Office Assistant Talent Acquisition

Salimatou Bah

LinkedIn: linkedin.com/in/Salimatoubah

102-*****-*** Street NW, Edmonton, AB T5P 4H4

Cell: 825-***-**** · ***********@*****.***

OBJECTIVE: Seeking a position as a Customer Service Representative or Administrative Assistant to leverage strong communication and organizational skills. Dedicated to delivering excellent client support, managing administrative tasks efficiently, and contributing to team success. QUALIFICATIONS

• Over 4 years of experience in administrative, technical, and client-facing roles

• Administrative Professional Diploma demonstrates advanced skills in office administration and professional communications.

• Fluent in French and English – effective verbal and written communication

• Strong interpersonal and cross-cultural communication skills

• Proven customer service and complaint-resolution abilities

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Knowledge of FOIP standards and confidential information handling procedures

• Experience with Google Workspace (Docs, Sheets, Gmail)

• Ability to multitask and prioritize in dynamic, fast-paced environments

• Skilled in professional email writing, document formatting, and internal communications

• Adaptable team player with a proactive, solution-oriented approach

• Strong data entry accuracy and attention to detail PROFESSIONAL EXPERIENCE

Practicum Student – Talent Acquisition Mar.2025 – May.2025 Government of Alberta, Edmonton, AB ·

• Verified and updated tracking information using spreadsheets

• Managed candidate communications via email and internal systems

• Collaborated with team members and maintained organized applicant records

• Processed background check data and handled application documentation systems Customer Service Representative Mar.2023 – Aug.2024 TELUS, Edmonton, AB ·

• Assisted with product inquiries, orders, billing, and service issues

• Handled customer complaints and returns professionally

• Promoted deals and managed a high volume of incoming calls

• Used Word and Excel for reporting and documentation Front Receptionist Oct.2017 – Oct.2019

Nimba Advice, Conakry, Guinea ·

• Provided reception services and managed daily office operations

• Scheduled appointments and handled phone communications

• Assisted clients with inquiries and supported the Office Manager

• Prepared documents and presentations

Salimatou Bah

LinkedIn: linkedin.com/in/Salimatoubah

102-*****-*** Street NW, Edmonton, AB T5P 4H4

Cell: 825-***-**** · ***********@*****.***

Call-Centre Representative Sept.2014 – Sept.2017

MTN Guinea, Conakry, Guinea ·

• Delivered professional telephone customer service

• Processed hundreds of calls daily, addressing client needs

• Escalated inquiries and monitored customer satisfaction

• Maintained confidentiality of client information Office Clerk Jul.2012 – Jan.2013

Orange Guinea, Conakry, Guinea ·

• Promoted internet and telephone products

• Handled sales and inventory tracking

Data Entry Clerk Nov.2010 – Oct.2010

Gemalto, Conakry, Guinea ·

• Entered voter data accurately into federal systems

• Processed fingerprint, photo, and receipt documentation EDUCATION AND CERTIFICATIONS:

Administrative Professional Diploma Jun.2024 – Feb.2025 Campbell College, Edmonton, AB ·

Bachelor’s Degree in Geological Engineering Jan.2009 – Jun.2013 High Institute of Mines & Geology, Boke, Guinea ·

High School Diploma Sept.2008

Lycée Kipe, Conakry, Guinea ·

FOIP Certificate – Access & Privacy Fundamentals Feb.2025 Government of Alberta – Online ·

Certificate in Human Resources Management Sept.2013 – Dec.2013 Modern Professional Institute (IPM), Conakry, Guinea · HR Management Certificate Dec.2013

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