Product Manager Senior
Resume:
EXPERIENCES
LINCY MATHEW
SENIOR PRODUCT MANAGER PAYMENTS STRATEGY & EXECUTION
Bentonville, AR 72713
*****.*********@*****.***
lincy-mathew-66685130/
SUMMARY
Results-driven product leader with over 9 years of experience in building and scaling technology products, with core expertise in electronic payments, retail finance, and digital transformation.
Proven ability to lead cross-functional teams, optimize product operations, and drive roadmap execution across large-scale enterprise environments. Adept in Agile frameworks, metrics-driven decision-making, and partner collaboration to deliver user-centric solutions.
SKILLS
PRODUCT STRATEGY & LEADERSHIP
• Product Vision & Road mapping: Defining and championing product vision, developing strategic roadmaps, and aligning with business objectives.
• Strategic Thinking & Planning: Developing long-term product strategies, market analysis, and competitive positioning.
• User-Centered Design: Applying user-centered design principles and methodologies to drive product development and enhance user experience.
• Stakeholder Management & Communication: Managing and communicating with diverse stakeholders like Engineering, Treasury, External Acquirer etc.
• Prioritization & Decision Making: Implementing effective prioritization frameworks like RICE, MoSCoW and making data-informed decisions.
• Cross-Functional Integrations: Integrations with multiple cross functional teams.
PRODUCT LIFECYCLE & EXECUTION
• Full Product Lifecycle Management: Managing all stages from ideation, research, and PRD creation to launch, iteration, and sun-setting.
• Agile & Scrum Methodologies: Proficient in Agile (Scrum, Kanban) processes.
• Requirements Definition: Crafting clear and concise Product Requirements Documents (PRDs)
• Go-to-Market (GTM) Strategy: Developing and executing GTM plans for new product and feature launches.
DATA ANALYSIS & TECHNICAL ACUMEN
• Data Analysis & Problem Solving: Leveraging data analysis to identify opportunities, solve complex problems, and drive product decisions.
• Technical Proficiency:
o Product & Design Tools: Figma, Jira, Confluence
o Data & Analytics Tools: SQL, Microsoft Excel, Tableau o Cloud & Emerging Technologies: Familiarity with Azure Cloud services and fundamental AI/ML concepts.
CORE COMPETENCIES
Feature Prioritization
Stakeholder Management
Cross-functional Alignment
Executive Communication
GTM Strategy
Acquirer/Issuer Coordination
E2E Payment Flows
Handling Declines, Retries and
Error code
Payment Analytics & Performance
Monitoring
Chargeback & Dispute
Management
EXPERIANCE
PRODUCT MANAGER, ELECTRONIC PAYMENTS
WALMART INC. - Bentonville, AR (April 2021 to Present)
• Led the development and deployment of Walmart’s Chargeback and Dispute Management Systems, supporting over 5,000 stores across the U.S. and Canada.
• Spearheaded execution of card network fee reduction strategies, delivering measurable cost savings to the organization.
• Conducted stakeholder and end-user interviews and collaborated with UX teams to produce intuitive Figma-based designs.
• Authored roadmaps and Product Requirement Documents (PRDs) for multiple initiatives, including enabling payment acceptance for item-restricted tenders.
• Partnered cross-functionally with engineering, design, and business leaders to define strategic roadmaps and prioritize high-impact features.
• Led integrations with internal cross-functional teams and external providers, ensuring seamless interoperability and optimized workflows.
• Championed process improvements by aligning key stakeholders across Finance, Technology, and Store Operations, increasing efficiency and collaboration.
• Developed an exception-handling application to address settlement discrepancies, significantly reducing processing delays and manual interventions PROJECT MANAGER
UST (FOR WALMART) - Bentonville, AR (Sep 2018 to Jan 2020)
• Managed innovation programs, collaborating with vendors to evaluate emerging retail technologies.
• Coordinated proof-of-concept pilots across international markets, supporting Walmart’s global innovation strategy.
• Facilitated Agile ceremonies (scrum, retrospectives, sprint planning), removed blockers, and drove delivery excellence.
• Created stakeholder awareness through roadshows and workshops to drive change adoption.
• Identified process automation opportunities, estimated ROI, and partnered with technical teams for execution.
LEAD TEST ENGINEER
SANDISK INDIA PVT. LTD. - Bangalore, India (July 2011 to April 2015)
• Oversaw Agile delivery processes and artifacts for product testing initiatives.
• Executed detailed product testing for SD/CF cards and USB drives, including Android and secure access applications.
• Conducted performance benchmarking using Andro Bench, IO Meter, and similar tools.
• Mentored junior testers and collaborated cross-functionally for high-quality releases.
• Authored Business Requirements Documents (BRDs) and managed defect lifecycle processes. EDUCATION & CERTIFICATIONS
Bachelor Of Engineering – Computer Science
Machine learning for product managers – Duke University Azure fundamentals (az-900) - Microsoft
Certified tester - ISTQB
ADDITIONAL DETAILS
Eligible to work in the U.S. without sponsorship
Strong cross-cultural collaboration experience - U.S., CANADA, MEXICO, U.K., JAPAN, INDIA
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