Service Coordinator A Team

FAITH PINTO

DINING SERVICE COORDINATOR

704-***-****

************@*****.***

ORANGE, VA

OBJECTIVE

I am seeking a position with a dynamic, growth-focused company where I can apply my skills and contribute to long-term success. I thrive in fast-paced environments and consistently bring a positive attitude and a strong commitment to customer-first service.

CERTIFICATIONS

ServSafe Food Handler Certification – National Restaurant Association Valid Through 2028

ServSafe Food Allergen Certification – National Restaurant Association Valid Through 2028

ServSafe Food Manager Certification- National Restaurant Association Valid Through 2030

EXPERIENCE

2023 - Present Dining Room Coordinator, Independent Living

The Colonnades, Sunrise Senior Living – Charlottesville, VA

Oversee operations of a full-service dining room and bar serving 200+ residents and guests

Supervise and schedule a team of 16 staff members to ensure efficient service

Plan and execute themed dining nights, private events, and holiday celebrations

Collaborate with culinary team to design seasonal menus and special offerings

Maintain high standards of customer service, safety, and cleanliness

2012 – 2022 Baker Training Specialist Bakery Trainer Baker/Baker Helper

Bakery Market Manager

Panera Bread – Virginia Beach, VA Elizabeth City, NC Charlotte, NC

Led a team of bakers and coordinated with retail to ensure consistent, high-quality baked goods

Opened new locations, trained new bakers, and ensured smooth operations

Collaborated with R&D to launch new products, enhancing the menu variety

Developed and implemented systems to support business growth and improve efficiency

Managed interviews, scheduling, and payroll for 9 cafes and 45 employees

03.2018 – 08.2018 General Manager

Badeaux’s Seafood and Grill – South Boston, VA

Managed payroll hours, staff scheduling, onboarding, and training, ensuring efficient team operations

Monitored and replenished kitchen and bar inventory

Coordinated catering and large party services, delivering exceptional service

Designed daily specials and trained staff on new dishes to maintain menu variety and guest satisfaction

Held ABC Manger and ServSafe certifications

EDUCATION

August 2015 Associate of Applied Science in Culinary Arts

Culinary Institute of Virginia – Norfolk, VA

AWARDS

Rookie Baker of the Year – Panera Bread, 2015

President’s Award - CIV, 2014

Community Service Excellence Award – CIV, 2012

REFERENCES AVAILIBLE UPON REQUEST

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