Account Manager Relationship Management

ANGELA BRINDLE

CONTACT

Jarrell, Texas *****

Mobile: 512-***-****

***************@*****.***

PROFESSIONAL SUMMARY

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. SKILLS

Teamwork and Collaboration Client Relationship Management Strategic Planning Multitasking

Account oversight Issue Resolution

Documentation And Reporting Adept in Excel,Word and several ERP systems

WORK HISTORY

May 2021 - July 2024

Program Account Manager, MDC Precision, Remote

Consistent and time sensitive order confirmation to customers OORs maintained for Lam Research and multiple subsidiary Companies Maintained Open order forecasting through at least 3 Customer portals on a daily basis

Consignment and Forecasting management of 72 individual part bins Adept in Intuitive ERP system & Citrix

Return Order Management, weekly meetings held with Quality Team. Managing 30+ RMAs on a weekly basis and offered creative solutions to the team as well as customers

Direct reports from 2 CSRs

Conducted training for new hires

Contributed to a steady 30% OTD increase with process improvements February 2018 - May 2021

Assistant Account Manager, Ultra Clean Technology, Pflugerville

January 2014 - January 2018

Regional Operations Manager, WESCO Distribution Inc., EESCO Division, Austin

Customer interfacing

Maintain thorough data entry details and records for all new orders OORs maintained for multiple customers

Work closely with Engineers and Estimating Depts on Quoting and Engineering logs for new business and being the voice of the customer to help obtain documentation such as Mfg Dwgs, Costed BOMs, etc. Maintaining Open orders through at least 3 Customer portals on a daily basis

Consignment and Forecasting management of 40 forecast items at a time Corporate audit compliance and record retention of audits maintained for multiple branches

Coordinate monthly safety meetings with 100+ Employees Safety committee meetings held Quarterly

Maintain bldg Key and keycard access

Conducted new employee orientation and safety training Maintain monthly safety & security checklist in all depts for all bldgs Approved branch expenses with LOA

Quarterly Kaizans held with all depts

Maintain all HVAC preventative maintenance

Work with Sales to improve margin by viewing MOQs & updating price lists Work with the Materials management to eliminate waste and excess inventory

Participated in Quarterly Stock rotations/ Returns. Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness. Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans. PREVIOUS NAME CHANGE YEAR

2022

ALTERNATE EMAIL

*********@*****.***

PREVIOUS NAME

Angela Cole

REFERENCES

Chris Haby, Sr. Account Manager at Valley Services, 512-***-**** John Croft, Business Analyst at Pedernales Electric Cooperative, 512-***-****

Lisa Acosta, Field Service HR Manager, 512-***-**** Robin Neimeyer, Branch Manager at Allied Electronics, 512-***-**** Oscar Cruz, Former Reporting Manager at UCT, 512-***-**** Jeff Markulec, Former Director at UCT, 512-***-**** Eileen Lehal, Customer Service Manager for MDC, 408-***-****

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