Customer Service Medical Records

JUANA R SOSA

**** ********* **. ** ****, TX ***** 915-***-**** E-mail ********@*****.***

OBJECTIVE Position in office support, customer service, activities director or medical records or central supply in a nursing home or medical /health environment HIGHLIGHTS

● Provide excellent customer service

● Register new patients to include demographic information

● Obtain insurance verifications and authorizations as required

● Responsible for monitoring weekly schedule and completion, Estimate reports and payment plans

● Maintain schedules for radiation and infusion therapies

● Maintain custody, care and control of inmates or detainees of a facility, while enforcing the rules, regulations and policies of the company and /or contracting agency

● Enthusiastic, fun loving and personable

● Honest and reliable in keeping commitments

● Relate easily and openly with all ages and types

● Motivated to learn and grow in responsibility and service to an office or public skills

● 100% Bilingual both in writing and reading

SKILLS AND

EXPERIENCE

Patient Service Representative

● Arrived patients/ registered and updated demographics for new and existing patients.

● Responsible for setting up and follow up on appointments for ENT and surgery.

● Verified insurances Medicare/Medicaid and Commercial.

● Pre certified services for chemotherapy and radiation services.

● Assisted the community as a Heath Promoter, including clinic. patients, in accessing formal health resources.

● Provided health education for high risk patients. JUANA R SOSA

CONT

Activities Directing

● Planned and supervised special events for senior citizens both in nursing home / adult senior center

● Designed monthly calendar of events

● Discussed patient progress on a 30, 60 and 90 day basis in a multidisciplinary group

● As a Life Enrichment director, I was responsible for implementing meaningful as well as national holiday events on a monthly basis

● Successfully involved convalescent elderly population in recreational activities Correctional Officer

● Acted as Food service supervisor

● Provided supervision and daily monitoring for inmates in a high Security prison

● Conducted shakedown for contraband material, as part of a team

● Initiated disciplinary reports on inmates

WORK HISTORY

• 02/22 – 09/23 Centro San Vicente Medical Clinic

• 03/20 - 09/20 Focused Care of Pecos Nursing Home

• 07/19 - 03/20 Reeves County Detention Center

• 02/18 - 07/19 TX Department of Criminal Justice

• 11/14 - 09/17 Foundation Surgical Hospital

• 08/12 - 10/14 El Paso Cancer Treatment Center

• 07/11 - 08/12 Texas Tech Physicians/ Lubbock TX

EDUCATION

Community College - AAS degree as Medical Assisting Technology Career Center of Texas - Insurance Billing Processing International Business College - Clerk Typist Receptionist Certified Activities Director for Senior Citizens

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