Customer Service Data Entry

MICHAEL GLAZE

Sugar Land, TX *****

832-***-**** **.******@*******.*** [LinkedIn Profile]

PROFESSIONAL SUMMARY

Detail-oriented and highly organized administrative professional with extensive experience in records management, legal compliance, and document processing. Adept at handling confidential information, coordinating clerical functions, and ensuring accuracy in government and legal documentation. Strong ability to manage workflow, meet deadlines, and provide exceptional customer service in high-volume environments.

CORE SKILLS & COMPETENCIES

Records & Document Management

Legal & Regulatory Compliance

Data Entry & Processing

Case File Maintenance

Customer & Public Service

Confidential Information Handling

Administrative & Clerical Support

Court & Government Procedures

Scheduling & Calendar Management

Workflow Coordination

Written & Verbal Communication

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

PROFESSIONAL EXPERIENCE

Contract Coordinator

Centene/WellCare – Houston, TX 11/2018 – 09/2024

Managed legal contracts, records, and compliance documents, ensuring accuracy and adherence to corporate policies.

Collected, reviewed, and processed confidential provider agreements and maintained accurate records.

Facilitated contract submission and approval workflows while ensuring all documentation met regulatory standards.

Generated detailed reports on compliance status and contract performance metrics for senior leadership.

Coordinated data verification processes for provider records and handled document tracking and auditing.

Team Lead / Customer Service Representative

Memorial Hermann – Houston, TX 09/2016 – 09/2018

Assisted with claims processing, benefits verification, and customer inquiries related to Medicare and Commercial plans.

Provided frontline support to patients, medical staff, and insurance providers, ensuring efficient resolution of inquiries.

Maintained confidential records, documented correspondence, and adhered to HIPAA regulations.

Trained and mentored new team members in customer service best practices and data accuracy procedures.

Customer Service Representative / Commercial Sales

Just Energy – Houston, TX 03/2013 – 09/2016

Processed and documented customer requests, payments, and service agreements with high attention to detail.

Resolved escalated billing disputes and account discrepancies, ensuring compliance with company policies.

Maintained electronic and physical records for customer transactions and correspondence.

Auditor / Shipping Clerk / Forklift Operator

Grocer Supply Co – Houston, TX 06/2005 – 01/2013

Verified inventory accuracy, reconciled shipping manifests, and processed warehouse documentation.

Trained new hires in procedures, safety compliance, and data accuracy for shipping and receiving operations.

Maintained detailed records for quality control, compliance, and audit purposes.

EDUCATION

Business Marketing – Lamar University, Beaumont, TX

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