Customer Service Demand Planner

Patricia Kennedy-Jones

**********@*******.*** 815-***-****

Professional Experience

Exceptional Interpersonal skills

Conflict Resolution

Customer Focused

Excellent Negotiator

True Value, Chicago, IL (Remote) 03/22 – 11/24

Demand Planner

Use JDA software to develop and maintain accurate demand forecasts using historical data, seasonal trends, and sales inputs for two Midwest Regions; Kansas City, MO and Mankato, MN.

Analyze and manage historical sales trends, customer orders/data by SKU level to maintain the inventory at an optimum level.

Collaborate with cross-functional teams (i.e. Supply Planners, Merchandising and Distribution Centers) to align Buy Plans, promotional activities, and the New Item process to provide an optimal inventory strategy and efficiency plan.

Work with the Supply Planners to reduce excess inventory where possible.

Work with Strategic Accounts to manage the inventory for a targeted number of customers.

Identify critical forecasting variances and pursue resolutions through weekly SKU review.

Liason between corporate and Distribution centers to identify warehouse variances and opportunities. Facilitate a monthly Fill Rate meeting with the Kansas City and Mankato Distribution centers.

Bunzl Distribution NA, Romeoville, IL 11/20 – 03/22

Buyer

Managed the inventory across the Heartland market including Chicago, Minnesota, and St. Louis to balance the inventory in excess of $3MM using daily/weekly inventory, stock out, expedite and inventory review reports.

Worked closely with Sales, Customer Service, Warehousing, and the Pricing Team to accurately process Purchase orders using critical inventory parameters (ABC, safety stock and forecast usage based on lead-time and price).

Analyzed and reviewed historical sales data and usage to optimize stock levels.

Developed and maintained excellent vendor relationships. Liaison between supplier and internal customers to establish a rapport to support the market needs.

Used AS400 and Excel based spreadsheets to process Purchase Orders and Claims.

Worked with Central Accounts Payable team to reconcile invoice discrepancies and facilitate returns.

US Foods, Rosemont, IL 10/13 – 01/20

Demand Planner

Used JDA software to determine the forecast model for each SKU based product and seasonality.

Reviewed demand data based upon forecast, sales, and current inventory targets.

Worked closely with Category Buyers and other internal customers to analyze, identify, and understand variables and root causes impacting the demand forecast.

Worked with Category Buyers to minimize distressed product and balance inventory throughout the network. Facilitated weekly meetings with the Northeast Division.

Navistar, Inc., Lisle, IL 07/11 – 10/13

Operations Research

Provided the initial set-up and support for new dealers on DIA (Dealer Inventory Alliance), a vendor managed inventory system, including but not limited to:

oInitial and on-going parameter set-ups.

oProcessed and analyzed data validation and inventory simulation reports.

Liaison between dealers, DIA Customer Support staff and DMS (Dealer Management System) providers for initial customer set-up.

Supervised one – Order Analyst.

Talent Acquisition Coordinator (06/10 – 07/11 - Contractor through The Populus Group)

Supported the Parts Department including 9 Distribution Centers with their staffing/employment and recruitment needs.

Supported the TA department including but not limited to: Preparing offer letters, travel arrangements, posting jobs, processing initial payroll notices, background reports and drug test.

Trained new contractors.

Partnered with the College Relations department to complete various special projects.

Key Achievements

Increased DIA dealer locations over 100% in one year

Received 2010 Rookie of the Year Award in Talent Acquisition

ACH Foods, Oakbrook, IL 02/09 - 04/09

Operations Planning Manager

Managed the production and finished goods inventory for various categories in the US and Canada

Worked regularly with Customer Service to minimize shortages and expedite orders

Participated in the monthly S&OP (Sales and Operations Planning) meeting

Worked closely with Sales to support forecast demand and monitor promotional activity and

production sourcing

Created Purchase Orders in SAP to manage finished goods inventory

Education

B.A. in Business Administration with an emphasis in Economics, Tougaloo College, Tougaloo, MS

5/27/2025

Dear Sodecia, Inc. Hiring Team,

I am very interested in the Customer Service Representative/Live Chat Agent opportunity in Alabama.

I have an extensive background in Supply Chain, including Planning, Procurement and Inventory and Customer Support. What my resume does not show is that I also have Retail Sales and Customer Service experience from various stores in the Midwest such as, Marshall Fields, Lord & Taylor in addition to Bed Bath and Beyond and a few bookstores, which are great customer facing positions.

I am a consummate professional with excellent customer support skills via phone, email or live chat.

I would love to discuss this opportunity further once you have had an opportunity to review my resume.

Kind regards,

Patricia Kennedy-Jones

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