Customer Service Related

SUMMARY

Dedicated and customer-focused professional with over 4 years of experience in delivering outstanding service and support across various industries. Proven ability to communicate effectively, resolve issues efficiently, and contribute to team success. Skilled in managing customer relationships, analyzing feedback for service improvements, and navigating cross-functional teams to meet business goals.

EXPERIENCE

Business Analyst

Duluth, GA

Neptune Technology Group

April 2023- Nov 2024

Supported internal teams and end users by providing timely technical assistance and training for Microsoft Office 365 applications.

Led digital asset organization initiatives, improving customer-facing content accessibility.

Facilitated workshops and supported CRM implementation projects to enhance internal and customer-facing processes.

Delivered support through email and ticketing systems, enhancing user adoption and satisfaction.

Customer Specialist

Atlanta, GA

Pratt Industries

Aug 2020-Jan 2023

Delivered exceptional customer service and improved customer satisfaction through proactive communication and effective issue resolution.

Implemented product and service enhancements based on customer feedback and data analysis.

Handled vendor account inquiries related to logistics, pricing, and product orders across multiple software systems.

Collaborated with cross-functional teams to ensure smooth onboarding, order fulfillment, and transactional processes.

Led monthly customer satisfaction reviews, driving actionable insights for continued improvement.

Supported with various business testing scenarios, new customer setups, and transactional testing to ensure a smooth flow of orders and invoice processing with little to no interruption to the business.

Master Data Clerk

Atlanta, GA

Westrock

Apr 2019-May 2020

Managed and maintained accurate customer and vendor data, contributing to efficient order processing and fulfillment.

Streamlined customer setup process, reducing turnaround time and enhancing onboarding efficiency.

Resolved order discrepancies and addressed vendor-related issues promptly, maintaining strong client relationships.

Supported purchasing and contract assessments to ensure quality and compliance.

EDUCATION

Bachelor of Science, Communication May 2017

Concentration: Organizational Communication

Kennesaw State University Kennesaw, GA

CERTIFICATIONS

Certified Scrum Product Owner (CSPO) October 2024

Scrum Alliance Westminster, CO

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