On-Site Property Management

PAULA TIGNER

Phone: 206-***-**** Address: **** S Coronado Rd #2114, Gilbert AZ 85295 Email: ***********@*****.*** QUALIFICATIONS PROFILE

A results-driven and highly qualified professional, demonstrating extensive experience performing qualitative and quantitative analysis who is a true self-starter and natural problem solver. PROFESSIONAL EXPERIENCE: IN ORDER OF ASSIGNMENTS OR POSITION Preschool / PreKindergarten Teaching Assistant

American Leadership Academy Little Leaders, Mesa AZ

• Classroom Management & Supervision:

Assist in maintaining a safe, clean, and organized classroom environment.

Supervise children during free play, activities, and transitions.

Ensure children are engaged and participating in activities.

Assist with daily routines, such as snack time, lunch, and nap time.

• Student Support & Instruction:

Assist the teacher with lesson preparation and implementation.

Provide individualized support to students with specific needs.

Help children develop basic skills like identifying colors, shapes, numbers, and letters.

Facilitate learning through play and hands-on activities.

• Observation & Reporting:

Observe student behavior, learning styles, and progress.

Provide feedback to the teacher on student needs and progress.

Assist with maintaining student records.

• Other Duties:

Assist with preparing materials for activities and lessons.

Help maintain classroom displays.

● Willingness to learn &

adapt

● Call Center Experience

● Leadership Experience

● Virtual Management

● Property Management

● Research/Analysis

● Administrative

● Extensive &

Versatile computer

skills

● Customer Service

● Office/Clerical

● Team Building

● Banking Experience

● Title Research

● Reporting

Participate in staff meetings and professional development. Assistant Property Manager On-Site & Remote, Compliance Coordinator, Rental Registration Administrator & Title Dept Assistant

Associated Property Management · Phoenix, AZ September 2016 – Present

● Complete Google requests from residents which are submitted via the Community Website page.

● Maintain the Community website.

● Add documents to the site for residents to view & print for their records

● Manage emails & phone calls from vendors, residents & the community manager

● Keep an updated Excel spreadsheet with completed activities. This will be forwarded to the Board of Directors at the end of each week for review

● Send work orders to vendors for various issues on the community grounds or to a residents home

● Find competitive pricing for light replacements, pool furniture & other clubhouse/community needs

● Maintain the Clubhouse in tidy order

● Manage all on-site vendors i.e landscaping crew, cleaning crew & porter services

● On-site & Off site work on programming amenity fobs, gate remotes & troubleshooting both

● Speak to residents in person on-site for information about the community

● Field questions, complaints & comments about the community

● Liaise with local Mesa PD & Security Service troubleshooting community safety concerns

● Update on-site Security on safety concerns & areas to look out for

● Pull video from security cameras & amenity record to identify security problem times reported by security or residents

● Identify & process compliance records within the community

● The use of technology tools to research and obtain accurate information. Responding to residents inquiries via incoming calls, emails and/or instant messaging/chat avenues while maintaining a professional and service oriented demeanor at all times.

● Take meeting minutes once a month for the Community & Executive board meeting

● Speak directly to the BOD regarding community concerns, action items & follow up on action items completed

● Remaining calm even when challenged by homeowners or residents

● Staying positive throughout the conversation even when faced with irate residents

● Striving to remain professional at all times via de escalation methods

● Demonstrates the ability to utilize computer and typing skills effectively.

● A willingness to learn & grow in a position that best benefits the team & company

● Process all RRP completed forms, including but not limited to entering all current tenant information into Full Focus & Caliber by entering check information, tracking lease expire dates and sending update requests to homeowners

● Daily interactions with title companies on current violations and new homeowner documents on pending properties

● Worked simultaneously with community manager on property issues

● Complete property compliance inspection review

● Manage letters for all Communities, including but not limited to updating verbiage to current local and federal legal standards.

● Apply strong analytical, negotiation and problem solving skills

● Assist with over 100 communities

LMP

Self Employed · Lynwood, Washington August 2011 – August 2016

● Provide therapeutic treatment by means of massage therapy to clients

● Experience in client-focused positions with strong interpersonal and communication skills necessary for successful therapeutic relationships

● Assessment and treatment to promote wellness in post trauma i.e. motor vehicle accidents, bad falls, or repetitive stress injuries

● Explain and demonstrate necessary steps for continual well being

● Process and file insurance paperwork on behalf of the client and all clerical functions

● Self-Starter with solid business/entrepreneurial skills Receptionist/Office Coordinator/ Compliance Coordinator Brown Community Management · Gilbert, AZ April 2006- December 2010

● Assist Community Managers in processing non-compliance letters to homeowners

● Maintain letters in each 180 communities managed by Brown

● Manage TOPS programing issues via communication with tech support

● Coordinate changes in individual managers communities in TOPS

● Create new codes specific to individual communities according to their CC&R’s and Rules & Regulations

● Process all homeowner payments, title request, deed changes, architectural requests and payments for former Caretaker communities

● Assist accounting department

● Train employees of community specific requirements

● Training employees on programs used in the company for a variety of positions EDUCATIONAL & CREDENTIALS

High School Diploma – 1996 GED - 2001

5/2001 - 8/2002 Ashmead College, Seattle, WA

Licensed Massage Therapist and Certified Aromatherapist Skills & Proficiencies:

Proficient in Microsoft suite applications including Excel, Outlook & Word Proficient with Google Suite including Groups, Drive & Docs 20 + years of PC Computer Use

10 + years of Apple/Macintosh Computer Use

10 + years of Customer Service skills

References

Cynthia Quillen 480-***-****

Gary Coleman 425-***-****

Meg Rotundo 602-***-****

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