Office Assistant Talent Acquisition
Resume:
OBJECTIVE: Seeking a position as a Customer Service Representative or Administrative Assistant to leverage strong communication and organizational skills. Dedicated to delivering excellent client support, managing administrative tasks efficiently, and contributing to team success.
QUALIFICATIONS
Over 4 years of experience in administrative, technical, and client-facing roles
Administrative Professional Diploma demonstrates advanced skills in office administration and professional communications.
Fluent in French and English – effective verbal and written communication
Strong interpersonal and cross-cultural communication skills
Proven customer service and complaint-resolution abilities
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Knowledge of FOIP standards and confidential information handling procedures
Experience with Google Workspace (Docs, Sheets, Gmail)
Ability to multitask and prioritize in dynamic, fast-paced environments
Skilled in professional email writing, document formatting, and internal communications
Adaptable team player with a proactive, solution-oriented approach
Strong data entry accuracy and attention to detail
PROFESSIONAL EXPERIENCE
Practicum Student – Talent Acquisition Mar.2025 – May.2025
Government of Alberta, Edmonton, AB ·
Verified and updated tracking information using spreadsheets
Managed candidate communications via email and internal systems
Collaborated with team members and maintained organized applicant records
Processed background check data and handled application documentation systems
Customer Service Representative Mar.2023 – Aug.2024
TELUS, Edmonton, AB ·
Assisted with product inquiries, orders, billing, and service issues
Handled customer complaints and returns professionally
Promoted deals and managed a high volume of incoming calls
Used Word and Excel for reporting and documentation
Front Receptionist Oct.2017 – Oct.2019
Nimba Advice, Conakry, Guinea ·
Provided reception services and managed daily office operations
Scheduled appointments and handled phone communications
Assisted clients with inquiries and supported the Office Manager
Prepared documents and presentations
Call-Centre Representative Sept.2014 – Sept.2017
MTN Guinea, Conakry, Guinea ·
Delivered professional telephone customer service
Processed hundreds of calls daily, addressing client needs
Escalated inquiries and monitored customer satisfaction
Maintained confidentiality of client information
Office Clerk Jul.2012 – Jan.2013
Orange Guinea, Conakry, Guinea ·
Promoted internet and telephone products
Handled sales and inventory tracking
Data Entry Clerk Nov.2010 – Oct.2010
Gemalto, Conakry, Guinea ·
Entered voter data accurately into federal systems
Processed fingerprint, photo, and receipt documentation
EDUCATION AND CERTIFICATIONS:
Administrative Professional Diploma Jun.2024 – Feb.2025
Campbell College, Edmonton, AB ·
Bachelor’s Degree in Geological Engineering Jan.2009 – Jun.2013
High Institute of Mines & Geology, Boke, Guinea ·
High School Diploma Sept.2008
Lycée Kipe, Conakry, Guinea ·
FOIP Certificate – Access & Privacy Fundamentals Feb.2025
Government of Alberta – Online ·
Certificate in Human Resources Management Sept.2013 – Dec.2013
Modern Professional Institute (IPM), Conakry, Guinea ·
HR Management Certificate Dec.2013
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