Customer Service Travel Agent

Dessy Esquivel

*************@*****.*** SAN ANTONIO, TX, 78247 786-***-****

ABOUT ME

Sales professional with over 6 years of experience in sales and customer service, expert in personal sales pitches and customer interaction. My key achievements include consistently meeting or exceeding all sales goals at Comcast Xfinity and providing high-quality support that advanced customer satisfaction at Carnival Cruise Line. WORK HISTORY

SALES REPRESENTATIVE AT ARISE WORK FROM HOME XFINITY June 2021 - April 2025 (4 Years)

• Developing personal sales pitches to sell Comcast services and or products.

• Review, analyze and respond to customers’ billing inquiries.

• Completing outbound and inbound calls to and from customers or potential customers with questions regarding obtaining or renewing a service with Comcast.

• Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service.

• Utilizing sales tools provided to sell our services and optimize the amount of money collected. Meeting or exceeding all sales goals expectations. CUSTOMER SERVICE REPRESENTATIVE SALES AT ARISE WORK FROM HOME CARNIVAL CRUISE LINE

August 2019 - May 2021 (2 Years)

• Serve on the front lines of the guest and Travel Agent partners experience.

• Interact with guests and Travel Agent partners via phone focusing on questions related to Carnival cruises, destinations, ship amenities, and many other pre-cruise related items.

• Provide consistent, high-quality support to all guests and Travel Agent partners.

• Research, navigate, and locate answers to guests and Travel Agent partner’s questions and concerns.

• Leverage Carnival’s website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries.

• Document all calls, detailed resolution, and follow-up to actions. CUSTOMER SERVICE VIDEO SUPPORT FOR TAX PREPARATION AT ARISE WORK FROM HOME INTUIT TURBOTAX

December 2017 - May 2019 (2 Years)

• Inbound phone and video customer service technical support.

• Handle technical support questions via phone, with video capability.

• Research, analyze and determine an appropriate course of action for TurboTax customers. Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.

• Serve as ambassador for the Intuit brand take a caring and empathetic approach to customer interactions and/or escalate to a higher level of expertise. Document all issues, resolution and follow up action.

EDUCATION

• San Antonio High School Diploma

COMPUTER SKILLS

• Office Package (Advanced)

• Social media (Intermediate)

• CRS tools (Advanced)

LANGUAGES

• Spanish (Native)

• English (Advanced)

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