Project Manager It

Samantha Attucks

**** ** ******* ** *********, Oregon 97006 971-***-**** ********.*******@*****.*** / LinkedIn

Profile

Dynamic and results-driven IT Project Manager with extensive expertise in Cybersecurity, SaaS, and ERP systems, specializing in successfully delivering high-impact IT and software development projects. Proven track record of leading cross-functional teams to complete complex initiatives on time and within budget, enhancing operational efficiencies and optimizing infrastructure. Skilled at implementing strategic upgrades and aligning technology solutions with business objectives, ensuring seamless collaboration across IT, business stakeholders, and vendors. Seeking to leverage a history of innovation and cost-effective solutions to drive impactful projects in a fast-paced, growth-oriented environment.

Experience

Information Technology Project Manager

BBSI, Hybrid Jul 2023 - Present

●Provided directors and C-level executives with IT operational insights by introducing advanced workflow analysis techniques, enhancing productivity across departments.

●Spearheaded a comprehensive telephony clean-up initiative, optimizing communication systems and reducing operational costs by 20%.

●Developed and implemented strategic plans to address inefficiencies in telephony infrastructure, successfully removing obsolete equipment and automating maintenance processes.

●Facilitated the war room with C-level executives, directors, and IT managers to ensure compliance with Google DMARC/DKIM/SPF email sender requirements, maintaining business continuity.

●Reviewed and updated the VMO (Vendor Management Office) contracts repository, leading to improved visibility on departmental spending and more efficient budgeting processes.

●Replaced postage meters in 12 out of 88 BBSI locations, creating a repeatable process for future installations.

●Collaborated with IT teams to streamline disaster recovery and data security processes, reducing recovery time by 30%.

●Excel: Used advanced vlookup functions and formulas to calculate contract payments for vendor departmental spends.

●PowerBI/Power Automate: Created a dashboard with automated notifications for expiring contracts to inform contract owners of renewals and expiring contracts.

●Led the enterprise-wide email standardization initiative, aligning communication protocols across 80+ locations and eliminating outdated or redundant distribution lists in Entra (Azure Active Directory), resulting in cleaner infrastructure, improved security posture, and streamlined internal communication.

Key Accomplishments:

●Saved over $150K annually by consolidating telephony assets and decommissioning redundant systems.

●Reduced telephony system downtime by 40% through systematic upgrades and optimizations.

●Completed three major projects in the first year: Google Email Sender Compliance, Quadient Postage Replacement at over 15 BBSI locations, and migration to Microsoft Teams Phones.

●Member of Cyber Security Incident Response Team (CSIRT) & Crisis Management Team (CMT)

Sr. Program Manager

Nike, Contract Dec 2022 - Apr 2023

●Led the successful migration and recreation of SAP 4 HANA reports, significantly improving reporting accuracy and access for stakeholders.

●Facilitated the integration of new tools, methodologies, and processes into existing utility operations, enabling seamless adoption.

●Led end-to-end data migration strategy and execution as part of Nike’s SAP S/4HANA upgrade, ensuring accurate configuration and deployment of key ERP modules critical to finance, supply chain, and operations.

●Supported seamless integration of S/4HANA with enterprise tools including Concur (expense management), Ariba (procurement), FSM (Field Service Management), and Signavio (process modeling), improving system efficiency and business process transparency.

●Coordinated external warehouse data connectivity and transactional alignment with SAP to maintain real-time inventory accuracy and fulfillment performance.

●Partnered cross-functionally with IT, Finance, and Supply Chain teams to validate master data integrity, test workflows, and ensure go-live readiness with minimal business disruption.

●Utilized best practices in change management and stakeholder engagement to support adoption across domestic and global teams.

●Defined Key Performance Indicators (KPIs) for adoption metrics and presented insights to stakeholders.

Sr. Project Manager

Apple via Advantis Global, Contract Aug 2022 - Mar 2023

●Led global data center construction projects for Fortune 500 clients, ensuring compliance with IT infrastructure standards.

●Managed the implementation of advanced work management tools and conducted asset performance assessments to identify key risks.

●Developed and implemented strategies to assist international teams with financial value quantification for maintenance investment decisions.

●Partnered with stakeholders to establish asset and work management communities of practice, fostering collaboration and innovation.

●Designed and delivered comprehensive training sessions to mentor engineers, technicians, and project managers in deploying best practices.

Sr. Project Manager

RSM US LLP, Full-time Sep 2021 - Jul 2022

●Conducted NIST compliance assessments, significantly improving organizational security posture.

●Developed recommended process documentation in collaboration with utilities, improving operational efficiency across multiple projects.

●Facilitated collaborative discussions to critique and refine best practices in asset performance assessment.

●Coordinated with change enablement teams to champion learning and adoption across affiliate teams, ensuring sustained implementation of methodologies.

●Assisted in adopting data collection and system operation tools, improving the accuracy of utility asset tracking.

Project Manager/Scrum Master

PharmD Live, Part-Time Jul 2020 - Jul 2022 (Start-Up).

●Spearheaded multiple strategic initiatives including optimization of Agile Scrum processes and enhancement of Jira workflows, improving team velocity and project transparency.

●Led the successful implementation of the company’s intranet and Learning Management System (LMS) using Google Classroom, improving internal communications and training efficiency.

●Played a critical role on the Operations team for multiple new customer go-lives, ensuring timely delivery and smooth onboarding experiences.

●Founded and led the PharmD Live Future Academy, managing a cohort of 12 interns and mentoring them through real-world healthcare and business operations projects.

●Recognized for strong leadership, proactive problem-solving, and a collaborative mindset that fostered team cohesion and sustained productivity across high-visibility initiatives.

Project Manager

DOMA Technologies, Full-time Sep 2015 - Aug 2017

●Managed end-to-end projects within the Content Management & Digital Solutions domain, delivering results aligned with client objectives.

●Conducted annual training needs assessments to address user learning gaps and improve system adoption.

●Developed asset performance documentation in collaboration with clients to address operational risks

●Directed a cross-functional team of 6 UC Berkeley interns to design and launch a strategic marketing campaign, delivering comprehensive training materials and data-driven decision-making frameworks aligned to business growth objectives.

●The initiative directly supported investor confidence, contributing to a successful $1M+ seed funding round, and positioned the company for scalable market expansion.

Project Coordinator / Business Analyst

1Tek Global Aug 2012 - Sep 2015

●Conducted detailed business process analysis to identify and implement improvement opportunities.

●Developed comprehensive business requirements and functional requirement documents to guide software development.

●Acted as the key liaison between technical teams and business stakeholders, ensuring clear communication and successful project delivery.

Education

M.S. in Administration of Justice & Security September 2024 University of Phoenix Phoenix, Arizona

Dean's List Honoree

B.S in Business Administration & Project Management June 2018 University of Arkansas Fayetteville, Arkansas

Skills & Abilities

●Project Planning and Execution: Defined clear objectives, timelines, deliverables, and optimized resource allocation while ensuring quality assurance and risk management.

●Stakeholder Communication and Change Management: Developed effective communication plans and facilitated smooth project changes to minimize disruptions.

●Technical and Strategic Support: Provided technical expertise and implemented strategies to meet project goals and maintain high standards.

●Customer Relationship Management (CRM):

Microsoft Dynamics CRM

CRM integration and customization

End-to-end implementation and user adoption strategies

●Enterprise Resource Planning (ERP):

Oracle ERP (HCM, SCM, PPM, Financials)

SAP ERP (including SAP 4 HANA)

Infor ERP

ERP system migrations and integrations

Business process reengineering for ERP environments

Activities and Interests

●Cars, environmental conservation, art, hiking, travel, family time, cooking

Certifications and Training

●Certified Scrum Product Owner (CSPO), Scrum Alliance

●Certified Agile Project Manager (CAPM)

●Certified ScrumMaster (CSM), Scrum Alliance

●Agile Certified Practitioner Training (PMI-ACP)

●Certified Cloud Security Professional Training (CCSP)

Volunteering

●Over 32 hours volunteered with the Beaverton School District, Hillsboro School District, and Watershed Alliance of Southwest Washington, supporting community education and environmental conservation initiatives.

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