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Customer Service, management, collections

Location:
San Antonio, TX
Salary:
18.00. +
Posted:
May 26, 2025

Contact this candidate

Resume:

Mariebell Guerrero

San Antonio, TX *****

*******************.**@*****.***

+1-210-***-****

Professional Summary

• 18 + years of professional experience providing excellent customer service, cash handling as well as collections

• I have bilingual experience in both English and Spanish

• I’m self motivated and confident in making independent decisions

• flexibility to train in multiple areas and multi task several positions

• defining customers requirement and meeting their needs Authorized to work in the US for any employer

Work Experience

Office Manager

Payment 1 Financial-San Antonio, TX

April 2024 to January 2025

• Great customer service

• Applications by phone and in person/ pulled credit to determine approval

• Put Liens on accounts with title loans at the Bexar County Tax Assessor

• Taxes

• Outside Collection

• Count cash drawers/ deposits

• Payments/ Payouts

• Arrangements on accounts

• Daily calls on delinquent accounts

• Solicit by phone, flyers and signs/ marketing

• Meet certain goals monthly

• Made sure we had office supplies for the month

Customer Service Representative

Tower Loan-San Antonio, TX

December 2023 to March 2024

• Great customer service

• Applications by phone and in person

• Count cash drawers/ deposit

• Payments/payouts

• Daily calls on delinquent accounts

• Solicit by phone

• Meet certain goals monthly

Office Manager

Payment 1 Financial-San Antonio, TX

November 2022 to December 2023

• Took applications/ pulled credit to determine approval

• Collect payments/ cash, debit

• Outside collections and marketing

• Payment arrangement's

• Daily delinquent calls, solicit, skip trace

• Made sure office supplies were needed monthly

• Monthly goals

Title & Registration Processor I

Bexar County-San Antonio, TX

May 2022 to November 2022

• Great customer service

• Renew vehicle registration and assign/replace new license plates if needed

• I also mad sure they brought in the correct documents needed for their transaction.

• I would also assign placards for the disabled.

• I handled money on a daily basis with transactions through the day. Pawnbroker/Assistant Manager

EZCORP, Inc.-San Antonio, TX

March 2017 to April 2020

Duties:

• great customer service with a professional attitude

• counted cash drawers and coordinated change orders

• assigned employees with tills

• loan money out according to value of customers item

• took payments, extension, payouts

• reached my daily goals but always exceeded more

• priced and tagged items that were going out on sales floor

• daily calls on accounts passed due

• top ten in the district in 5 consecutive months

• great customer clientele

Customer Service Representative

Credit Central-San Antonio, TX

October 2014 to March 2017

Duties:

• Took applications in person and over the phone

• Collect payments

• Pull credit reports on customers to determine approval

• Meet certain goals and solicit

• Maintain records of transactions and files

• Basic clerical duties/printing, faxing, copies, answering the phone and scanning documents Data Entry Specialist

Midwest Finance-San Antonio, TX

September 2012 to September 2014

Duties:

• Taking applications by phone and in the office

• Outside collections

• Providing great customer service

• Handling money on a daily base

• Perform clerical tasks

• Maintain records of transactions and files

• Collect payments

Assistant Manager

Regional Finance-San Antonio, TX

August 2011 to September 2012

Duties:

• Regulating cashiers money tills

• Depositing money at the bank

• Open new accounts such as personal loans and title loans

• Outside collections

• Collecting payments, answering phones, faxing, printing, coping

• Making arrangements with customers that need to extend payment date

• Counted cash drawers and coordinated change orders for employees

• Answered questions from customer over the phone, email, and in person

• Trained new employees on company processes and procedures Customer Service Representative

Western Finance-San Antonio, TX

August 2010 to August 2011

Duties:

• Provide excellent customer service

• Collecting payments

• Taking applications over the phone and in the office

• Outside collections

• Solicit merchandise

• Organizing and filing

• Maintain a clean office

Manager

J Anthony's Seafood-San Antonio, TX

September 2005 to August 2010

Duties:

• Making sure every employee had a assigned duty

• Making sure orders were out on time

• Assist customer, making sure they are happy

• Provide excellent customer service

• Assist in training new employees

• Maintain a clean environment

• Multitasking

• Regulating cashiers money tills

• Weekly schedule

• Cash out registers and deposits

• Upheld a high standard of customer service

• Opened and closed the restaurant at the beginning and end of shifts Customer Service Representative/Call Center

West Corporation-San Antonio, TX

April 2004 to September 2005

Duties:

• Calling outbound to current customers to provide savings on medication

• Provide excellent customer service

• Making sure the customers are satisfied with their needs

• Getting the customers to save money at a less co-pay

• Help customers with questions they need answers for

• Managed customer accounts

• Resolved customer issues

Education

Level 1

San Antonio College - San Antonio, TX

August 2003 to October 2003

Skills

• Microsoft Excel

• Communication skills

• Customer service

• Phone etiquette

• Data entry

• Clerical experience

• Manager Experience

• Bilingual

• Sales Experience

• Lending

• Assistant Manager Experience

• Call Center

• Cash handling

• Computer skills

• Loan processing

• Computer Skills

• Microsoft Word

• Restaurant experience

• Office Management

• Tax Experience

• Data Entry

• Microsoft Office

• English/Spanish

• English

Certifications and Licenses

Driver's License

Additional Information

Technical Skills

Fax, Microsoft Word, Access, Outlook, Excel, Power point and Basics 30-key



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