Service Representative Customer

Kemson Decoste

*********@*****.*** 786-***-**** *642 Kingsmill Ct, Lake Worth, FL 33463

Professional Summary

Detail-oriented and tech-savvy Customer Service Representative with extensive experience in managing client inquiries, resolving issues, and ensuring customer satisfaction. Skilled in handling high volumes of communication through phone, email, and messaging systems. Proven ability to work independently, manage sensitive data responsibly, and support team workflows by documenting, escalating, and resolving service tickets efficiently.

Core Competencies

Customer support • Ticket processing • CRM systems • Microsoft Office (Word, Excel, Outlook, PowerPoint)

Communication (written & oral) • Data entry & file management • Attention to detail • Team collaboration

Time management • Problem-solving • Electronic documentation • Client confidentiality

Professional Experience

Customer Service Representative

GetInsured – West Palm Beach, FL Dec 2023 – April 2025

Handled 200+ customer inquiries per month via phone and email regarding healthcare authorizations.

Researched and resolved issues efficiently, referring complex cases to appropriate departments.

Maintained accurate client records and notes in CRM systems, ensuring proper documentation.

Collaborated with teams to track and escalate tickets, contributing to workflow improvements.

Sales Representative

Liveops Nation – West Palm Beach, FL Jan 2022 – Nov 2023

Managed client communications, addressing questions and complaints professionally.

Logged and followed up on service tickets and maintained accurate documentation.

Demonstrated strong multi-tasking by managing calls, entering data, and handling follow-ups simultaneously.

Education

Bachelor’s Degree in Justice Management

Miami Dade College 2012 – 2020

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