Customer Service Business Development
Resume:
J
Randall
Jeffirs
************@*****.***
Covington, LA 70435
WWW: Bold Profile
SUMMARY
Experienced Leader with a comprehensive background in operational strategy, team leadership, and business development within the hospitality industry. Demonstrates a strong track record of driving revenue growth, enhancing customer satisfaction, and leading operational improvements. Skilled in fostering team environments that promote innovation and efficiency. Adept at navigating fast-paced environments and achieving business objectives.
SKILLS
- Team Leadership
- Operational Efficiency
- Revenue Growth
- Customer Service Excellence
- Employee Training
EXPERIENCE
General Manager
New Orleans, LA
The Italian Pie/ May 2017 to Oct 2024
- Improved operational efficiency and reduced costs through strategic planning and implementation.
- Led team to enhance customer satisfaction, resulting in increased loyalty and repeat business.
- Managed comprehensive daily operations, including budgeting, staffing, and smooth business functionality.
- Strengthened vendor relationships to secure optimal pricing, positively impacting the bottom line.
- Cultivated a collaborative work environment, fostering team unity and high staff morale. VP/Director of Operations
Slidell, LA
The Italian Pie Franchise Company/ Feb 2004 to Apr 2017
- Directed the development of new products based on market trends and customer feedback.
- Established new franchise locations by overseeing an eight-member training team
- Performed compliance reviews on franchise locations quarterly.
- Developed training programs that enhanced employee engagement and job satisfaction.
- Monitored progress by establishing plans, budgets and measuring results. GM/Partnership Manager
Chalmette, LA
The Italian Pie/ Jan 1998 to Apr 2002
- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Monitored employee performance, providing feedback on progress towards desired outcomes.
- Oversaw daily operations, including scheduling shifts, assigning tasks, and resolving customer complaints.
- Trained new franchise operators for six weeks before their store opening. EDUCATION AND TRAINING
High School Diploma
Battery Creek High School May 1981
Beaufort, SC
CERTIFICATIONS
INTERVIEW AVAILABILITY
RESUME RECEIVED
Alcohol Beverage Responsible Vendor
Serve Safe Food
REFERENCES
References available upon request.
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