Patient Access Data Entry

Kandice Mays

*****@**************.*** 901-***-**** Arlington, TX

SUMMARY

Detail-oriented Patient Access Representative with 6 years of experience in healthcare administration and customer service. Proven expertise in collecting accurate demographic and insurance information, scheduling appointments, and utilizing advanced phone systems. Strong proficiency in medical billing, coding, and HIPAA compliance, seeking to enhance patient access services in a dynamic healthcare environment. WORK EXPERIENCE

Cornerstone Staffing/ U.S Radiology

Patient Access Reversative Aug 2024 - Present

• Execute order entry and perform essential tasks to ensure efficient and timely services for patients, families, and healthcare providers.

• Collect and verify accurate demographic, insurance, and billing information to facilitate seamless patient registration and scheduling.

• Schedule and confirm appointments using computerized software RIS and manage communications through the Five9 phone system.

Professional Alternatives/Lennar Title

Escrow Assistant Post Closing Aug 2023 - Feb 2024

• Collected and managed client and financial information, ensuring accurate data entry and responding to information requests promptly.

• Prepared and shipped mortgage documents to lenders, facilitating timely processing and delivery.

• Executed disbursement duties related to Homeowners Association (HOA) obligations. Adecco Staffing/ Citi Group

Document Processor May 2023 - Aug 2023

• Ensured the accuracy and completeness of applications for seamless processing and payment.

• Organized and processed documentation through efficient batching procedures.

• Executed data entry, scanning, and bar-coding tasks to maintain precise records. TRC Staffing/PFS Web

Customer Service Representative Oct 2022 - May 2023

• Responded to inquiries regarding company products and services, ensuring accurate and helpful information was provided to customers.

• Resolved customer complaints and issues efficiently, contributing to improved customer satisfaction and retention.

• Collected and analyzed customer feedback, facilitating actionable insights for enhancing service quality. First American

Escrow Assistant Dec 2020 - Oct 2022

• Collected and managed client and financial information, efficiently entering data into systems and handling funds.

• Coordinated document preparation and shipment to lenders, along with executing post-closing tasks.

• Communicated promptly and accurately with agents, ensuring seamless information exchange on behalf of clients. BNY Mellon/Iron Mountain

Mortgage Imaging Specialist Mar 2018 - Oct 2020

• Prepared and verified Freddie Mac notes, ensuring completeness and compliance with established guidelines.

• Reviewed and certified deeds, meticulously checking customer information for accuracy, including loan amounts, monthly rates, and interest rates.

• Executed data entry tasks, including 10-keying, bar-coding, and reviewing reinstatement documents, to maintain accurate and efficient document management.

EDUCATION

Peloton College

Medical Billing and Coding, Medical Billing and Coding Dec 2023

Wooddale High School

High School Diploma, General Education

May 2002

SKILLS

Accomplishment of EHR and EMR Architecture, Hardware, Software, Networks, and Interfaces • Application of Reimbursement Procedures for Commercial, Government, and Workers’ Compensation • Hipaa • Keyboarding 55 WPM • ICD-10-CM, ICD-10-PCS, CPT, and HCPCS Coding • CMS-1500, X12 837P, UB04, X12 837I, and DDE Claims Submission • Medical Terminology Literacy • Anatomy & Physiology Competency • BLS CPR • Soft Pro • Fast • Mastery of Microsoft Office Products (Excel, Word, Outlook) • Notary Public • Freddie Mac

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