Medical Billing Customer Service

RAQUEL JIMENEZ

818-***-**** • ******************@*****.*** • Palmdale, Ca 93550

Seeking a position where I can utilize my retail Experience. I am a dedicated and detail- orientated professional position. Committed to ensuring efficient operations and high quality service through strong organizational and teamwork skills. I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

Summary

Skills • Billing

• Collections

• Customer Service

• Discrepancy Resolution

• Excel

• Word

• QuickBooks

• 10 Key Touch

• Bilingual

• Team Player

• Multi-tasking

• Team Management

• High Volume Management

09/2018 - Current

Member Services, Sierra Medical Group, Palmdale, Ca 03/2018 - 07/2018

Customer Services, West Lake Financial Services, Los Angeles, CA 10/2014 - 07/2018

Billing and Collections, MCE Consulting, Tarzana, Ca 07/2008 - 09/2014

Receptionist, Conejo Pain Management, Thousand Oaks, CA Experience

• Verify Patient Medical Eligibility

• Schedule Appointments

• Deescalate Complaints, Resolve Service Issues

• Respond to questions about Health plans

• RFA's, Medical records, Data Entry

• Respond to Emails, Faxing

Respond to questions and concerns about car loan contracts and de-escalate calls appropriately

•

• Maintain up to date knowledge of policies and procedures

• Promptly respond to general inquiries to consumers, via mail, email and telephone

• Process payments and provide thorough information of signed contract

• Resolve services issues

• Job Description: Medical Billing/Collections for Work Comp Services

• Job Duties: Greet patients, schedule appointments, answer phones, Respond to emails File and prepare patients charts, RFA's, post payments, check eligibility, medical billing and coding and, Collections

•

05/1993 - 07/2008

Assistant Manager, Rite Aid Pharmacy, Sherman Oaks, Ca

• Job Description: General Front Office Duties Job Duties

• Greet patients, schedule appointments, answer phones, respond to emails, file and Prepare patient's charts, RFA's, post payments, check eligibility, medical billing, coding and collections

•

• Job Title: Retail Clerk, Assistant Manager

• Job Duties: Managed staff of up to 28 clerks at a time

• Prepared daily schedules, being mindful of coverage during peak times

• Quickly and effectively, solve customer challenges

• Maintain quality control/satisfaction

General Education

North Hollywood High School, No. Hollywood, Ca

Vocational

Concorde Career Institute, No. Hollywood, Ca

Education And

Training

Accomplishments • Maintained well-standing of customer accounts

• Initiated all collection activities (telephonic calls, letters, and emails) on Past Due accounts

• Analyzed accounts receivable information from aging report References • Violett Rodriguez, Friend, 818-***-****

• Connie Esparza, Professional/Supervisor, 818-***-****

• Sandra Gonzalez, Professional/Supervisor, 818-***-****

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