Customer Service Administrative Assistant

LINDA TENKORANG

**** *** *** *******, ****** Texas.

Phone: 817-***-****) Email: ****************@*****.***

PROFILE

I am a detail-oriented customer service personnel looking to secure a challenging position that meets my capabilities and education where I can improve and apply my skills and experience in a competitive organization and work sincerely with a commitment to help the organization achieve its goals. I am the type of person who takes ownership of difficult situations or challenges. I’m industrious, diligent an excellent communicator, and someone who has a track record of achievement.

PROFESSIONAL EXPERIENCE

Guaranty Trust Bank February 2020 – January 2024

●Respond to customer requests, offering excellent support and tailored recommendations to address needs.

●Respond to inquiries and requests from customers and maintain up-to-date records in Excel while interacting with them through email, and phone.

●Receive calls and explain administrative incongruities to inquirers.

●Resolving complaints and calming agitated customers.

●Assist customers with daily and routine banking issues.

●Actively worked to display a courteous and empathetic attitude to customers.

Administrative Assistant, Accra Technical University September 2018 -January 2020

●Arranged and filed student's documents.

● Assisted the accounts office in their administration.

●Assisted with the organization of Meetings, Seminars, Workshops and Conferences.

●Prepared databases and datasheets for office use.

●Drafted and dispatched letters.

●Took minutes during Meetings and Seminars.

●Typed documents for office use.

●Performed reception duties.

●Performed other general administrative duties.

Customer Service Personnel (Intern) Abii National Savings and Loans Aflao, Ghana. August 2018 - December 2019

●Opened accounts for new clients.

●Assisted customers in filling forms.

●Sorted and filed documents.

●Data entry.

●Provided customer services.

Administrative Assistant, (Intern) Municipal Assembly, Ketu-South District Assembly, Aflao.

May 2017- July 2018.

●Opened accounts for new clients.

●Prepared and managed database for clients with Microsoft Excel.

●Filed Documents.

●Provided customer services.

EDUCATION

●University Of Cape Coast, Accra Campus (August 2013-March 2017)

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