Mental Health Case Manager
Resume:
Darren Sewell
****************@*****.***
Oakland, CA 94612
I believe in leaving a positive footprint. So, working for and with the community is a blessing. I have natural counseling abilities such as patience, empathy, compassion, and most importantly active listening skills. It is also important to know how to set healthy boundaries to protect clients and yourself. These abilities have allowed me to meet people where they are, especially working with the unhoused, outreach work and hospice care. My years of work experience and people skills cannot be entirely covered in one simple resume. Thank you for your consideration.
WORK EXPERIENCE
Five Keys Housing (Baldwin Navigation Homeless Shelter): Care Coordinator / Case Manager 1/3/2024 – 4/25/2025
JOB DUTIES AND RESPONSIBILITIES
• Perform participant intake and assessments for 100% guests within 48 hours of entry into the shelter
• Work with guests to set goals and create Service Plans to get the treatment and/or housing ready
• Work with county and nonprofit partners to identify housing option for guests
• Provide referrals and linkages to community resources and benefits such as medical and mental health services on or off-site
• Provide follow-up support services for up to 3 months after guests are successfully housed to ensure a smooth transition into housing
• Perform wellness checks for guests who have serious physical and/or mental health conditions that require close attention
• Be able to quickly assess and respond to a variety of situations, including medical emergencies, conflict resolution and intervention, and other guest emergencies
• Regular communication with Director of Guest Services and Housing and Site Director on available housing, housing subsidies, and housing placement opportunities
• Collaborate and communicate with team members to identify guests that might be eligible for services and housing
• Perform goals tracking and guest charting
• Work with any and all interns or volunteers assigned to this site
• Share information and new resources with guests and staff
• Advocate on behalf of guests regarding property management issues, benefits issues, in connection with other outside agencies
• Maintain up-to-date documentation in guest files regarding services provided to guests, e.g., referrals, supportive services, in a complete, confidential, and professional manner
• Complete all necessary paperwork including monthly statistics, etc. in a timely manner
• In partnership with the Assistant Director of Navigation, follow and implement all policies and procedures of Five Keys Schools and Programs and the SIP hotel
• Establish and maintain a positive working relationship with employees, volunteers, and participants of the SIP hotels, other housing services providers, Five Keys, and with outside agencies
• Attend all meetings as assigned
• Other duties as assigned
OUR CORE COMPETENCIES
A well-qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem-solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence. KNOWLEDGE AND SKILLS
• Working knowledge and experience of housing services project planning and implementation
• Experience working in a SIP hotel or shelter having a full understanding of programmatic and administrative needs
• Excellent decision-making and leadership capabilities
• Possess strong knowledge of social services; as well as mental health resources for low-income adults
• Must be excellent at charting, record-keeping, and assist in the development of a community resource list/file
• Maintains professional, respectful, honest interactions with participants, staff, and outside agencies
• Must be computer literate.
Oakland Dream Center: Monitor/Celebrate Recovery Facilitator 2022 –Current (Part-Time)
• Maintain the safety and security of the Oakland Dream Center its residents and staff
• Processing New residents (interviewing)
• Check residents in and out of the program
• Maintain Daily Logs and /Spread Sheets
• Using Creative Conflict Resolution Techniques when necessary
• Maintain/Monitor medication inventory and distribution
• Ensure the cleanliness of the building
• Facilitated Celebrate Recovery (Christ centered substance abuse program)
• Covid Testing new intakes
• Navigational Services: Assist residents in the use of their cellphones, computer, Clipper Cards and instructions in public transportation
EAST OAKLAND COMMUNITY DEVELOPMENT CORP. OUTREACH WORKER 9/27/2021–3/6/2023
My responsibilities are but are not limited to: Reaching people who need rental/utility bill assistance, using technical skills to assist clients in the use of the internet or cellphone to secure required documents. Small projects like reaching out to local small businesses to give them development free opportunities, to enhance the quality of their business and Oakland residents. VOLUNTEERS OF VACAVILLE’S -BLIND PROJECT PROGRAM
2004–2020
Managed 5 departments. Administrative & Accounting duties such as: Tax preparation, Accounting, Supervising, Overseeing Quality Control, Marketing and the annual planning of awards ceremonies and luncheons. ROBERT ALEXANDER MEMORIAL HOSPICE- PALLIATIVE CARE VOLUNTEER 2002–2020
Making sure “No one dies alone” (our motto). Assessing the spiritual, social, and physical needs of all patients, being a patient advocate. It’s important to me that people be given the opportunity to die surrounded by love and treated with dignity and respect. I also provided Art Therapy group, grief counseling, safely escorted patients to Church or appointments. SKILLS
Active Listening, Counseling, Grief Counseling, Palliative Care Hospice Care, Case Management, Business Management, Data Entry, Tax Preparation, Accounting, Creating Fiscal Budgets, Multiple Clerical/Office related skills and Technologies. EDUCATION
GED 1987
Vocational Business/Office Related Technology
2001 - 2004
Certificated in Business Law/Math, Typing, Accounting, PowerPoint Presentations, and other multiple related courses. Microsoft Certified Office Specialist in Word, Excel, and Access. Southwestern University
Death, Dying and Bereavement: Palliative Care, Grief Counseling, Family Grief Counseling, End of Live issues and planning, and many other related curriculums.
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