Newport News Service Representative

MARCUS

CLAYTON

Newport News, VA ***** 757-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Qualified Laborer familiar with resource allocation and production methods. Dependable and hard-working Laborer with more than 7 years in the construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. SKILLS

Heavy lifting

Record keeping abilities.

Hand-Eye Coordination

Site Condition Assessment

Pay Attention to Safety

Scaffolding Assembly and Disassembly

WORK HISTORY

AUGUST 2016-CURRENT

Ecommerce Business Ebay Newport News Virginia

Fostered strong relationships with vendors and suppliers streamlining processes and optimizing inventory management practices.

Conducted regular competitive analysis to stay informed of industry trends, opportunities for growth, and potential threats.

Maintained budget control across various digital channels ensuring optimal allocation of resources based on campaign performance metrics.

Improved website usability by conducting user research, analyzing feedback, and making necessary updates.

Conducted market research to identify new opportunities and target markets. Utilized Google AdWords and Facebook Ads Manager to create targeted paid advertising campaigns that drove traffic and conversions on website. JULY 2014-JUNE 2016

Customer Service Representative Vacation Village Resorts Newport News Virginia Received outbound sales representative Employee 2014 to 2015 Trainer for new employees throughout year of 2014 to 2015. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.

Responded to customer requests for products, services, and company information. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

APRIL 2016-NOVEMBER 2016

Laborer Army& Air Force Exchange 61 Spaatz Dr, Hampton, VA 23665 Continually cleaned work areas and equipment

Assisted store workers with stocking items, lifting heavy boxes Stocked spirits, wine, beer, and liquor on shelves and in warehouse Assisted in keeping records of all damaged and expired items Stocked items on appropriate shelves on inventory days Assisted in maintaining shelves and stocking in cooler, ice box, and soft drinks. Stocked 100 Boxes Per Day

Worked and emptied 12 Trash Boxes per day

Keep Track of 100 boxes on floor and Inventory

Always maintained organized and clean work areas on job sites. Enhanced project timelines by collaborating effectively with team members on various tasks.

SEPTEMBER 2003-AUGUST 2011

Structural Welding Northrop Grumman Newport News VA Led crew of 5 general shipyard laborers

Received higher union starting pay grade based on previous trade knowledge and experience.

Managed time efficiently in order to complete all tasks within deadlines. Participated in team projects, demonstrating ability to work collaboratively and effectively.

Exercised leadership capabilities by successfully motivating and inspiring others. Developed strong organizational and communication skills through coursework and volunteer activities.

Cultivated interpersonal skills by building positive relationships with others. Worked effectively in fast-paced environments.

Proven ability to learn quickly and adapt to new situations. Excellent communication skills, both verbal and written. Developed and maintained courteous and effective working relationships. Paid attention to detail while completing assignments. SEPTEMBER 2003-APRIL 2011

Laborer Fire Watch Northrop Gruman Newport News Virginia Build and install iron or steel girders and 20 Heater Bars Per Day Welded 10 structural joints using Flux core, Mig, and Stick Assist other departments with pulling cables 10 Per Day Unload and stack steel

Attach cables to steel and then to crane

Hoist steel into place in framework

Position steel with connecting bars and spud wrenches Work with drift pins to align holes in steel with framework holes Unload and stack steel 5 Per Day

Attach cables to steel and then to crane.

Supported positive work environment through active participation in safety meetings, training sessions, and team-building activities.

Tested welding and safety equipment to check performance. Prepared welding equipment to perform advanced welding work. Reviewed work plans and blueprints to ascertain all requirements for project. Demonstrated adaptability by successfully completing challenging projects that required diverse welding methods and materials expertise. Performed thorough inspections of completed welds, ensuring adherence to design specifications and high-quality workmanship.

EDUCATION

JUNE 1996

High School Diploma

New Horizons School of Trade, 13400 Woodside Ln, Newport News, VA 23608 JANUARY 1997

High School Diploma: History

Phoebus High School, Hampton, Virgina

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