Business Development Operational Support

Paul J. Smith

Gettysburg, PA ***** 703-***-****

************@*****.*** active T5 Clearance w/SCI eligibility www.linkedin.com/in/pauljsmith85

Summary

Charismatic, accountable, selfless, personable, resourceful and competent Industrial Security, Project/Operational Support, Business Development, Account Management and Technical Recruiting professional with 16+ years of valuable experience supporting multiple departments concurrently in diverse roles with high visibility to executive-level leadership across the Intelligence Community, federal, state/commonwealth and local governments. Naturally cultivates strong client relationships; managing high-value accounts. Also fostering enduring partnerships by consistently delivering exceptional service, enhancing client satisfaction, ensuring repeat business. Desires employment at an organization valuing a strong work ethic and an achievement-oriented attitude allowing me to demonstrate that I can become a valued asset while offering upward mobility. A flexible and/or remote work arrangement is preferred.

Top Secret Security Clearance (maintained since 1/31/2011) - recent investigation closed 1/6/2015. Granted final clearance adjudication 9/8/2015. TS/SCI Security Clearance – Classified, Other, approved 2/13/2013. ***T5R closed 4/15/2019 and TS Clearance is good-to-go since it was placed in the Continuous Evaluation (CE) program that same year in February 2019

Active U.S. Passport, REAL ID

Inactive NATO Secret, U.S. Government Courier, CAC and Pentagon Building Pass

Professional Experience

Account Manager

Optimal Solutions and Technologies, Inc. (OST), Mechanicsburg, PA (work remote in Gettysburg, PA) May 2016 - Present

●Managed Service Provider (MSP) Account Manager for The Commonwealth of Pennsylvania’s Information Technology Staff Augmentation Program (PA ITSA / PA ITSA2), the largest outsourced MSP program in the nation. This program, part of the company’s U.S. government market outside of federal governments state, local and education (SLED) sector, provides engagements of IT staff augmentation resources using OST’s resources, subcontractors and Vendor Management System (VectorVMS), which handles the workflow from beginning to end. In short, OST facilitates the staff augmentation procurement process between Commonwealth hiring managers and the nationwide PA ITSA vendor network.

●Part of a team serving over 50 Commonwealth agencies and COSTARS entities, managing a vendor network of over 375 IT staffing companies, with a current contractor population over 1,285. The annual government spend is $200M+. I manage over 400 contractors at 19 primary agencies (PennDOT, DOC, PSP, DCED, PSERS, PCCD, PSDC, PEMA, PHIEA, PGH, PLCB, Treasury, BOP, OAG, Dauphin County, PMRS, SERS, ALGCTY, PBPP) generating significant revenue and contributing to key growth objectives (my agencies spend is $60M annually). Some core responsibilities include but aren’t limited to: managing all requisition lifecycle activities, to include requisition development, candidate evaluation / recommendation / onboarding / offboarding, compliance and the achievement of all SLAs and contractual requirements for the program. Responsible for development of timely and accurate customer reports on a defined cadence to the relevant stakeholders for PA ITSA2, including Commonwealth offices, agencies and hiring managers, as well as OST management. Utilize business development and business strategy skills to help grow the program. Responsible for purchase order tracking and primary point of contact for operational items and escalating and assisting with contractual matters for the aforementioned customer / agency users. Assists with monthly Confirmation of Services and monthly labor invoices. Also monitors day-to-day resource performance with assigned customers, to include behavior, risks, issues, funding and account planning.

●Served as MSP Account Manager for The State of Ohio’s Information Technology Staff Augmentation Program (OH ITSA) where I managed 8 resources at FCCS. The annual government spend is $120M+ and it’s the largest non-construction related service provider in the state.

●Serves as Intelligence Recruiter for CLOVER (fka EMERALD), NGA's geospatial intelligence (GEOINT) contract.

●Use my expertise to review submitted resumes for Hourly-Based Information Technology Services (HBITS) for New York State Agencies and Municipalities as well as for other staffing programs.

●Member of the company’s Data Analytics STAT team. Was recognized by my Manager and Business Unit Lead as a CMMI Process Area Owner and my tasks include collaborating with others in the company to enhance the application, integration, and delivery of data analytics across all projects and departments at OST.

Consultant

Advanced Concepts and Technologies International, LLC (ACT1 Federal), Crystal City, VA January 2016 – December 2016

Responsible for recruiting steps associated with the identification, placement, and management of employees and consultants. Managed and posted job openings on company website plus the vetting of candidate resumes. Scheduled interviews between candidates and hiring manager(s), negotiated job offers, and created and sent out offer letters and associated paperwork to employees and agreements to consultants. Sustained an healthy talent pipeline for contract bids, corporate positions and billable openings. Other tasks included formatting resumes, creating org charts and in-depth personnel spreadsheets for proposals. Represented the company at career fairs.

Operations Support Specialist (AFSO/Business Development/Talent Acquisition & Recruitment)

The McKenna Principals, Inc., Herndon, VA September 2015 – October 2015

Concurrently wore multi-hats in support of corporate operations.

Assistant Facility Security Officer (AFSO)/Business Development Analyst

Dynamic Technology Systems, Inc. (DTS), Alexandria, VA March 2014 – September 2014

●Performed critical industrial security functions. Pushed for and established improvements to company’s security platform (e.g. a restricted shared drive, clearance justification form, foreign travel briefing/debriefing and travel forms, unescorted/escorted visitor control log & badges, created in-depth annual security refresher briefing for both onsite and offsite employees/consultants and wrote detailed security, CAC and AKO processes).

●Assisted with business development, marketing and contract management. On a day’s notice successfully helped with transition of contract extension by handling and coordinating submission of on-boarding documents for a 65+ person contract with Army Publishing Directorate (APD). Researched markets, clients, competitors and customer trends in order to perform industry and competitive analysis to enhance the BD process. Performed internal analyses of business development proposals. Participant in proposal color team reviews.

Assistant Contract Program Security Officer (ACPSO)

(AFSO, Alternate Top Secret Control Officer (ATSCO), Alternate Communications Security Officer (COMSEC Custodian), Assistant Contractor Special Security Officer (ACSSO), Top Secret Collateral Classified Courier)

Commonwealth Technology, Inc. (CTI), Alexandria, VA February 2013 – November 2013

●Assisted and supported the Corporate Security Manager with the day-to-day interpretation, implementation, enforcement and execution of SCI, SAP and collateral security programs. Responsibilities included clearance processing, visitor control functions, 100% document and inventory control plus accountability of over 2000 classified, unclassified and proprietary documents/media/assets, inprocessing/outprocessing personnel, preparing sensitive document transmittals and packaging, handling of foreign travel paperwork for SAP and IC customers, ensuring security paperwork and forms were current and posted, maintaining personnel security files, facility files and access rosters, reviewing SF86s for completion in e-QIP and administering SETA. Performed JPAS, SIMS, NStar, 24/7 IDS alarm duties, fingerprinting and led security indoctrination briefings/debriefings.

●Additionally performed authorized data transfers, visit authorization requests including SCI and SAP clearance processing, coordinated and prepared personnel action requests, implemented personnel security requirements under JAFAN 6/4, processed Program Access Requests (PARs), executed Program Indoctrination Agreements (PIAs), program access briefings and debriefings, courier briefings, program access roster maintenance, monthly activity reports, fixed facility checklists (NISPOM, ICDs 704/705, JAFAN 6/9), self-inspection checklists, SOPs, SPPs, OPSEC plan, controlled all incoming and outgoing material within SAPF facilities, ensured proper access authorization for SCIFs and secure areas, reviewed program related information for proper markings in accordance with EO 13526, did combo changes and participation in security compliance inspections/vulnerability assessments in which either Commendable or Superior was regularly received.

AFSO/Project Administrator/Business Development/Technical Recruiting Specialist

Superlative Technologies, Inc. (SuprTEK), Ashburn, VA September 2010 – February 2013

●AFSO responsibilities included, but were not limited to: initiating/reviewing/processing initial and periodic personnel security clearances investigations with the DoD via JPAS; performing employee security briefings/debriefings; submitting visit requests for company personnel and subcontractors (e.g. in JPAS or cryptically via e-mail or fax); coordination of fingerprinting and submission of required documentation, preparation and issuing DD 254s to subcontractors and updating them to reflect modifications made to cleared contracts, then submitting to Government COR to review and sign. Maintain/terminate employee security listings in JPAS and the maintenance of personnel security files; interfacing with government customers as well as company employees, contractors, and subcontractors on security related issues; review SAAR Forms for completion; and participating in audits and DSS vulnerability assessments. Also conducted security awareness training and education for the company. Served as Interim-Manager for the company when FSO was on leave.

●Was instrumental and actively involved in proposal writing/staffing for enterprise legacy C4 (Command, Control Communications, and Computer) Support Contract at the Office of Naval Research (ONR). Integral in both 1st and 2nd round winning bids which was successfully awarded 7/21/2011 then again 2/15/2012 at $35M after several protests. Because of my exemplary efforts was awarded to become part of the on-site, billable ONR program management support team as the Project Administrator on 3/20/2012. Comfortable working on a large, dynamic contract of 45+ staff and assisting the Program Director, my role was to provide wide-ranging operational support to this complex effort serving as the “go to” contact for overall administrative/operational support. Successfully executed on management, technical, on-boarding, and contractual requirements where also prepared agendas, supporting documentations, meeting notes, reports, and presentations. Also created and maintained technical documentation, WBS, procedures, reports, manuals, and prepared and submitted the necessary documents to request new services. Furthermore, assisted with the overall ONR internal process for onboarding contract staff (in-processing and obtaining OLC badges and CACs), assisted with deliverables and SOPs, and provided programmatic support and program control for technical documentation (e.g. collecting IPT Leads’ weekly status reports and aggregating data, then format/compile into a weekly activity report in addition to analyzing the weekly Remedy ticket report summary plus tracking monthly interviews, hires, & starts). Tracked roster movement/DoD 8570 cert compliancy, contributed with staffing & recruiting (recommended hires/logical staffing moves), negotiated salary, then constructed and sent out offer letters, tracked the org chart, created/edited/modified/uploaded within the different ONR eRooms, tracked meetings (note/time keeping for CMMI purposes), tracked issues/tasks/actions as they arose, interfaced with current staff, was the PoC for start dates to the HR Dept. as well as the PMO for their monthly deliverable, created and tracked staff parking pass list, contact list, and PTO/leave request list, also ensured timesheets properly submitted, and set up events.

●Entered grassroots Business Development (BD) on 11/21/2011 and on 12/6/2011 was officially inducted into the company’s PMO to serve as the point of contact for the Army Enterprise-Wide $400M CHESS (Computer Hardware, Enterprise Software and Solutions) contract vehicle ITS-SB (Information Technology Services- Small Business) IDIQ contract in which the company is prime. As ITS-SB Team Member Account Specialist was the liaison to our 50 ITS-SB partner companies. Developed relationships with a primary responsibility for identifying and developing opportunities for business expansion. Serving as team member advocate/coordinator was also responsible for facilitating business development/opportunity registration interactions and the informational PoC about the contract vehicle. Additionally responsible for keeping the team contact list up to date. In relation, did BD tasks as requested by our President, CEO, VPs, &/or PDs. Attended conferences, seminars, and business development meetings – most notably on 5/23/2012 attended Business Development Training offered by TASC through the Hewlett-Packard Mentor Protégé Program. On 11/26/2012 was welcomed to the company’s Enterprise IT Solutions (EITS) line of business. Under this organization assisted with developing and delivering various professional services solutions to include whitepapers, demonstrations, proposals and other internally developed products used to identify, qualify and capture new business. Supported development of customer or market penetration strategies and individual opportunity win strategies, account plans, technology development plans, and partnering strategies. Managed and updated CRM tracking applications, presentations and reports. Coordinated with teaming partners and internal staff during capture and proposal efforts. Assisted in creating and tracking requisitions for proposal bids as well as the development of cost and technical proposals. Worked with BD team on customer presentations and assisted in scheduling client meetings. Also possess TO/IDIQ/PMO/GWAC assistant program management experience plus as experience leading bid, proposal, and/or capture teams for government contracts and/or multiple award IDIQ task orders. Prepared briefings, persuasive papers, and Concepts of Operations (ConOps). Furthermore, experienced in FFP, FPEPA, FPIF, FPAF, FP3R, CPIF, CPAF, CPFF, C/CS and T&M contracts + 8(a) Federal contracting methods.

●Well-versed in sourcing and in full lifecycle IT recruitment for military, federal government, and government contractors with hands on experience in recruiting Public Trust, Confidential, Secret, Top Secret, and TS/SCI FSP consultants. Also possess extensive experience in recruiting for federal contracting with proposal/bid support, RFP, RFI, and ROM and Task Order/IDIQ. My efforts had a direct impact to bottom line and growth of our company. Demonstrated recruiting competence to staff corporate, BD, and technical positions in a deadline driven, fast paced environment. Responsibilities included technical and specialized candidate sourcing and screening, preparing complete and detailed job descriptions as well as provided advice on hiring decisions and staffing priorities achieved through building excellent relationships with hiring managers to fully understand complex hiring requirements. Duties included placing advertisements, developing active and passive candidates, conducting benefit and company overview to prospective employees, interviewing, performing reference checks, negotiating job offers, constructing offer letters, extending formal job offers, maintaining records and metrics, benefits administration, and new hire orientation/indoctrination. Used my advanced interpersonal skills and experience to build relationships with all levels of management and HR professionals (including C-level execs and other KMP), external candidates to fill current and potential needs, internal employees, and business partners. In my first full year as Corporate Technical Recruiter I placed over 40 individuals (without an ATS)!

Notable Contributions:

Within 2 months of employment was approached by CEO and VP to expand my role into BD/Capture/Proposal efforts.

Managed eRoom database for company’s conferences/tradeshows. Maintained action list for BD activities/opportunities in eRoom during weekly BD meetings – logging any issue and action items to add and track to completion.

Monitored SeaPort-e portal by receiving task order announcements and having access to vetting opportunities and a profile to see "events" (task order opportunities) as they pop out for what LoB. Maintained active pipeline of opportunities.

Key member in the successful transition of 36 FTE for NHJAX. On short notice deployed to Florida and Georgia for transition regarding Enterprise IT Services Support at Naval Hospital Jacksonville along with its five (5) other BHCs (Jacksonville, Mayport, Key West, Albany, Kings Bay).

In order for the company to comply with the JPAS mandate that came into effect 1/22/2012 I was in charge of getting an approved smartcard issued via the ECA PKI Program along with smartcard readers and middleware needed to read the PKI certificate. Because of my efforts the company successfully transitioned to PKI logon for JPAS.

Implemented revisions to the company’s existing Training Reimbursement Policy through market research.

Enumerator

U.S. Census Bureau, Washington, D.C. April 2010 – July 2010

Working out of the local office in Fairfax, VA, took part in the 2010 Census Non-Response Follow-up Operation (NRFU).

Technical Recruiter

Aerotek, Fairfax, VA September 2008 – February 2009

Responsible for all steps associated with the identification, placement, and management of contingent employees.

Education And Technical Proficiencies

Bridgewater College – BS, Allied Health Science; Minors: Nutrition & Wellness and Crime & Justice Aug. 2004 - May 2008

James Madison University August 2003 - May 2004

Bishop Denis J. O’Connell High School August 1999 - May 2003

Certifications:

American Heart Association Heartsaver CPR AED; Basic Industrial Security for the Government Security Specialist; FSO Program Management for Possessing Facilities; FSO Orientation for Non-Possessing Facilities; COMSEC Custodian; Data Transfer Official (DTO); Data Transfer Agent (DTA); FSO

Additional Training Courses/Exams Completed:

6 CEUs earned via “Human Resources for Anyone with Newly Assigned HR Responsibilities”; 24 CEUs earned via the 50th NCMS Annual Training Seminar, National Harbor, MD; “Introduction to Physical Security”; “Introduction to Personnel Security”; “Special Access Program (SAP) Overview”; “Marking Classified Information”; “Developing a Security Education & Training Program”; “Introduction to Information Security”; “Derivative Classification”; “Cybersecurity Awareness”; “Thwarting the Enemy: Providing Counterintelligence and Threat Awareness to the Defense Industrial Base”; “OPSEC Awareness for Military Members, DoD Employees and Contractors”; “Transmission and Transportation for Industry”; “Getting Started Seminar for New FSOs”

Technical Skills

iCIMS, Newton ATS, VectorVMS, RWS, CareerBuilder, ClearanceJobs, Corporate Gray, DICE, Indeed, LinkedIn Talent Solutions, Monster, ZipRecruiter, Cognos, Deltek GCS Premier, Kerio Connect, Microsoft 365, CRM tool (Excel), PeopleSoft, JIRA, Kona, Replicon, SharePoint, Procurement listing and tracking tools (SAM.gov, FedConnect, GovWin IQ, INPUT, SeaPort NxG), eRoom, DIAS, eFCL, e-QIP/e-App, ISFD, JPAS/DISS, SIMS, SWFT, Cipher Access Lock, Kaba-Mas X-09 Type 1F High Security Electromechanical Combination Lock, NStar Access Control, UL2050 Alarm, WIN-PAK XE Access Control, BMC FootPrints, Citrix XenApp, NIPRNet, secure fax, SaaS, SIPRNet, STE

Points of Interest

Member, 2003-2004 James Madison University Dukes football team, Colonial Athletic Conference

Member, 2004-2007 Bridgewater College Eagles football team, Old Dominion Athletic Conference; Conference Champs ‘04, ‘05

Pro Football Regional Combines Spring 2008 Combine Invitee

Ability to speak/understand Vietnamese and French at the basic conversational level

Member of NCMS, Inc. (Society of Industrial Security Professionals) as well as ISAC (Industrial Security Awareness Council)

Some federal clients I support(ed): DOC (USCB), DOD (APD, BAFB, BAMC, DA, DAF, DISA, DLA, DON, DTAO, HAFB, IPPS-A, JBSA, JFCOM, JIDA, JSF F-35, NAVAIR, NAVSUP WSS, NHJAX, ODUSD(S&T), OIG, ONR, SAFB, SAMMC, SDDC, STRATCOM, TRANSCOM, USCG, USMC, WHMCC, WHS, WPAFB), DHS (NAC, TSA, USCIS), DOJ (FBI), FAA, IC (25 AF, CIA, NGA, NSA)

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