Customer Service, Data Entry, Claims and Quality Assurance
Resume:
CONTACT
PROFESSIONAL OVERVIEW
Motivated professional seeking to contribute my expertise to a
dynamic, forward-thinking organization, while continuously expanding my skill set and supporting the company's growth and success. EXPERIENCE
CLAIM SPECIALIST/QUALITY ASSURANCE REP
Happy Floors, Miami FL 2015 present
Handled order processing, freight quoting, and claims management while ensuring documentation accuracy and maintaining high standards of quality assurance
Processed customer orders efficiently through
multiple channels, including fax, email, phone, and Zendesk. Prepared and delivered accurate freight quotations to support sales and logistics operations.
Investigated and resolved issues related to damages, shortages, and overages to ensure customer satisfaction.
Filed and managed damage claims with carriers, ensuring timely and accurate resolution.
Verified and organized all supporting documentation to maintain compliance and quality standards.
DISTRICT GROUND COORDINATOR
Kelly Services, Miami Lakes FL 2014 2015
Oversaw ground transportation logistics, including carrier assignment, freight quoting, and shipment tracking, while resolving delivery issues and negotiating competitive rates
Coordinated and assigned appropriate transportation modes and carriers for FCL (Full Container Load), FTL (Full Truckload), and LTL (Less Than Truckload) shipments.
Generated and provided accurate freight quotations to support logistics planning.
Investigated and resolved shipment issues, including damages, shortages, and overages.
*********@*****.***
Miami, FL, USA
www.LinkedIn.com/
CERTIFICATIONS
Certified Medical Billing &
Coding - 2003
SKILLS
Freight Quoting & Rate
Negotiation
Transportation
Management
Claims Processing
Order & Data
Management
Shipment Tracking &
Scheduling
Logistics Coordination
Customer Relationship
Management (CRM)
Freight Documentation
Management
Monitored shipment status to ensure timely pickups and deliveries.
Negotiated competitive rates for freight loads across designated lanes to optimize cost efficiency.
FREIGHT COORDINATOR
Aerotek Professional Staffing, Hialeah FL 2013 2013 Coordinated shipment routing and freight quotes while ensuring accurate billing, effective issue resolution, and exceptional customer service
Strategically routed shipments based on volume and regional requirements to optimize delivery efficiency.
Prepared and delivered accurate freight quotations to support operational planning.
Liaised with freight carriers to identify and resolve shipping issues in a timely manner.
Delivered high-quality customer service, ensuring client satisfaction throughout the shipping process.
Entered and maintained accurate freight billing data in logistics systems.
CUSTOMER SERVICE REPRESENTATIVE
Sun Logistics MIA Inc, Hialeah FL 2006 2012
Managed key client accounts, overseeing delivery scheduling, billing, claims resolution, and data accuracy while ensuring top-tier customer service
Managed the Roadrunner Transportation Services account, serving Delivered high-quality customer service through phone and email, ensuring client satisfaction and timely issue resolution. Scheduled delivery appointments and handled billing and imaging processes.
Processed and resolved freight claims related to overages, shortages, and damaged goods.
Performed data entry to maintain accurate and current account records.
REFERENCES
- Upon Request
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