Customer Service Travel Agent

Haley Barrett

Osceola, WI *****

************@*****.*** 715-***-****

Professional Summary

Detail-oriented program supervisor with 6+ years of experience in event planning, customer service, and healthcare coordination. Proven skills in managing donor engagement, scheduling, and operational logistics. Proficient in Cvent, Salesforce, and Microsoft Suite. Passionate about delivering memorable experiences with a focus on sustainability and client satisfaction.

Work Experience

●Customer Service Member

Flex Gymnastics — March 2024 – March 2025

- Foster a welcoming environment for gym families.

- Process transactions for tuition, birthday parties, and merchandise.

- Coordinate birthday parties and assist in apparel design.

●Patient Access Rep / Referrals Coordinator / Surgery Scheduler / Foundation Assistant

Osceola Medical Center — June 2022 – January 2024

- Managed and maintained donor database and event materials.

- Created reports, donor recognition communications, and updated auction/event pages.

- Promoted within 6 months for high performance.

- Verified insurance and scheduled appointments across multiple departments.

●Program Supervisor

REM Wisconsin — May 2018 – October 2022

- Scheduled and coordinated staff activities.

- Provided input in hiring, training, and performance reviews.

- Oversaw daily operations to ensure program success.

Education

●Bachelor of Arts in Hospitality and Tourism

St. Cloud State University (SCSU) — August 2014 – May 2019

Skills

Software: Salesforce, Cvent, Microsoft Office, EMR Systems

Administrative: Scheduling, Data Entry, Insurance Verification, Report Creation

Interpersonal: Customer Service, Communication, Leadership, Time Management

Certifications

BLS Certification — Expires February 2025

Cvent Certification — Expired, pursuing re-certification in 2025

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