Administrative Assistant Customer Service
Resume:
Kelly Brewer
https://www.linkedin.com/in/kelly-brewer-1037aa233
Statesville, NC 28625
***********@*****.***
Professional Summary
I am an experienced administrative assistant with a strong background in corporate/office settings. I am highly organized, detail-oriented, and skilled in managing records and information. My excellent communication and problem-solving skills make me an asset in any office environment. I am a dedicated professional who is committed to providing exceptional administrative support. I am authorized to work in the US for any employer.
Willing to relocate to: Statesville, NC
Authorized to work in the US for any employer
Work Experience
CI / Quality Facilitator / Administrative Assistant Leggett & Platt-Statesville, NC
November 2023 to Present
Assess the effectiveness of the business function and offer recommendations for improvement in accordance with a well-defined body of knowledge. Work closely with project managers and quality specialists to identify ways to make things better, including the corporate bottom line. Purchasing Coordinator/Buyer
Mitchell Gold + Bob Williams-Taylorsville, NC
April 2021 to August 2023
Create and update records, ensuring accuracy and validity of information. Monitor level of supplies and handle any shortages. Sort and distribute communications in a timely manner. Work in softwares daily such as, Excel, AX, Teams, Outlook.
Maintain healthy relationships with vendors and ensure tasks were handled in a timely manner. Office Admin Assistant
LHI - Logistics Health Incorporated-Wilkesboro, NC March 2020 to April 2021
Assist each person with check in process for desired testing needs. Assist with Rapid and PCR testing. CSA - Customer Service Associate
Lowe's-Statesville, NC
March 2018 to March 2020
Promptly responding to customer queries via email, live chat, video, phone, and social media channels. Immediately escalating serious complaints or issues that you are not equipped to deal with. Working with colleagues or managers to find the best solutions to customers’ issues. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Maintaining a polite, helpful, and professional manner at all times. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Familiarizing yourself with new products and services as they are introduced. Attending workshops and meetings as required.
Providing training to new customer service agents. Respecting client confidentiality at all times.
Education
Bachelor's degree in Data Science
Western Governors University
February 2023 to Present
Associate in Science (AS) in Medical Assisting
Wilkes Community College - Wilkesboro, NC
January 2018 to August 2021
Diploma
North Iredell High School
Skills
• Negotiation
• Customer service
• AS400
• Word processing
• Manufacturing
• Merchandising
• Kanban
• Medical Terminology
• Manufacturing facility
• Windows
• Communication skills
• Purchasing
• Microsoft Powerpoint
• MRP
• Clerical Experience
• Supply chain management
• Computer skills
• Office management
• Analysis skills
• ISO 9001
• Phone etiquette
• Customer Service
• ICD-10
• Procurement
• Microsoft Office
• Clerical experience
• Time Management
• Microsoft Dynamics GP
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