Social Media Community Engagement

Phuong Duong

Fredericton, NB

506-***-****, ******.*****@***.**,

https://www.linkedin.com/in/phuong-duong- 066a84278/ HIGHLIGHTS OF QUALIFICATIONS / SUMMARY

• Strong communicator fostering teamwork, achieving goals, and enhancing collaboration,

• Adaptable and flexible; thrives in diverse, changing environments, excelling under pressure,

• Strong team player, collaborates effectively, and contributes to collective success,

• Strong problem solver, adept at analyzing issues and implementing effective solutions,

• Effective time manager, meets deadlines consistently, optimizes productivity, and prioritizes tasks,

• Quick learner; adept at mastering new skills and concepts efficiently,

• Using software tools, such as Excel, SAP, and other analytics platforms, to enhance decision-making and optimize supply chain operations. EDUCATION

Bachelor of Business Administration 2023 - 2025

University of New Brunswick (UNB) – Fredericton, NB Accounting, Finance

Bachelor of Business Administration 2021 – 2023

Foreign Trade University (FTU), Ho Chi Minh City, Vietnam WORK EXPERIENCE

Staff/Shift Supervisor May 2024 - Present

TacoBoyz – Fredericton, NB

• Oversaw daily restaurant operations to ensure high-quality service and customer satisfaction.

• Supervised and trained front-of-house staff, ensuring adherence to service standards and company policies.

• Monitored cash handling procedures and daily financial reports to ensure accuracy and minimize discrepancies.

Social Media Coordinator Jan 2024 – May 2024

International Student Advisors Office (ISAO), UNB – Fredericton, NB

• Experienced professional with a demonstrated history of success in engaging international learners, managing communication, and monitoring social media platforms,

• Collaborating with ISAO, we develop and implement programs, workshops, and events that aim to improve engagement and marketing,

• Constructed and monitored social media profiles on Facebook, and Instagram with both informative and visual appeal content.

Teaching Assistant May 2022 – May 2023

ILA English Centre

• Provided one-on-one assistance to students with special needs, resulting in improved academic performance,

• With a focus on learning and development, we ensure exceptional customer care, addressing inquiries and feedback,

• Collaborated with professors to develop course materials, including syllabi, lesson plans, and assessment tools. This experience allowed me to contribute my insights into effective teaching methods and course improvement.

RELEVANT EXPERIENCE

Business Administration Undergraduate Society Sep 2024 – May 2025 Events Coordinator

• BAUS Strategic pillar: Community, Inclusivity, Initiative, Enrichment

• Plan, organize, and coordinate BAUS events (Clubs and Societies Fair, Welcome Back Breakfast, Golf Tournament – Collaboration with other societies, External Case Competition ).

• Develop and implement marketing strategies for event promotion.

• Oversee on-site event activities and troubleshoot issues. Room Coordinator at BMO Apex Startup Challenge January 2024

• Controlled access to the presentation room,

• Greeted judges and explain the judging process,

• Greeted teams and help set up presentations on Mac (provided),

• Ensured all competition activities run smoothly and on time.

“We, Ice Breaker” Competition – Foreign Trade University October – December 2022

• Competition: 26-team project showdown,

• Team Achievement: Secured top 10 position,

• Role: Leader of participating freshmen,

• Collaborated with team members to establish innovative projects. Green Summer Volunteer Campaign of FTU Youth Union June – August 2022

• Planed diverse activities for local children in summertime: sports, arts and crafts, and educational workshops,

• Sought out partnerships with local businesses, schools, and individuals for resource support, meeting financial goals (30 million VND),

• Collected feedback from participants, volunteers, and sponsors. Record the process to enhance future initiatives.

CERTIFICATES & LICENSES

• Fundamentals of Digital Marketing (Google Course Certificate)

• Microsoft Office Specialist Certificate

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