Customer Service Front Desk
Resume:
Shereka McPherson
*** ********* *****, ****** ***, St. Ann, Jamaica
1-876-***-**** ️ ***********@*****.***
Professional Summary
Dedicated and personable customer service professional with a strong background in hospitality and front desk operations. Proven ability to deliver exceptional guest experiences with professionalism, warmth, and efficiency. Skilled in managing guest requests, resolving issues, and maintaining high service standards under pressure. Passionate about creating memorable stays and upholding brand excellence.
Professional Experience
●Customer Service Agent
Knutsford Express – Drax hall St. Ann
April 2022 – November 2024
-Provided frontline support to travelers booking intercity transport.
-Assisted customers with route planning, schedules, and special requests.
-Ensured smooth travel experiences through clear communication and empathy.
●Front Desk Agent
Sandals Dunn’s River – Mammee Bay, St. Ann
January 27 – April 19, 2025
-Welcomed and checked in guests with warmth and professionalism, ensuring a seamless arrival experience.
-Handled reservations, room assignments, and special guest requests efficiently.
-Maintained knowledge of local attractions, tours, and excursions.
-Collaborated with housekeeping and concierge to ensure smooth operations.
Key Skills
- Customer Service
- Multitasking
- Problem Solving
- Time Management
- Data Entry
- Communication
- Teamwork
- Conflict Management
- Organization
- Computer Literacy
- Active Listening
Education
●Victor Dixon high school (2013-2019)
High School Diploma
Passes in 6) six CSEC examination:
Courses include; English language, Information technology, Spanish, principles of business, office administration, Mathematics
●Bethlehem Moravian College (2019-2021)
Associate Degree
Programme: Hospitality and tourism
management
2019-2021 Courses include; Communication 1, Fundamental of information technology, introduction to management, sanitation, safety and hygiene, fundamental of foods, fundamental of baking, communication 2, customer service
Co-curricular Activity
-Class representative/ Bethlehem Moravian college (2019-2021)
Certification
- Hospitality and tourism Management- Sandals Dunns River
References
Available upon request.
Shereka McPherson
164 Greenwich Acres
Mammee Bay Rd
St. Ann
***********@*****.***
Wander With Woo
Ocho Rios
St.Ann
Jamaica
May 27, 2025
Dear Human Resource Manager,
I am writing to express my interest in the remote Travel Agent position at Wander with Woo. As a Jamaican-based customer service professional with hands-on experience in the travel and hospitality industry, I am confident in my ability to help clients plan unforgettable trips with warmth, attention to detail, and a personalized touch.
In my current role as a Front Desk Agent at Sandals Dunn’s River, I have had the privilege of welcoming guests from around the world and guiding them through every aspect of their travel experience—from check-in to excursion planning. My previous work with Knutsford Express further deepened my understanding of seamless travel coordination and responsive customer support. These roles have shaped my ability to manage bookings, resolve issues promptly, and create smooth, enjoyable experiences for all kinds of travelers.
I am drawn to Wander with Woo’s mission to curate travel with intention, joy, and ease. As someone who lives in the Caribbean, I bring a unique perspective and an enthusiastic passion for travel. I thrive in remote environments and am well-versed in virtual communication, planning tools, and booking platforms.
I would be thrilled to bring my energy, experience, and island hospitality to your team. Thank you for considering my application. I look forward to the opportunity to connect and discuss how I can support your travelers in creating their dream journeys.
Warm regards,
Shereka McPherson
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