Customer Service, management, collections
Resume:
Mariebell Guerrero
San Antonio, TX *****
*******************.**@*****.***
Professional Summary
• 18 + years of professional experience providing excellent customer service, cash handling as well as collections
• I have bilingual experience in both English and Spanish
• I’m self motivated and confident in making independent decisions
• flexibility to train in multiple areas and multi task several positions
• defining customers requirement and meeting their needs Authorized to work in the US for any employer
Work Experience
Office Manager
Payment 1 Financial-San Antonio, TX
April 2024 to January 2025
• Great customer service
• Applications by phone and in person/ pulled credit to determine approval
• Put Liens on accounts with title loans at the Bexar County Tax Assessor
• Taxes
• Outside Collection
• Count cash drawers/ deposits
• Payments/ Payouts
• Arrangements on accounts
• Daily calls on delinquent accounts
• Solicit by phone, flyers and signs/ marketing
• Meet certain goals monthly
• Made sure we had office supplies for the month
Customer Service Representative
Tower Loan-San Antonio, TX
December 2023 to March 2024
• Great customer service
• Applications by phone and in person
• Count cash drawers/ deposit
• Payments/payouts
• Daily calls on delinquent accounts
• Solicit by phone
• Meet certain goals monthly
Office Manager
Payment 1 Financial-San Antonio, TX
November 2022 to December 2023
• Took applications/ pulled credit to determine approval
• Collect payments/ cash, debit
• Outside collections and marketing
• Payment arrangement's
• Daily delinquent calls, solicit, skip trace
• Made sure office supplies were needed monthly
• Monthly goals
Title & Registration Processor I
Bexar County-San Antonio, TX
May 2022 to November 2022
• Great customer service
• Renew vehicle registration and assign/replace new license plates if needed
• I also mad sure they brought in the correct documents needed for their transaction.
• I would also assign placards for the disabled.
• I handled money on a daily basis with transactions through the day. Pawnbroker/Assistant Manager
EZCORP, Inc.-San Antonio, TX
March 2017 to April 2020
Duties:
• great customer service with a professional attitude
• counted cash drawers and coordinated change orders
• assigned employees with tills
• loan money out according to value of customers item
• took payments, extension, payouts
• reached my daily goals but always exceeded more
• priced and tagged items that were going out on sales floor
• daily calls on accounts passed due
• top ten in the district in 5 consecutive months
• great customer clientele
Customer Service Representative
Credit Central-San Antonio, TX
October 2014 to March 2017
Duties:
• Took applications in person and over the phone
• Collect payments
• Pull credit reports on customers to determine approval
• Meet certain goals and solicit
• Maintain records of transactions and files
• Basic clerical duties/printing, faxing, copies, answering the phone and scanning documents Data Entry Specialist
Midwest Finance-San Antonio, TX
September 2012 to September 2014
Duties:
• Taking applications by phone and in the office
• Outside collections
• Providing great customer service
• Handling money on a daily base
• Perform clerical tasks
• Maintain records of transactions and files
• Collect payments
Assistant Manager
Regional Finance-San Antonio, TX
August 2011 to September 2012
Duties:
• Regulating cashiers money tills
• Depositing money at the bank
• Open new accounts such as personal loans and title loans
• Outside collections
• Collecting payments, answering phones, faxing, printing, coping
• Making arrangements with customers that need to extend payment date
• Counted cash drawers and coordinated change orders for employees
• Answered questions from customer over the phone, email, and in person
• Trained new employees on company processes and procedures Customer Service Representative
Western Finance-San Antonio, TX
August 2010 to August 2011
Duties:
• Provide excellent customer service
• Collecting payments
• Taking applications over the phone and in the office
• Outside collections
• Solicit merchandise
• Organizing and filing
• Maintain a clean office
Manager
J Anthony's Seafood-San Antonio, TX
September 2005 to August 2010
Duties:
• Making sure every employee had a assigned duty
• Making sure orders were out on time
• Assist customer, making sure they are happy
• Provide excellent customer service
• Assist in training new employees
• Maintain a clean environment
• Multitasking
• Regulating cashiers money tills
• Weekly schedule
• Cash out registers and deposits
• Upheld a high standard of customer service
• Opened and closed the restaurant at the beginning and end of shifts Customer Service Representative/Call Center
West Corporation-San Antonio, TX
April 2004 to September 2005
Duties:
• Calling outbound to current customers to provide savings on medication
• Provide excellent customer service
• Making sure the customers are satisfied with their needs
• Getting the customers to save money at a less co-pay
• Help customers with questions they need answers for
• Managed customer accounts
• Resolved customer issues
Education
Level 1
San Antonio College - San Antonio, TX
August 2003 to October 2003
Skills
• Microsoft Excel
• Communication skills
• Customer service
• Phone etiquette
• Data entry
• Clerical experience
• Manager Experience
• Bilingual
• Sales Experience
• Lending
• Assistant Manager Experience
• Call Center
• Cash handling
• Computer skills
• Loan processing
• Computer Skills
• Microsoft Word
• Restaurant experience
• Office Management
• Tax Experience
• Data Entry
• Microsoft Office
• English/Spanish
• English
Certifications and Licenses
Driver's License
Additional Information
Technical Skills
Fax, Microsoft Word, Access, Outlook, Excel, Power point and Basics 30-key
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