It Project Manager

Darryl Howard

Amsterdam, NL

+** * ******** *************@*****.***

LinkedIn - http://www.linkedin.com/in/dahoward

Positively Fired-up 2 Start a New Project, Position or Role!

Professional Summary

Results-oriented IT Project Manager and Project Support Specialist with 10+ years of experience in IT operations, procurement, and cross-functional team coordination. Proven ability to deliver scalable solutions, streamline workflows, and support high-impact technical initiatives across EMEA. Adept at stakeholder communication, vendor management, and optimizing project delivery using PRINCE2 and Agile frameworks.

Core Competencies

IT Project Coordination

Cross-Functional Collaboration

Technical Support & Troubleshooting

IT Asset & Procurement Management

Vendor & Stakeholder Communication

Workflow Optimization

Risk Mitigation & Issue Resolution

Documentation & Knowledge Management

ServiceNow SharePoint Splunk Remedy MS Teams

Professional Experience

IT Consultant (Remote)

GTC International 2022 – Present

Coordinated technical deployments, achieving 95% on-time delivery across client projects.

Consulted on IT infrastructure improvements, reducing downtime by 20%.

Executed hardware lifecycle tasks including equipment setup and diagnostics.

Program Manager (IT Coordination Focus)

Microsoft, Schiphol, NL 2020 – 2022

Coordinated IT procurement and asset logistics for >300 employees across EMEA.

Reduced hardware delivery delays by 30% through process standardization.

Led on-boarding initiatives and managed SharePoint database with 99% data accuracy.

Point-of-contact for IT escalations, reducing incident resolution time by 25%.

Project IT Specialist

FedEx Trade Networks, Hoofddorp, NL 2018 – 2020

Managed coordination for 5+ site relocation's, including system integration and vendor scheduling.

Improved procurement cycle time by 35% via Dell portal process optimization.

Built interdepartmental workflows that enhanced release planning efficiency.

Technical Coordinator (Retail IT Ops)

Nike EMEA, Amsterdam, NL 2016 – 2017

Supported POS systems across 30+ stores; resolved 90% of incidents within SLA.

Trained store staff and engineers, increasing first-call resolution rates by 40%.

Logged and managed incidents via ServiceNow; created support documentation for recurring issues.

Freelance IT Project Coordinator

Remote 2009 – 2016

Delivered CHP software implementation in 10+ healthcare facilities; trained 50+ professionals.

Coordinated media inventory audits and backup job validation for Reckitt Benckiser, ensuring 100% compliance.

Implementation Manager

IBM Global Delivery, Amsterdam, NL 2007 – 2009

Led coordination of workforce relocation and process improvement projects across EMEA.

Developed implementation schedules, RACI charts, and SOPs used across teams.

Improved client satisfaction scores by 15% through streamlined communication protocols.

Education

B.Sc. Business Administration – San Francisco State University, CA, USA

Dutch Language Course – Volksuniversiteit Amsterdam, NL

Technical Skills

ServiceNow SharePoint MS Office MS Teams Splunk Remedy VMware VDI Cisco WANManager POS

Languages

English (Native) Dutch (Proficient)

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