Pharmacy Technician Customer Service
Resume:
C O N TACT
***********@*****.***
LAS VEGAS, NV 89108
phone
address
P R O F E S S I O N A L S U MMARY
Detail-oriented Certified Pharmacy Technician with a proven track record in processing insurance claims and delivering exceptional customer service. Expertise in medication dispensing and patient counseling, coupled with strong data entry skills, ensures accuracy and compliance with regulations. Recognized for training pharmacy staff and enhancing operational efficiency,
contributing to improved patient care outcomes.
Detail-oriented professional with excellent
communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard- working by my peers, I can be relied upon to help your company achieve its goals.
E D U C ATION
August 2005
Completed coursework towards Associate in Arts
(A.A.) in Criminal Justice
CSN, Las Vegas, NV
June 2017
Certification in Certified Pharmacy Technician
Northwest Health Careers, Las Vegas, NV
E X P E R I E N C E
August 2018 - December 2023
Certified Pharmacy Technician
AIDS HEALTH FOUNDATION, LAS VEGAS, NV
July 2017 - June 2018
Certified Pharmacy Technician
Specialty Pharmacy, LAS VEGAS, NV
Processed insurance claims and payments for
medications.
•
Processed claims for third-party prescription
services.
•
Demonstrated excellent customer service and
communication skills while assisting customers with their inquiries.
•
• Filled and dispensed medications.
• Prior authorizations and referrals.
• Counseled patients
Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
•
Managed incoming calls from physicians' offices
related to prescription refills and new orders.
•
Stocked and replenished shelves to remove out-of-
date items from inventory.
•
Trained other pharmacy technicians, abiding by
state regulations for training and licensure.
•
Selected appropriate medicine and measured
dosages to fill prescriptions under pharmacist
direction.
•
Provided support to pharmacists during
immunization clinics.
•
Processed insurance claims and payments for
medications.
•
Accurately entered patient information into
pharmacy software systems.
•
Stocked and replenished shelves to remove out-of-
date items from inventory.
•
Input patient and prescription information to
produce product labels and assist in prescription
filling process.
•
Maintained confidentiality of all patient records and information as required by HIPAA regulations.
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M E R C E D E S T A Y L O R
December 2011 - February 2016
Assistant to the Regional Manager
7UP BOTTLING COMPANY, LAS VEGAS, NV
Verified dosages and measured medications for
prescriptions.
•
Complied with state regulations to maintain safe,
clean pharmacy.
•
Created labels for dispensed medications that
complied with local laws and regulations.
•
Processed prescriptions in accordance with state
and federal regulations.
•
Maintained patient confidentiality when handling
records and sensitive data.
•
Provided accurate advice to patients on the use of medications, potential side effects, and other safety concerns.
•
Developed marketing campaigns for products and
services in order to increase visibility in the region.
•
Performed data entry duties using various software applications to update databases with new
information.
•
Organized regional events, such as conferences and seminars, ensuring all logistics were handled in an efficient manner.
•
Generated monthly sales forecasts based on
historical trends for the Regional Manager's review.
•
Assisted with hiring process by conducting phone
interviews and reviewing resumes of potential
candidates.
•
Provided administrative support to Regional
Manager, including scheduling meetings, preparing
reports, and organizing travel plans.
•
Helped oversee the daily operations of the store,
managing staff and inventory.
•
Tracked store inventories and replenished products according to demand.
•
Utilized knowledge of company products and
services to make recommendations and up-sell
items according to customer needs.
•
Oversaw daily financial transactions and managed
cash flow to suppport profitability.
•
Organized company merchandise and displays to
increase brand awareness and product sales.
•
Handled employee discipline and termination
according to company policies.
•
Liaised between managers and employees,
communicating concerns and expectations to
appropriate parties.
•
Certified Pharmacy Technician compounding
CIDS Center of Infectious Diseases, LAS VEGAS, NV Answered telephones to give information to callers, take messages, or transfer calls.
•
• Maintained scheduling and event calendars.
Established work procedures and schedules and
kept track of daily work of clerical staff.
•
Arranged conference, meeting and travel
reservations for office personnel.
•
Prepared conference and event materials, such as
flyers, and invitations.
•
Created fliers and invitations for conferences or
special events.
•
Accurately entered patient information into
pharmacy software systems.
•
Maintained confidentiality of all patient records and information as required by HIPAA regulations.
•
Maintained patient confidentiality when handling
records and sensitive data.
•
Monitored temperature-controlled storage areas
daily to ensure proper storage conditions were
maintained.
•
Followed standard operating procedures for
maintaining accurate and readily retrievable
accountability records.
•
Assisted pharmacists in preparing intravenous
admixtures under USP 800 guidelines.
•
Performed quality assurance testing on
compounded sterile products prior to release for
dispensing.
•
Counted stock of medications, chemicals, or
supplies to enter inventory data into computer.
•
Mixed pharmaceutical preparations, accorded to
written prescriptions.
•
Helped prepare prescriptions by counting, pouring
and weighing medication.
•
Adhered to safety protocols and HIPAA regulations
when handling patient information.
•
Demonstrated excellent customer service skills
while assisting customers with their prescription
needs.
•
Developed strong relationships with healthcare
professionals in order to ensure best possible
outcomes for patients.
•
Ensured compliance with all applicable federal and state laws governing pharmaceutical services
operations.
•
Compounded sterile products using USP 797
guidelines for cleanroom techniques as well as
•
Front Office Assistant
Las Vegas skin and Cancer, LAS VEGAS, NV
Customer Service Representative
Las Vegas Review-Journal, LAS VEGAS, NV
aseptic technique training.
Cleaned equipment and sterilized glassware to
maintain safe and sanitary conditions.
•
Received written prescription and refilled requests and verified that information is complete and
accurate.
•
Called insurance companies to retrieve patient
information.
•
Established and maintained patient profiles,
included lists of medications taken by individual
patients.
•
Used aseptic technique to transfer medication from vials to sterile, disposable syringes.
•
• Worked with coworkers to complete tasks.
Demonstrated ability to manage multiple tasks
while remaining adaptable and flexible.
•
Answered and managed incoming and outgoing
calls, taking accurate messages to relay to staff.
•
Handled customer complaints and inquiries in a
courteous and efficient manner.
•
Developed strong customer relationships and
loyalty through effective communication.
•
Responded to telephone inquiries and complaints
following standard operating procedures.
•
Provided account information to customers and
explained bill service policies and customer rights.
•
Tracked all incoming calls and emails from
customers using appropriate software applications.
•
Followed up with customers regarding product
functionality and overall satisfaction.
•
Performed data entry tasks accurately and in a
timely manner.
•
Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
•
Recorded details of inquiries or complaints to
maintain up-to-date records of customer
interactions and transactions.
•
Used job-related software to complete contract
forms, prepare change of address records or issue
service discontinuance orders.
•
Contacted carrier representatives to make
arrangements or issue instructions for shipping and
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Medical Records Clerk
The OBGYN Center, LAS VEGAS, NV
Actor
Caesars Palace, LAS VEGAS, NV
delivery of materials.
Retrieved requested medical records in a timely
manner while maintaining confidentiality of
protected health information.
•
Organized release of medical information to
authorized personnel.
•
• Scanned paper medical records for electronic filing. Delivered charts to assigned areas of hospital or
medical facility by following established routing
procedures.
•
Compiled and maintained patient medical records
in accordance with applicable legal requirements.
•
• Verified accuracy of medical record documentation. Updated patient demographic information in
medical records.
•
Organized files alphabetically according to
established protocols.
•
Retrieved medical records by following chart-out
procedures.
•
Maintained confidentiality of all patient records in compliance with HIPAA regulations.
•
Retrieved patient medical records for physicians,
technicians and other medical personnel.
•
Scanned patients' health records into electronic
formats.
•
Managed release of information requests in
accordance with applicable laws and regulations.
•
Reviewed records for completeness, accuracy and
compliance with regulations.
•
Maintained and operated variety of health record
indexes and storage and retrieval systems to
collect, classify, store and analyzed information.
•
Compiled and maintained patients' medical records
to document condition and treatment and to
provide data for research and cost control and care improvement efforts.
•
• Transcribed medical reports.
Worked as part of a team to create cohesive
performances that supported the overall story arc
of each play.
•
Engaged with audiences to create an immersive
experience for viewers.
•
Administration Clerk
Cadbury Schweppes, LAS VEGAS, NV
Participated in rehearsals with proper knowledge of lines, character and production.
•
Performed in multiple theatrical productions,
honing my improvisational and memorization skills.
•
Rehearsed with props and confirmed correct
costume sizes during technical and dress
rehearsals.
•
Worked with a variety of directors and actors to
create a cohesive performance.
•
Portrayed and interpreted roles using speech,
gestures, and body movements to entertain
audiences.
•
Dressed in costumes and makeup and performed
comedy routines to entertain audiences.
•
Played minor roles with local community theater
group.
•
Worked closely with directors, actors, and
playwrights to find interpretation most suited to
role.
•
Utilized computer software such as Microsoft Word, Excel and PowerPoint for daily operations.
•
Handled petty cash transactions accurately
reconciling accounts at the end of each month.
•
Managed incoming and outgoing correspondence
via email, fax or post.
•
Organized meetings by scheduling rooms,
preparing agendas and taking minutes during
meetings.
•
Performed reception duties including answering
phones, greeting visitors, sorting mail and
responding to inquiries.
•
Provided administrative support for a team of up to 10 personnel.
•
Assisted with payroll processing functions verifying employee timesheets against actual work hours
completed.
•
Assisted department personnel in completion of
routine tasks to meet deadlines.
•
• Resolved disputes to support customer satisfaction. Stuffed envelopes by hand or using envelope
stuffing machine.
•
Operated office machines, such as photocopiers
and scanners, facsimile machines, voice mail
systems, and personal computers.
•
Answered multi-line telephone system to direct
calls and take messages.
•
Typed, formatted, and proofread outgoing
correspondence and documents.
•
Compiled employee time, production, and payroll
data from time sheets.
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L A N G UAGES
English
Advanced
•
Italian
Conversational
•
C E R T I F I C ATIONS
• Certified Pharmacy Technician
• CPR Certified
• PT9301
VOLUNTEER E X P E R I E N C E
Certified Clinical Medical Assistant LAS VEGAS HEALTH DISTRICT AIDS HEALTH FOUNDATION FREE CLINICSe foundation, LAS VEGAS, NV
• Organized workflows within the clinic environment to maximize efficiency while minimizing costs. Performed patient vital signs and medical histories accurately and efficiently, demonstrating strong attention to detail.
•
Demonstrated excellent communication skills when interacting with patients, families, and other healthcare professionals.
•
• Educated patients on proper disease prevention techniques as well as health maintenance activities.
• Collaborated effectively with multidisciplinary teams to ensure optimal outcomes for patients.
• Provided compassionate care to diverse populations while upholding cultural sensitivity practices.
• Educated patients about their conditions and treatments. Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.
•
• Documented medical data in patient charts, facilitating accurate records.
• Worked interdependently with other professionals to provide quality health care to patients.
• Performed patient intake and assisted in patient care procedures.
• Recorded patients' medical history, vital statistics, and information such as test resulted in medical records. C OMMUNITY S E R V I C E
Certified Pharmacy Technician Assistant AIDS HEALTH FOUNDATION FREE TESTING, LAS VEGAS, NV
• Maintained confidentiality of all patient records and information as required by HIPAA regulations.
• Provided support to pharmacists during immunization clinics.
• Maintained patient confidentiality when handling records and sensitive data.
• Used aseptic technique to transfer medication from vials to sterile, disposable syringes.
• Adhered to infection-control policies and protocols to protect customers and employees. AWARDS
• Completion of extra Credentials Award of knowledge of Specialty of HIV and AIDS Prevention & Pharmacology P U B L I C H E A LTH AWARENESS
Provided free clinics and testing for HIV and AIDS and all sexually transmitted diseases, statistics working with the public. Counseling
R E F E R E N C E S
Loy Mack — City Of Las Vegas
Police Officer
**********@***.***
Roger Bailey — Bailey Law
Criminal Defense Lawyer
**************@*****.***
Jon Stevenson — UNLV
DIRECTOR Of UNLV Tourism Business Igniter Project
***.*********@****.***
Long Time Friend For Year's
phone
Long Time Friend For Year's
phone
Long Time Friend For Year's
phone
R E F E R E N C E ' S
REFERENCES
Andr'e Haynes - Armed Forces Chamber
Founder And CEO Long Time Friend For Year's
Founder@ArmedForcesChamber
.Vet
Loy Mack - City Of Las Vegas
Law Enforcement Officer Longtime Friend Of The Family
***********@***.***
Roger Bailey Esq. - Bailey & Bailey Law Firm
Criminal Lawyer Close Friends Of 20 Years
**************@*****.***
Jon Stevenson - UNLV Director Of Igniter Project
Director For UNLV Tourism Business Igniter Project Close Friend Of My Family
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