Customer Service Services Representative
Resume:
PROFILE Analytical and motivated professional with years of diverse experiences including self-
employment and customer service, both through inbound service calls as well as face-to-face interactions with customers. Outstanding interpersonal and leadership abilities; thrives within high paced environments.
PROFESSIONAL EXPERIENCE
Texas Children’s Hospital Medical Scheduler 10/2019 – CURRENT
• Communicated effectively with patients and medical professionals
• Received calls from patients to schedule appointments at various hospital locations
• Collected and updated insurance and patient demographic information
• Performed additional administrative task as needed Kelsey Seybold Clinic Healthcare Services Representative 06/2019 – 10/2019
• Scheduled, cancelled, and confirmed appointments in a prompt and courteous manner utilizing a PC.
• Provided comprehensive service to facilitate a resolution for any caller request
• Applied the necessary computer skills to effectively utilize the applicable software provided A1- Personnel/Harris County Toll Road Authority CSR 04/2018 – 06/2019
• Demonstrated superior ability to multitask by successfully and simultaneously handling customer concerns while overseeing much of the administrative duties
• Performed specific duties including collecting payments, sending receipts and various reports to proper departments, and completing any other tasks as assigned by managers
• Maintain a high-volume workload within a fast-paced environment. Assist multiple clients in any given week and consistently meet performance benchmarks in all areas (speed, accuracy and volume)
• Proficiently and professionally responded to customer representatives’ questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy
Amazon Fulfillment Associate 07/2017 – 04/2018
• Demonstrated leadership qualities that were acknowledged by the leadership team
• Served as an effective ICQA quality inventory counter by ensuring the quality and amount of the inventory was top quality and in stock with the Amazon company
• Supported team in performing daily goals and follow-up as well as ensuring production goals are being met during both peak and non-peak periods Virtuous Hair Salon Cosmetologist/Hairstylist 06/2009-03/2017
• Fostered relationships with clients to ensure superior customer service and repeat business
• Answered telephones, scheduled customer appointments, and confirmed appointments
• Monitored and tracked inventory; ordered supplies on a timely basis to insure services could be delivered
• Proven track record in outstanding communication, customer service, ethics, compliance, leadership and personal performance
ADDT’L PROFESSIONAL EXPERIENCE
H&H Hair Studio Owner/Cosmetologist 09/2002-05/2009 Mercury Finance Co. Customer Service Representative 04/1998-07/1999 EDUCATION
Career Step Online
Medical Transcription Certificate
Depelchin Children’s Center
Job Skills Certificate
Forest Brook High School
High School Diploma
EXPERTISE HIGHLIGHTS
• Organizational and planning
skills
• Communication skills
• Information management
• Attention to detail
• Problem-solving
• Adaptability
• Reliability
• BOS system software
• Microsoft Office Applications
CORE COMPENTENCIES
• Dependable and dedicated
worker with a diligent work
ethic and acute
understanding for analysis
and critical thinking
• Demonstrate outstanding
problem solving and active
listening skills
• Acknowledged for
unwavering commitment to
providing exceptional
customer service
• Possess exceptional ability to
build productive relationships
• Immense ability to schedule
appointments and maintain
calendars
Quintina
HARIAN
******@*********.***
Rosharon, TX 77583
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