Customer Service Financial Management

Hannah Manning

Philadelphia, PA, and ***** 973-***-**** ***************@*****.***

Professional Summary

Highly motivated business professional with a proven track record of success in business management, possessing strong leadership and problem-solving skills. Committed to driving organizational growth and success, with expertise in financial management, marketing, and customer service. Confident professional with a passion for learning and development. Experience in financial management with a strong understanding of budgeting, financial reporting, and cost analysis. Skilled in financial modeling, data analysis, and improving financial efficiencies, with a proven ability to manage budgets and achieve profitability targets. Ready to take my career to the next level with hard work and determination. Highly organized and detailed receiving and shipping specialist with experience in processing shipments,managing inventory, and maintaining accurate records. Proven ability to improve inventory accuracy, optimize shipping processes, and collaborate effectively within a team environment. Eager to leverage education and learning in the Business Administration - Management and Finance fields to support the growth and success of a high performing organization. Strong track record of setting effective goals and leading a team to achieve those goals. Committed to continuous improvement and driving team success. A professional with the ability to learn anything and adapt to any given situation. Always working towards personal and professional growth. Lots of transferable skills that can be used in the business, financial, IT, Human Resources, and management roles.

KEY SKILLS

Leadership

Inventory Control

Teamwork

Collaboration

Problem Solving

Attention to Detail

Microsoft Office

Warehouse

Microsoft Excel

MIG Welding

Microsoft PowerPoint

Microsoft Outlook

Financial Services

Financial Analyst

Reach Truck Operation

Robot Operating Systems

Management

Adaptability

Computer Skills

Business Consulting

Production

Microsoft Word

Forklift Operation

Clamp Truck Operation

Accounting

Stock Chaser Operation

Shipping and Receiving

Leadership

Fast learner

Commitment

Project Development

Compliance

Analytical Skills

Communication

Business Development

Order Picker Operation

Electric Pallet Jack Operation

Customer Service

Financial Management

IT Services

Blueprint Reading

Critical Thinking

Administrative Skills

Education

Masters of Business Administration - Finance

Currently enrolled at Strayer University, Piscataway, NJ -2024

Bachelor of Science in Business Administration – Management

Strayer University, Piscataway, NJ – 2023

Associates of Science in Business Administration

Strayer University, Piscataway, NJ - 2021

RELEVANT PROFESSIONAL EXPERIENCE

Welder, U-Haul, Levittown PA August 2022 - Present

●Specialized in MIG welding pre-fabricated parts per specs with 100% accuracy to ensure part’s integrity.

●Working on an assembly line welding pre-fabricated parts in a specific order to ensure that all parts are being made with 100% accuracy.

●Working with a team of associates to successfully complete a certain number of parts in the most efficient way possible

●Working with a group of people to successfully complete a project or task, while using clear communication and team work skills to ensure the project or task is completed with perfection.

Project Assistant, Capstone Logistics, Cranbury NJ December 2021 – August 2022

●Became an OSHA certified Forklift driver, so I could complete my work at a faster and more efficient pace.

●Used my forklift certification to unload/load trucks with orders that were returned, while successfully keeping track of all the returns that were taken out of the truck or put in the truck.

●Sorting through returns to determine which products are inventory that need to be sent back to the store or thrown out.

●Using my lifting skills to correctly lift a box to build a solid base for a pallet by placing the big, heavy boxes on the bottom and the small light boxes on top. Tightly wrapping all pallets in saran wrap to ensure all the products make it to the facility without becoming damaged.

Shipping / Receiving Specialist, Home Depot, Levittown PA November 2020 – December 2021

●Driving different kinds of warehouse equipment, such as order pickers, reach trucks, sit down/standup forklifts, sit down/stand up clamp trucks, stock chasers, and electric pallet jacks.

●Working on the docks to help load trucks, while processing and packing orders. This involved keeping track of inventory and assuring that every customer got their order on time.

●Working in receiving to help unload trucks and keep count of all the products that come out of the trucks to ensure that all the inventory is accounted for and the numbers are accurate.

●Worked on the mystery team to locate products and orders that couldn’t be found in the computer system or the warehouse. This involved going through excel spreadsheets to locate and keep track of the orders.

Inventory Specialist, Amazon, Robbinsville NJ July 2020 – November 2020

●Going through inventory to count, label, and put away all the products. Working with a team of associates to pack, process and ship out all the orders.

●Stowing orders in compartments within robots. Keeping track of which orders I put where and how many orders I am stowing in a while shift.

●Learning how to work with robots that keep track of orders. Learning how to operate the robots and how to program them to get orders.

●Working with a team of associates to successfully manage orders and label packages to ensure all the products are shipped to the right location with 100 percent accuracy.

Customer Service / Sales, Delta Lighting, Bensalem PA November 2019 – July 2020

●Making cold calls to businesses all around the United States to try to sell them different kinds of cleaning products and convincing them that our products are better than anything else they’re using.

●Working in customer service to help customers with their orders and to ensure the customers are getting exactly what they need at all. Always service with a smile.

●Researching different clients to call that would have an interest in our products and create a do not call list for clients who have no interest in working with us.

●Following up with orders over the phone to people all over the United State and taking care of all their needs so that they will continue to use us over other distributors.l

Lifeguard / Swim Teacher, NJ Swim, Sparta NJ July 2018 – November 2019

●Monitoring the children in the pool to ensure their safety. I would make sure all of their heads are above water, they weren’t doing any horseplay, they’re listening, and ensure that all the children are wearing goggles and ear plugs.

●Teaching swim lessons of all age groups. Follow the swim instructor protocol to ensure all the kids are learning the same technique for each type of swim exercise.

●Staying updated in lifeguarding, CPR and first aid training by taking regular classes.

●Keeping track of the children’s progress in the swimming classes to determine if they’re ready to learn more advanced skills and to calculate which skills they need help on.

Daycare Provider, Keep Inc., Sparta NJ September 2013 – July 2018

●Providing daily care for each child to ensure their safety and comfort, such as changing diapers, feeding bottles/food, putting them down for a nap, etc.

●Creating lesson plans that correspond to each age group, that cover the main educational topics, while making sure all children are under control and safe.

●Creating STEM educational crafts that correspond to the lessons being taught in class, while allowing the children to develop social skills.

●Working one on one with children that have different kinds of disabilities and learning how to correctly handle children who need extra care to ensure that they are well taken care of and make it home safely.

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