Customer Service Quality Assurance

STEPHEN KOTECKI

O P E R A T I ONS S P E C I A L I S T

P 414-***-**** E

kotecki.stephen@yaho

o.com

A

**** ***** *******

Ave, Milwaukee, WI,

53207

OBJECTIVE

EDUCATION

To obtain a position rooted in providing top quality customer service, where my leadership and organizational skills will have a positive impact on team outcomes increasing company growth and profitability.

University of Wisconsin

Milwaukee Graduate School- MS

Urban Affairs 3.75 GPA

University of Wisconsin

Whitewater- BS Political Science/

Public Administration

Dean’s Advisory Council

Member, Cum Laude, emphasis

in administration and planning

KEY SKILLS

• LEADERSHIP

• COACHING

• TEAM UNIFICATION &

ADVANCEMENT

• QUALITY ASSURANCE

• PROBLEM SOLVING

• AGILITY

AWARDS

• MANAGER OF THE MONTH

• YOUNG INDIVIDUAL OF THE

YEAR- MILWAUKEE JAYCEES

• COACHED CYFL

CHAMPIONSHIP TEAMS

EXPERIENCE

10/2024-Present

Motor Coach Operator/Chauffer-Go Riteway Transportation Services

• Drive Large Motor Coaches, Vans, SUV’s & Sedans for passenger cartage

• Fuel & perform pre-trip vehicle inspections to comply with D.O.T. requirements

10/2022- 07/2024

Mission Assistant- Grounds Operations Management- Holy Apostles Parish & School

• Manage Welcome Center, Adoration Chapel & Parish Center Facilities

• Maintain security of facility complex and grounds

• Coordinate facility usage to maximize resources

1/2020- 12/2020

Field Manager/ Office Operations Supervisor- United States Department of Commerce

• Direct & Supervise operations administrative personnel

• Monitor & Manage a team of Field Supervisors and their staff

• Seminar and individual training facilitator & presenter

• Production supervision to achieve team goals

08/2015- 08/2019

Customer Service/ Merchandising Representative- Costco Wholesale

• Manage warehouse safety inspections and present

findings to management

• Conduct warehouse Steel Safety examinations and

recommend solutions to management & Buildings &

Grounds

• Inspect and verify member orders for dispatching

• Manage display set-up and inventory

07/1981- 09/2007

Registered Representative- National Selected Securities Corporation

• President of Property Management Division

• Grew one of Wisconsin’s largest Brokerage firms

• Managed and revised complex data and converted it into simple solutions

• Exceeded monthly revenue targets

• Managed a team of Registered Representatives and administrative support staff

06/1988- 01/1999

Communications Assistant/ Accounting Clerk- Milwaukee Department of Public Works

• Accounting and Administrative duties to support

Supervisory Staff

• Manage, research, track, and resolve accounting issues

• Coordinate accounts receivable invoices and work order accuracy via data entry

• Dispatch & control service requests

STRENGTHS

Successful history of coaching top tier teams, collaboration with team members and customers, developing and nurturing internal and external relationships. Data maintenance and analysis. Problem solving and finding innovative solutions. REFERENCES

Available Upon Request

Contact this candidate