Software Development Senior It

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Software Delivery • Agile Transformation • Scalable System Architecture

Senior IT leader with over 14 years of experience driving software development and DevOps teams to deliver high-quality, scalable solutions. Expert in people management, overseeing annual performance reviews, 12-box evaluations, promotions, hiring, and budget decisions in partnership with executives. Skilled in Agile methodologies, system design, and technology transitions (Salesforce, AWS). Commended for pioneering microservices architectures and modernizing legacy systems with containerized deployments, enhancing scalability, security, and release efficiency.

Highlights of Experience:

Directed High-Performing Teams: Led multiple software development and QA teams over 14+ years, delivering complex projects on time and achieving a 40% productivity increase through optimized workflows.

Excelled in People Management: Oversaw annual performance reviews, 12-box evaluations, promotional decisions, and salary hikes, boosting team morale, retention, and satisfaction.

Drove Strategic Hiring & Budgeting: Spearheaded recruitment of top talent and collaborated with executives on budget planning, ensuring resource alignment with organizational goals.

Mastered Agile Leadership: Facilitated Scrum processes, sprint planning, and retrospectives, enhancing team efficiency and product quality across full SDLC.

Designed Scalable Solutions: Guided system architecture for Salesforce, AWS, and microservices-based transitions, breaking down monolithic applications into decoupled services for scalability and maintainability.

Modernized Legacy Systems: Led enhancements integrating multi-factor authentication (MFA), OAuth, JWT tokens, and containerized microservices using Docker, improving security and deployment speed.

Ensured Data Integrity: Led data migration projects (Oracle, MS SQL Server, Salesforce, MySQL, PostgreSQL), maintaining seamless system transitions and robust reporting capabilities. TECHNICAL SKILLS

-Programming Languages: Java (Spring boot), .NET, Python, ReactJS, AEM

-Cloud & Architecture: AWS, Salesforce, Microservices architecture, Docker

-Project Management & DevOps: Jira, ServiceNow, Smartsheet, Jenkins, GitHub, GitLab, Maven, Target Process, CI/CD

-Databases: Oracle, MS SQL Server, PostgreSQL, MySQL, MongoDB

-Collaboration & Analytics/Security Tools: SharePoint, Lucidchart,Tealeaf, Telegence, Silverpop, Responsys, Passpack

ASSISTANT DIRECTOR, SOFTWARE DELIVERY TEAM Apr 2016 – Present Credit.com Salt Lake City, UT

• Lead multiple development and QA teams to deliver high-quality software on time, driving a 40% productivity boost through optimized workflows and reduced delivery timelines.

• Lead a successful switch to a new payment processor, boosting transaction approvals by 10%, which helped recover more revenue and improve customer experience.

• Integrated a tax solution that cut non-taxable vendor payments by 60%, saving costs and increasing company profits.

• Reduced development cycle time by 20% by setting clear goals, improving sprint planning, and cutting down on distractions.

• Managed and maintained the Salesforce CRM platform, ensuring optimal performance, data integrity, and user accessibility across all departments.

• Oversee hiring, annual performance reviews, 12-box evaluations, promotions, and salary decisions.

• Collaborate with executives on budget planning and resource allocation, aligning technical efforts with organizational priorities and business goals.

2 P a g e

• Direct solution architecture and technical designs (e.g., flow diagrams) for scalable systems, integrating new requirements from Payments and Product stakeholders.

• Designed and implemented a microservices-based architecture to enhance system scalability and maintainability, breaking down monolithic applications into decoupled services.

• Led enhancements of legacy systems architecture, integrating multi-factor authentication (MFA), OAuth, and JWT tokens for secure API communication, alongside server migration to containerized microservices using Docker, improving deployment speed and enabling release-when-ready implementation.

• Champion Agile/Scrum processes—retrospectives, status meetings, Wiki reviews—enhancing team collaboration and continuous improvement.

• Report weekly to the VP, delivering insights on project status, risks, and strategic alignment to ensure executive-level transparency.

LEAD ANALYST Jun 2014 – Mar 2016

Novelty Infotech, Inc. Goldman Sachs (Salt Lake City, UT), AT&T (Orlando, FL)

• Led a team of developers and QA engineers through the full SDLC, ensuring on-time delivery of high-quality software solutions for Goldman Sachs and AT&T.

• Guided system design and technical documentation with solution architects, aligning scalable solutions with business requirements.

• Strengthened Agile practices—daily standups, sprint planning, retrospectives—boosting team efficiency and product quality across projects.

• Partnered with product management to shape features, prioritize backlogs, and oversee releases, driving alignment with business goals.

• Served as a key liaison between technical teams and stakeholders, translating needs into actionable development strategies.

JR. ANALYST May 2008 – Oct 2011

SQS Pvt Limited India

• Analyzed client requirements and crafted functional specifications, laying the groundwork for effective software development.

• Collaborated with solution architects to design scalable, high-performance technical solutions tailored to business needs.

• Developed and tested Java-based web services, integrating Oracle and MS SQL Server databases for robust data management and reporting. Supported data migration projects, ensuring smooth system transitions and data integrity.

EDUCATION & CERTIFICATIONS

ANNA UNIVERSITY CHENNAI Tamil Nadu, India 2007

B.E., Electronics & Communication Engineering

SCALED AGILE, INC.

Certified SAFe 5 Program Consultant

Leadership & Team Management

o Directing development/QA teams, performance reviews, and hiring to drive success and retention.

Solution Architecture & System Design:

o Crafted scalable technical designs for enterprise solutions (Salesforce, AWS).

Project Agile Delivery Excellence:

o Ensured on-time, high-quality software releases across complex lifecycles.

Resource & Budget Planning: o Collaborated with executives on staffing and financial decisions to align with goals.

Cross-Functional Collaboration:

o Bridged technical and business teams, reporting directly to senior leadership.

Data Migration Expertise:

o Oversaw seamless transitions across Oracle, MS SQL Server, and Salesforce platforms.

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