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Customer Service Restaurant Manager

Location:
Las Vegas, NV
Posted:
May 26, 2025

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Resume:

Work History

Maria

Fernanda

Hermoso

Pineda

Contact

Address

Las Vegas, NV 89108

Phone

702-***-****

E-mail

**************@*****.***

WWW

Bold Profile

Skills

• Customer service

• Team leadership

• Time management

• Decision-making

• Staff management

• Mixology techniques

• Cash handling

Monitoring alcohol

control

• Sales

Dynamic manager with a decade of experience at Juice Bar at Lvac, excelling in customer service and team leadership. Proven track record in enhancing sales through exceptional mixology techniques and effective staff management. Skilled in cash handling and inventory control, ensuring operational efficiency and a high-quality customer experience.

Developed skills in high-energy bar environment, focusing on customer service and teamwork. Demonstrates strong multitasking abilities and attention to detail. Seeking to transition into new field where these skills can drive success and contribute to team goals.

Offering strong foundation in bilingual communication and genuine interest in customer service, eager to learn and grow within this role. Brings ability to understand and address customer concerns promptly and accurately, coupled with proficiency in using customer service software. Ready to use and develop communication and problem- solving skills in Desired Position role.

Manager

Juice Bar at Lvac, Las Vegas, NV

Manager position

Been working 10 years as a manager at a juice bar, working and managing 8 employees, also having the

best costumer service and experience on making

protein drinks, also have experience handling cashiers and making inventory for the whole restaurant.

2025-05 -

Current

Cashier/ sales associate

Magnet Max

2015-05 -

2016-06

Greeted customers entering store and responded

promptly to customer .

Counted money in cash drawers at beginning and

end of shifts to maintain accuracy.

Assisted customers with inquiries and provided

exceptional service, resulting in positive feedback from shoppers.

Enhanced customer satisfaction by providing

efficient and accurate cash transactions.

Addressed customer needs and made product

recommendations to increase sales.

Education

Certifications

• Cleaning and sanitation

Verbal and written

communication

Staff training and

development

• Goal setting

• Relationship building

• Shift scheduling

• Sales techniques

• Sales management

Waitress

Black Cat Hookah Lounge, Las Vegas, NV

2011-02 -

2013-05

Handled high-pressure situations with composure,

maintaining excellent service standards even during busy shifts.

Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Maintained clean and welcoming dining

environment, ensuring a positive guest experience.

Remained calm and poised when dealing with

difficult customers or during busy shifts.

Supported teamwork atmosphere among staff

members through clear communication and

collaboration during shifts.

Kept server areas clean and stocked to increase

efficiency while working tables.

Collaborated with team members to consistently

provide efficient service during peak hours.

Maintained customer satisfaction with timely table check-ins to assess food and beverage .

Bartender

Ace Bartending Academy - Las Vegas, NV

2025-05

High School

Western High School - Las Vegas

I have my bartending certification and also my

management certification card .



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