Customer Service Microsoft Office
Resume:
Marie A Ewing
*************@*****.***
Chicago, IL
Skills
Medical Terminology
Microsoft Office
Typing 60 wpm
IVOS
Strong problem solving and analytical skills.
Proficient in Microsoft, Excel, PowerPoint and Outlook applications
Excellent verbal, written and interpersonal communications skills.
Consistency with prioritizing task and meeting deadlines
Exceptional customer service with strong focus on customer retention and experience
Knowledge of clerical and standard office practices and procedures
Skilled in the use of standard office equipment
Demonstrate good phone and email etiquette skills with strong response times.
Excellent verbal and written communication skills to work with all levels of individuals internally and externally.
Demonstrate the ability to use word processing and database software.
Ability to communicate with a diverse environment and communicate with tact and courtesy.
Ability to understand and follow oral and written instructions.
Ability to multi-task and prioritize assignments.
Ability to lift ten (10) pounds.
Ability to sit, stand and bend for periods of time.
Ability to travel, as required.
Ability to work flexible hours.
Objective
To obtain a position which would enable me to gain more education knowledge as well work experience to open the road for greater accomplishments ahead.
Being able to strive within an environment that’s growing daily and adapting to change.
Having skills that can put me ahead and knowledge that can grow me individually and within a team.
Education History
University of Phoenix, Chicago IL
Bachelor of Science Degree in Business Management, September 2009
Employment History
Maxim Healthcare Staffing Agency (Agency) Cook County Health System Provident 07/2023-current.
Clerk V Patient Access Emergency Dept
Provides customer service to the patients, family, and significant other.
Verifies patient information and registers patient in Electronic Medical Records (EMR)
Schedules patient appointment in EMR
Assists patient with using patient portal.
Distributes information to patients as directed by clinical providers.
Assists patients with transportation needs and makes follow-up call, as needed.
Participates in health center or departmental meetings.
Copies and/or scans documents, as needed.
Answers calls and routes them appropriately.
Sorts and distributes mail.
Prints and distributes depart/discharge documents.
Performs other duties as assigned.
LaSalle Network
Data Entry Specialist /February 2023 until August 2023
Sort and organize paperwork after entering data to ensure it is not lost.
Transfer data from paper formats into computer files or database systems using a keyboard.
Updating and maintaining databases, archives, and filing systems.
Reviewing all documents and information for accuracy and informing the supervisor of any errors or inconsistencies.
City of Chicago Police Department
Clerk IV / September 1994 until December 2019
Performed a variety of clerical tasks related to sworn officer(s) preregistrations.
Interacted with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consults.
Maintained and answered phone calls and scheduled sworn officer(s) appointment.
Prepared computerized referral(s) distributed reports as required.
Provided excellent service support to ensure sworn officer(s) satisfaction and respond to sworn officer(s) complaints in a professional manner.
Evaluated the outcome of care with the interdisciplinary team by measuring intervention effectiveness with team recommendations.
Verified the compensability of (IOD) which means sworn officer(s) injured on duty, and recommended referral(s) to particular specialist that would be the most appropriate choice to treat the sworn officer(s).
Coordinated information and care requirements with other care providers.
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