediations.
Managed Fed-Ex shipments, ensuring timely delivery of critical documents.
Accurately logged payments in Excel for tracking and reporting.
Ensured comprehensive documentation for all processed paperwork.
MED A/Rx, Charlotte, NC Medical Billing Specialist, December 2006 – January 2010
Submitted insurance claims and appeals, ensuring accurate and timely processing.
Conducted thorough follow-up with insurance companies, adjusters, and attorneys.
Resolved claim denials and rejections, contributing to improved revenue cycle performance.
Performed patient insurance verification, ensuring accurate billing and reducing claim errors.
Achieved and exceeded monthly collection goals, demonstrating strong financial performance.
Provided exceptional patient interaction, ensuring accurate insurance data and efficient collections.
Prepared claim-filing reports and set up payment arrangements.
Discussed patient accounts and explained EOB’s.
HCFS, Inc, Moncks Corner, SC Eligibility Benefit Representative, August 2005 – November 2006
Determined patient eligibility for government programs, facilitating hospital bill payments.
Filed program applications and conducted follow-up with caseworkers/case managers.
Verified eligibility for government programs, ensuring accurate information.
Tracked and reported payments made by government programs.
Pathology Service Associates, North Charleston, SC Address Research Coordinator, June 2003 – April 2005
Managed and trained the Bad Address Team, improving efficiency in returned mail processing.
Streamlined procedures for working returned mail, reducing processing time.
Performed additional duties including payment posting, patient registration, and account research.
EDUCATION
ECPI College of Technology, Charlotte, NC Diploma in Computers and Information Sciences/Medical Administration GPA: 3.48 Dean’s List Honors
College of Charleston, Charleston, SC Studied Biology and Communications Dean’s List Honors
Bethune-Bowman High School, Rowesville, SC High School Diploma, June 1997 Top Ten Percent of Graduating Class BETA Club
ADDITIONAL SKILLS
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Excellent Customer Service and Communication Skills
Impact – “Be The Best” Award Winner at US Radiology Specialists
REFERENCES
Available Upon Request
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