Information Technology Senior It

Todd Howe

*********@*******.*** Mobile 816-***-**** Kansas City, MO 64114

Top-performing, senior-level information technology leader with 25+ years of accomplished experience contributing exceptional quantitative and qualitative results within each position held. Leverages expertise spanning infrastructure design, architecture and cloud migration, project, personnel and consulting management, and more. Track record of continually achieving or exceeding KPI metrics providing highly effective guidance of team members and oversight of top caliber technical departments, while driving millions of dollars in bottom-line outcome improvements.

Value Offered

Team Training & Leadership

Improving Operational Efficiency

Meeting & Exceeding KPI Goals

Budget Creation & Oversight

Google Workspace Mgmt.

SAP – ERP Admin/Mgmt

HIPAA/PCI Compliance

Enterprise Architecture

Vendor management

Cloud Hosting/Migrations

ITIL V4 Foundations

IT Security Best Practices

BI Analysis

Azure A/D

AI Tools – ChatGPT, Gemini

Career Highlights

Heritage Biologics, Lees Summit, MO, 09/2024 - 01/2025

Senior Director of IT

Sr. IT Leader for Summit Holdings LLC Companies, which includes Heritage Biologics and Summit SD. Oversee the day-to-day operations of the IT department, ensuring high levels of system performance and reliability. Manage the development, implementation, and maintenance of IT infrastructure, including networks, hardware, software, and security systems. Collaborate with senior leadership to thoroughly understand and meet all reporting and regulatory

requirements mandated by our regulatory and accreditation bodies.

Successful Project Management to Implement a new ERP on schedule.

Created a new Help Desk structure to increase End User’s satisfaction by 20 %.

HCA – Research Medical Center, Kansas City, MO, 05/2023 - 08/2024

Senior IT Director

Serve as the Technical Advisor to senior leadership within multiple zone facilities including Belton Regional, Research Hospital, Research Psych, Brookside Medical, and Research College of Nursing. Work directly with the Zone Project Management Office with specific focus on department budgets, timelines, stakeholders, and vendors. Oversee eight Technical Analyst and an Associate Director and provide operations management of all zone resource teams. Ensure system security and other required tools are communicated to safeguard the clinical and administrative information of all organizations. Lead weekly and monthly user project meetings. Utilize Power BI to analyze ITSM areas and needs for improvement of tracking tickets, time to handle, and time to resolve. Monitor metrics to facilitate optimal KPI outcomes.

Improved customer service feedback scores by 30% within the first three months by implementing a regular rounding schedule with Department Directors.

Managed multiple IT project implementations simultaneously, with a rate of 100% success, ahead of schedule.

Kansas City Orthopedic Institute, Leawood, KS, 03/2014-04/2023

Senior Information Technology Officer

Advised executive leadership on strategic planning, tactical action, and operational decision-making. Worked closely with physicians, hospital leadership and personnel, medical office managers, business and support staff, and vendors to ensure satisfaction of application solution users. Established and maintained IT department budgets including staffing, establishing relevant standards and practices, and facilitating streamlined operational support for all constituents. Developed and coordinated resource teams to on-board providers and medical groups in the use of CPSI, Athena Centricity, and other clinical and administrative solutions supporting KCOI and the clinic’s Electronic Health Record (EHR) and associated applications. Led weekly and monthly user project meetings and quarterly Physician IT Committee meetings. Monitored user satisfaction with system response time and support, publishing results of user satisfaction

Career Highlights Continued

surveys. Managed and installed Credit Card processing equipment through TSYS, Global Solutions, Rectangle Health, and more. Maintained the disaster recovery plan and conducted periodic business continuity tests and penetration tests to ensure the integrity of the plan to support the organization including Cloud Computing (Azure A/D, SaaS, B/U and DR).

Reduced costs $250K annually and increased mission critical system fault tolerance 100%.

Upgraded outdated data storage and physical servers to reduce operations expenses $80K annually.

Succeeded in server virtualization to decrease footprint, electrical, cooling, and maintenance expenses.

Managed cloud vendor setup and configurations, evaluating ROI to determine effectiveness.

Allscripts – Liberty Hospital, Liberty, MO, 11/2005-01/2014

IT Managed Services Director

Managed and maintained an operating budget of $1.8M and a capital budget of $2.4M. Supervised 22 direct reports including a network supervisor, network and desktop support specialists, AS400 programmers, database administrators, system operators, and a privacy/security specialist. Served as the project leader of Clinical and Business system installations and upgrades. (Eclipsys-SCM, SiemensMS4, GE-ORMIS, Hill ROM-Watchild, Sectra-PACS, Medplus-Chartmaxx). Served on Executive Steering, Change Management, and Strategic Planning Committees. Maintained HIPAA compliance with vendors, remote users, and internal users. Reported directly to the CEO.

Conducted a core network infrastructure replacement, increasing access speed and reducing annual expansion costs from $200K+ to under $30K.

Designed and maintained a change management infrastructure.

Managed a Cisco backbone infrastructure with 2000+ nodes including a VoIP conversion strategy.

Designed, staffed, and rolled out a 24x7 help desk, including a Ticket Tracking software and IP Call Distribution System, allowing for management of call volumes using ITIL Service Desk Foundations.

Led an IP telephony migration which resulted in cost savings of $30K each year.

Additional Employment History

Account Executive – Corporate Sales, Foss Training & Consulting, Leawood, KS, 2003-2004

Director of Network Services, University of Kansas Medical Center, Kansas City, KS, 2000-2003

Academic Background

M.B.A. with MIS track, Lindenwood College 1990-1995

B.S. in MIS – Minor in Business Administration, Tarkio College – St. Louis 1988-1990

Google AI Essentials – Certificate

SAP ERP – Certificate in Materials Mgmt. and Logistics

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