Human Resource Customer Service

Annette E. Scott

********@********.*** University Heights, Ohio 216-***-****

Skills: Workers Compensation (investigation, representation), FMLA, Retirement and Pension (consultation, manual and computer calculation), COBRA, Long Term and Short-Term Disability, Benefits Administration, Excellence in Customer Service, Training, Recruitment, Project Planning, Medical Terminology, HR Smart Recruiting Systems, SQL(Microsoft) queries and database reporting and design, Manager Training, EEOC

Experience:

Global Executive Human Resource Partner (01/14 -03/25) (Taylor Management) Novelty, OH Manage 25 Managers under Benefits and Payroll Competencies in US.

Responsible for budgetary requirements in human resources.

Creating Microsoft Data bases and reports to VP and COO

Organize and maintain personnel records

Update internal databases (e.g. record sick or maternity leave)

Prepare HR documents, (employment contracts and new hire guides)

Revise company human resource policies

Liaise with external partners, like insurance vendors, and ensure legal compliance

Create regular reports and presentations on HR metrics (e.g. turnover rates)

Responding to employees’ queries about HR-related issues

Assist the payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules) Creating policy and procedures for payroll

Participate in HR projects (e.g. help organize a job fair event)

Experience with HR software, like HRIS or HRMS

Computer literacy (MS Office applications, in particular)

Thorough knowledge of labor laws

Excellent organizational skills, with an ability to prioritize important projects

Strong phone, email and in-person communication skills

Pension, creation retirement plans, 5500 testing

Contractor HRIS/Business and Benefits Analyst:( Key Bank) (09/13 - 12/13) Cleveland, OH

System testing, system procedure writing, customer service, employee benefits adjustments, payroll adjustment, benefits administration, 401k administration.

Contractor Human Resource Manager: (Flow Polymers, LLC) (07/13- 09/13) Cleveland, OH

Employee discipline, union negations and grievances, benefits, payroll (500 employees), hiring, terminations, supervision of subordinates, FMLA, workers compensation, employee appraisals, orientation. 2 plants and 280 employees, performance evaluation, workforce planning, recruitment of chemists.

Contractor Human Resource Generalist: (Connections, Nonprofit) (10/12 - 2/13) Beachwood, OH

HRIS, hiring and termination of employees, benefits administration, payroll adjustments, performance appraisals, on boarding, orientation, job classification, FMLA, workers compensation, recruitment, organizational development, investigating, recruitment of Physicians, Nurses.

Contractor Payroll Administrator: (Northern Stamping), (02/12 -10/12) Valleyview, OH

Processing payroll for 150 union employees (weekly) and 125 salaried employees (bi-weekly), using Evolution Payroll Processing Internet base software, garnishments, workers compensation, benefits administration, orientation, FMLA, Peoplesoft 9.0.

Contractor Human Resource Generalist: (Stock Equipment): (12/11-01/12) Chagrin Falls, OH

Workers Compensation, Benefits Orientation, Benefits Data Entry, ADP Payroll for 175 hourly employees and 75 salaried employees (weekly and biweekly) recruitment. Kronos scheduling, time keeping, report writing.

Contractor FMLA Benefits Analyst: (Cleveland Clinic), (07/11 - 09/11) Beachwood, OH

Analyze all Family Medical Leave paperwork issued to and received by employee and make determination by viewing the medical health care certification and notified the employee of his or her rights and approval. Kronos timekeeping, time and attendance, FMLA, Peoplesoft.

Contractor Human Resource Generalist (Koinonia Homes, Nonprofit) (01/10 - 9/10) Independence, OH

Staffing for the homes of the mentally challenge, FMLA, Interviewing, COBRA, Workers Compensation, Benefits Administration, Employee Consultation, STD and LTD, SAP acting as a liaison between employee and supervisor, training, project planning for employees, recruiting, hiring, retaining employees, interviewing, unemployment compensation, (hearings and investigations, representation), e, ADP enterprise, Kronos, FMLA, crystal report full benefits administration.

Contractor Pension Administrator: (Nestlé USA Co), (02/09 - 07/09) Solon, OH

Benefits calculations using pension administration in (DB connect), various pension formulas, including nonqualified benefits (retirement, deferred vested terminations, estimates, death, Qualified Domestic Relations Orders), SAP, access and excel spreadsheets and visual basics. Preparing applicable written communications for participants or beneficiaries. Process distributions, setup payments, approve payments, response to all written and verbal inquiries received. Kronos, reports timekeeping.

Kronos Implementation: Advance Scheduler, forecasting and attendance, report writing, gathering business requirements and configuration, Kronos WFC designed to enhance clients, functionality and end user productivity, integration of Kronos T & A with payroll and benefits system using Kronos API Interfaces. Edit Payroll rules, work schedules, rounding rules, accruals and premiums as needed

Extensive Knowledge in the following Areas: Workday, ADP, Ceridian, Paycor, Paychex, SAP, Kronos, Report Writing, Siebel, Lawson, Peoplesoft, within these areas I have the following working knowledge of, (analytics, design, time keeping, implementation, data base creation, data entry).

Education: Cuyahoga Community College (8-2009 to 3/2010)

Human Resource Management

Lakeland Community College (8/2007 to 3/2009)

Business Administration/Human Resource Management

Cleveland State University (2/2009 to 4-2009)

Senior Professional Human Resources

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