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Cindy Spikes

Mission, TX ***** +1-956-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem- solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

WORK HISTORY TRAUMA REGISTRAR 11/2022 to 03/2025

STHS McAllen, TX

Collaborated with multidisciplinary teams to ensure consistent application of best practices in trauma care.

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Improved patient outcomes by accurately collecting and analyzing trauma data for quality improvement initiatives.

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Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.

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Conducted regular audits to assess the accuracy of trauma registry entries, identifying areas for improvement and implementing corrective actions as needed.

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Provided crucial support to hospital leadership in the development of a comprehensive, evidence-based approach to trauma care that reduced patient mortality rates and improved overall outcomes.

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CODING SUPPORT AND SYSTEMS SPECIALISTS 06/2011 to 11/2022 STHS McAllen, TX

Carried out day-day-day duties accurately and efficiently. Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Developed and maintained courteous and effective working relationships MEDICAL OFFICE SPECIALIST 08/2006 to 06/2011

STHS McAllen, TX

Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.

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• Established strong rapport with patients through thoughtful listening skills, C S

empathetic communication, and professional demeanor. Answered telephone calls to offer office information, answer questions, and direct calls to staff.

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Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.

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EDUCATION Medical Office 08/2006

San Antonio Medical And Dental, Pharr,Tx

SKILLS • ICD-10-cM coding • Critical thinking

• Continuous learning mindset • Clinical documentation review Patient confidentiality

compliance

• • Medical coding expertise

• Data analysis proficiency • Registry software utilization CERTIFICATIONS ESO Data Cafe: Injury Severity Scores ESO Patient Registry State and Hospital Data Submissions ATS: Trauma Registry Course ATS: ICD10 Trauma Injury Coding Course

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