Technical Support Customer Service

Deiadra Blackhall

Pitfour Meadows Vale, Montego Bay

Phone: 876-***-****

Email: ******************@*****.***

Professional Summary

Motivated and customer-focused professional with over four years of experience in customer service, technical support, collections, and sales. Proven ability to communicate effectively, solve problems swiftly, and build rapport with diverse clientele. Dedicated to maintaining high levels of customer satisfaction and contributing positively to team success. Seeking to leverage my skills in a forward-thinking organization.

Key Skills

• Customer Relationship Management

• Technical Support & Troubleshooting

• Debt Collection & Account Resolution

• Sales & Upselling Strategies

• Conflict Resolution & Communication

• Multitasking & Time Management

• Team Collaboration & Professionalism

Professional Experience

Customer Service & Technical Support Representative

Teleperformance January 2020 – December 2022

- Delivered prompt and effective technical support for a wide range of customer issues.

- Provided clear and empathetic assistance, improving customer satisfaction and loyalty.

- Handled sensitive collection accounts while maintaining a professional and respectful tone.

- Consistently met performance metrics including call quality, resolution time, and compliance.

Sales & Customer Support Associate

Continuum January 2023 – August 2023

- Responded to customer inquiries and promoted products and services tailored to client needs.

- Played a key role in driving customer retention and upselling, achieving top team performance.

- Maintained accurate records and documentation in CRM systems.

Collections Specialist

ContactPoint 360 October 2023 – March 2024

- Managed overdue accounts with professionalism and efficiency.

- Negotiated payment arrangements and educated customers on account options.

- Contributed to the team's monthly recovery targets and compliance standards.

Education

Wilmot School Academy 2016–2017

Maldon High School 2011–2016

Certifications

• CPR Certification

• School Leaving Certificate

Interests

• Internet research and digital trends

• Networking and peer engagement

References

Available upon request.

Contact this candidate