Customer Service El Paso
Resume:
Irene Pulido-Hernandez
Contact
El Paso, TX, 79938
*******.****@*****.***
Objective
Analytical, detail-oriented professional with 10+ years of extensive experience in providing excellent customer service. Exceptionally organized and focused in demonstrating an outstanding aptitude to manage working in a fast-paced environment.
Education
El Paso Community College
El Paso, Texas
GPA 3.87
Anamarc College
El Paso,Texas
Phlebotomy Certification
Key Skills
Exceptional Customer Service
Project Management
Inbound/Outbound calling
Cold/Warm Calling
Communication
Problem-solving
Data Entry
Typing
Experience
JANUARY 2025 - CURRENT
Patient Registrar/Scheduler / Insurance Verification El Paso Children’s Hospital
Managed diverse administrative duties associated with the treatment of patients in a medical facility.
Greeted assisted, and in -processed patients affected by injuries, illnesses or those requesting authorized medical care, hospitalization medical care, hospitalization, outpatient treatment, and laboratory services, obtained identifying information and determined the nature and urgency of patient request and directed patients as appropriate.
Provided appropriate forms, verified eligibility of insurance of insurance and other sources of funding, and conducted client intake and assesses fees; received and recorded current charges payments on accounts, and balance due at the end of the visit.
Oversaw the administration of calls, determined the
adequacy of treatment, and promoted the health and
well-being of the patients; efficiently and effectively managed a demanding multi-line phone
system, provided general information regarding services offered by the clinics, scheduled appointments,
notified admissions and scheduled pre-admission testing in accordance with established protocols.
Monitored patient enrollment information in clinics to ensure accurate eligibility was reflected and
enrollments were active, discharged patients from clinics when treatment was completed or ended,
entered no-show information for patients who failed to report for scheduled appointments, and
rescheduled patients according to clinician guidelines.
Registered and updated all patient demographic information on the Composite Health Care System
(CHCS) database system, ensured that all data was current and accurate, and reported any
discrepancies to the Patient Administration Division as needed.
Managed both medical records and chart organization and contents for all patients, and reviewed records
for completeness and accuracy; ensure patient confidentiality was maintained at all times; applied
adhered to established guidelines and policies regarding release of patient information.
Provided professional representation and maintained customer service standards in performing abroad-range of front-office reception, administrative support, and clerical accountabilities.
APRIL 2023 – JANUARY 2025
Receptionist Hospice El Paso
Greet, welcome and assist all clients entering the waiting room, process those who have appointments and notify in advance of expected wait times.
Maintained a professional demeanor, answer inquiries regarding general clinic information.
Utilized customer service skills, answer, incoming calls, and provide assistance by making appointment appointments and routing calls as needed.
Call clients to confirm next day appointments and perform needed cancellations or rescheduling it based on client contract.
NOVEMBER 2018—APRIL 2023
Intake Coordinator Tendercare Home Health & Hospice.
Handle daily calls, faxes, emails and walk in referrals from facilities.
Established and maintained co-facilities. a therapeutic relationship with clients and act as a role model and maintaining a hopeful positive attitude and problem-solving and coping with the disabilities associated with mental illness.
Document client, activities of daily living, response to interventions, and significant behavior changes as appropriate.
APRIL 2016 – NOVEMBER 2018
Customer Service Agent Air Import PanalPina
Provide extraordinary customer service to premium card holders.
Own the planning, research and execution of customized travel experiences.
Build professional relationships and report with our premium card members in order to deliver personalized customer experiences
Receive and sent emails and phone calls to service providers (airlines, hotels and car rental companies)
MARCH 2015 – APRIL 2016
Medical Biller HGS Global Solutions
Generate and distribute pre-bills monthly as requested.
Process narrative, edits, time, final invoices and cost adjustments.
Generate LEDES and other file formats for electronic billing.
Submit electronic billing using various vendor websites.
Ensure successful transmission of E-bills and follow up when necessary.
Maintained accurate and orderly records of all client guidelines.
Languages
English {Fluent}
Spanish {Fluent}
References
Available upon request
Contact this candidate