Operations Management Quality Assurance

Joseph Wescom

Marietta, GA ***** +1-706-***-**** ***************@*****.*** Linkedin.com/in//joe-wescom-2111a5159/ D I R E C T O R O F R E S T A U R A N T O P E R A T I O N S – O P E R A T I O N S M A N A G E R OPERATIONS MANAGEMENT PROJECT EXECUTION TEAM BUILDING & MENTORSHIP OPERATING CULTURE IMPROVEMENT CROSS-FUNCTIONAL COLLABORATION

Performance-driven, entrepreneurial-spirited, dynamic Director of Restaurant Operations with 10+ years of successful restaurant management experience, continuously displays versatility, capacity building, leadership and successful results in high-growth operations management environments. Acknowledged for excellent service management, conceptualizing, planning, and executing effective solutions while maximizing annual sales volume of $10.2 million. Facilitated creativity while ensuring continuous process improvements and ROI in alignment with organization's vision. Visionary Leadership & Team Development Multi-Unit Operations Management P&L Analysis & Management Strategic Planning & Execution Data Analysis & Reporting Team Recruitment & Training Relationship Building Strong Communication Skills Cross-Functional Collaboration Regulatory Compliance Microsoft Office Suite Operation Streamlining Business & Labor Cost Analysis Change Management Event Planning Performance Management Customer Relationship Management Restaurant Management Computer Networking Quality Assurance Strategic Visionary Elevating Restaurant Operations Excellence Specialist in Process Optimization, Team Leadership, and P&L Management for Maximum Impact

Improved employee retention by 40% via developed customized standards of practice and training materials.

Led annual sales volume of $6.1 million while supervising team to ensure strict adherence to best practices.

Launched 6 restaurants with annual sales volume of $10.2 million by employing in-depth market analysis.

Achieved annual sales volume of $6.1 million while overseeing day-to-day operations of 10 stores. CAREER EXPERIENCE & ACHIEVEMENTS

BRICKYARD WOLF MANAGEMENT, Augusta, GA February 2017 – Present Operations Manager

Streamlined processes to enhance efficiency and productivity, including identifying bottlenecks, implementing process improvements, and allocating resources effectively. Engineered performance evaluations of 5+ team members. Piloted Conflict Resolution While Reducing Shrinkage by 50%

Instituted operational standards through regular restaurant inspections, achieving outstanding 98 average grade in Health Division inspections for product quality, food safety, and cleanliness.

Optimized financial performance by tracking labor and food costs per location with 30% reduction in losses.

Fostered culture of empowerment among teams, managers, and owners to proactively address guest issues, leading to 50% reduction in shrinkage. Identified potential operational risks and developed mitigation strategies.

Advocated development of individualized standards of practice and comprehensive training materials tailored to each restaurant location while contributing to 40% increase in employee retention.

Skyrocketed 6 late-night pizza restaurants, each achieving average weekly revenue of $35,000 per location.

Revitalized 2 nightclubs with each location generating weekly revenue of $150,000.

Analyzed business environment while conceptualizing hotel/restaurant ventures and launched 6 thriving restaurants with annual sales volume of $10.2 million. Ensured business continuity and minimized disruptions. DUNWOODY RESTAURANT GROUP, Atlanta, GA October 2014 – February 2017 Director of Operations

Demonstrated top-level performance while evaluating performance written by managers to support proactive employee relations, which drove high employee satisfaction and set up employees for success. Managed sanitation inspections that maintained high standard of food quality and cleanliness. Joseph Wescom Page 2 +1-706-***-**** c **************@*****.*** Contributed $6.1 Million Annual Sales Volume

Supported 3+ restaurant locations with problem-solving to immediately course-correct when quality assurance goals were not to company standards, achieving quick turnarounds in cleanliness practices.

Directed 5+ team members delivering operational procedures, which drove 100% customer-satisfaction.

Contributed $6.1 million annual sales volume by utilizing best practices and customer-focused environment. DUNWOODY RESTAURANT GROUP, Atlanta, GA April 2014 – October 2014 Training General Manager

Continuously assess performance through observations and evaluations, identifying areas for improvement and implementing additional training and corrective action plans as needed to enhance the team's skills and service quality. Delivered Average Customer Rating of 4.8 Across 3+ Social Media Platforms

Achieved average customer rating of 4.8 across social media platforms by driving customer-focused culture.

Analyzed business data and reports daily, assessing need to implement corrective action plan.

Improved internal best practices, creating new SOPs while ensuring meeting of sales growth targets.

Reduced loss by 20% via effective inventory & labor management, food safety, portion control, standards, line checks, and quality assurance standards. Sustained consistency in service approaches and strategy. BLIMPIE SALADS AND SUBS, Georgia, GA August 2008 – April 2014 District Manager

Supervised operations of different locations within the district, ensuring they adhere to company standards for food quality, customer service, cleanliness, and safety. Implemented policies and procedures to optimize efficiency. Managed Operations of 10 Stores with Annual Sales Volume of $6.1 Million

Championed performance management by implementing training and recruitment strategies with 20% increase in employee success rate. Complied with budgetary guidelines and financial reporting requirements.

Propelled sales growth through strategic marketing initiatives and plans with 25% profit surge.

Conducted analysis of business operations to mitigate losses, which resulted in 15% reduction in loss incidents.

Streamlined and orchestrated daily operations across 10 stores with annual sales volume of $6.1 million. LONGHORN STEAKHOUSE, Alabaster, AL January 2004 – August 2008 Regional Manager

Strengthened customer and employee relations through visionary leadership while enhancing team member efficiency. Oversaw 6 Restaurants and A Total of 480 Employees

Managed and led portfolio of 6 restaurants, overseeing workforce of 480 employees (averaging 80 per location) to ensure seamless operations and exceptional service. Discovered opportunities for employee development.

Distinguished as proficient ServSafe trainer, elevating overall food safety & cleanliness standards.

Pioneered strategies to execute business plans with precision, exceeding projected revenue and sales targets.

Conducted analysis of performance metrics and crafted result-driven action plans with 20% increase in profits. RELEVANT EXPERIENCE

Operations Manager Artuzzi’s Italian Kitchen, Garden, MI EDUCATION, CERTIFICATIONS & LICENSE

Diploma Zoe Barnum High School, Eureka, CA

ServSafe Food Handler Certification Bartender License

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