Customer Service Restaurant Manager
Resume:
Work History
Maria
Fernanda
Hermoso
Pineda
Contact
Address
Las Vegas, NV 89108
Phone
**************@*****.***
WWW
Bold Profile
Skills
• Customer service
• Team leadership
• Time management
• Decision-making
• Staff management
• Mixology techniques
• Cash handling
Monitoring alcohol
control
•
• Sales
Dynamic manager with a decade of experience at Juice Bar at Lvac, excelling in customer service and team leadership. Proven track record in enhancing sales through exceptional mixology techniques and effective staff management. Skilled in cash handling and inventory control, ensuring operational efficiency and a high-quality customer experience.
Developed skills in high-energy bar environment, focusing on customer service and teamwork. Demonstrates strong multitasking abilities and attention to detail. Seeking to transition into new field where these skills can drive success and contribute to team goals.
Offering strong foundation in bilingual communication and genuine interest in customer service, eager to learn and grow within this role. Brings ability to understand and address customer concerns promptly and accurately, coupled with proficiency in using customer service software. Ready to use and develop communication and problem- solving skills in Desired Position role.
Manager
Juice Bar at Lvac, Las Vegas, NV
Manager position
Been working 10 years as a manager at a juice bar, working and managing 8 employees, also having the
best costumer service and experience on making
protein drinks, also have experience handling cashiers and making inventory for the whole restaurant.
2025-05 -
Current
Cashier/ sales associate
Magnet Max
2015-05 -
2016-06
Greeted customers entering store and responded
promptly to customer .
•
Counted money in cash drawers at beginning and
end of shifts to maintain accuracy.
•
Assisted customers with inquiries and provided
exceptional service, resulting in positive feedback from shoppers.
•
Enhanced customer satisfaction by providing
efficient and accurate cash transactions.
•
Addressed customer needs and made product
recommendations to increase sales.
•
Education
Certifications
• Cleaning and sanitation
Verbal and written
communication
•
Staff training and
development
•
• Goal setting
• Relationship building
• Shift scheduling
• Sales techniques
• Sales management
Waitress
Black Cat Hookah Lounge, Las Vegas, NV
2011-02 -
2013-05
Handled high-pressure situations with composure,
maintaining excellent service standards even during busy shifts.
•
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
•
Maintained clean and welcoming dining
environment, ensuring a positive guest experience.
•
Remained calm and poised when dealing with
difficult customers or during busy shifts.
•
Supported teamwork atmosphere among staff
members through clear communication and
collaboration during shifts.
•
Kept server areas clean and stocked to increase
efficiency while working tables.
•
Collaborated with team members to consistently
provide efficient service during peak hours.
•
Maintained customer satisfaction with timely table check-ins to assess food and beverage .
•
Bartender
Ace Bartending Academy - Las Vegas, NV
2025-05
High School
Western High School - Las Vegas
I have my bartending certification and also my
management certification card .
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