Dental Representative

Summary

Skills

Experience

Rickeeda Carter

Capitol Heights, MD 20743 240-***-****

********.********@*****.***

Dedicated professional with 12 years of extensive experience in customer service, administration, and business management. Demonstrates exceptional skills in organization, strategic thinking, and record keeping, ensuring efficient and accurate data handling. Aiming to leverage expertise in Microsoft Office and various software programs to contribute to a dynamic team.

Strategic Thinking

Critical Thinking

Problem Solving

Time Management

Organization

Detail Oriented

Data Entry

Knowledge of Software Programs

Microsoft Office

Documentation

Customer Support

Dental Representative, 07/2023 Current

Whitman-Walker Health Clinic Washington, DC, DC

Verify insurance coverage and patient identity, reducing billing errors and improving compliance. Coordinate with dental staff to manage appointments, ensuring a seamless patient experience. Input patient data and confirm insurance using system software, maintaining accurate records. Optimize check-in processes, reducing wait times and enhancing patient experience. Streamline patient intake and data entry, enhancing operational efficiency and accuracy. ensured compliance by verifying patient details, ensuring a seamless and efficient patient experience. Collected patient information and payments at check-in, maintaining high financial accuracy and enhancing patient satisfaction.

Facilitated patient communications, ensuring clarity and satisfaction, leading to a 20% increase in positive feedback.

Leasing Consultant, 01/2022 01/2023

Residential One LLC Silver Spring, MD, MD

Successfully provided administrative support for the property manager. Entered all maintenance tickets, and tenant inquiries into Yardi software application. Scheduled appointments with contractors and vendors. Performed and inspected units for turnovers and walk throughs. Ran credit reports and applications for approvals. Calculated wages, taxes for rental rates and increases. Managed a heavy volume of inbound and outbound calls. Utilized excellent communication and customer service skills to visitors. Coordinated property showings and leases signings, increasing occupancy rate by 15% through proactive tenant engagement.

Streamlined maintenance request process, reducing response time by 25% and improving tenant satisfaction.

Facilitated communication between tenants and property management, resolving 90% of issues within 24 hours.

Analyzed rental market trends to recommend competitive pricing strategies, resulting in a 10% revenue increase.

Coordinated with contractors and vendors to streamline property maintenance, reducing turn around time Education

by 15%.

Dental Front Office Receptionist, 09/2016 01/2022 Howard University College of Dentistry Washington, DC Answered phone calls, scheduled appointments and verified patient insurance coverage. Performed clerical duties such as photocopying, faxing, scanning and mailing documents when necessary. Collected payments from patients and arranged payment schedules. Scheduled cleanings and dental appointments for patients using appointment software. Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.

Compiled and coded patient information or data in appropriate computer system. Ordered and maintained supply inventory for dental office. Dental Receptionist, 06/2012 09/2016

Dental Dreams Washington, DC

Coordinated with other healthcare professionals to ensure efficient office operations. Greeted patients, provided them with necessary paperwork, and verified insurance information. Managed front desk operations including scheduling appointments, collecting payments. Answered incoming calls, scheduled appointments, and confirmed patient visits. Performed administrative tasks such as filing documents, preparing reports, ordering supplies. Provided assistance to dentists during dental treatments and procedures as needed. Processed referrals to specialists when required by the dentist. Assisted in the maintenance of dental equipment and supplies inventory. Verified patient's eligibility for benefits under various insurance plans. 02/2010 Fortis College Landover, MD

Dental Assistant

08/2008 Everest Institute Silver Spring, MD

Medical Billing And Coding

Prince Georges Community College Largo, MD

Human Resources Management Human Resources Management

Contact this candidate