Administrative Specialist

NIKIA L. LAMB

Administrative Specialist Portsmouth, Virginia

WORK EXPERIENCE

RETAIL CUSTOMER SERVICE ASSOCIATE

Macy’s — Chesapeake, Virginia / September 2024 (currently employed)

Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in-store or through virtual selling.

Assist the customer and influence the sale by making the best product recommendations

Engage and interact with customers during their in-store or online journey

Effectively develop and maintain relationships with peers and store leadership to problem solve and create the best possible outcome for the customer

OFFICE COORDINATOR

Capstone On-Campus Management at Norfolk State University / June 2024 – Jan 2025

Student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university

Responsible for Accounts Payables (invoices) & engaging vendors

Maintaining and ordering office supplies, as needed

Receive, sort and route all incoming and outgoing mail

Assist with filling out work orders and room reservations

CUSTOMER SOLUTIONS ASSOCIATE

Portfolio Recovery Associates — Norfolk, VA / January – June 2024

Interpersonal Skills —> Active Listening & Managing Conflict

Build Trust & Rapport with Debtor

Delinquent Account Management

Outbound & Inbound Calling

Manage multiple delinquent accounts for debt collection efforts

Plan a course of action to recover outstanding payments.

Negotiate payoff deadlines or payment plans

Handle questions, complaints & fraudulent incidents about disputed accounts

Fair Debt Collection Practices Act

OFFICE ASSISTANT

Food Lion — Elizabeth City, NC / September 2022 – December 2023

Utilized Western Union, lottery, & Coinstar machines for customers while following Delhaize policies and procedures to process the transactions.

Supervised the front-end of the store & reported directly to the Customer Service Manager.

Leveraged POS system to perform purchase transactions (cash, check, credit cards) for team members and customers.

Built and maintained positive working relationships with co-workers.

Supported staff, performing data entry and administrative duties.

OPERATIONS PROCESSOR

Wells Fargo Distribution Center, Charlotte, NC / Jan 2022 - Jul 2022

Create New Account Kits (NAK) for Wells Fargo banks in the U.S.

Ensured a high degree of accuracy in a timely manner.

Have considerable knowledge of company personnel policies and practices to coordinate projects.

Cleared jams in sorting equipment.

Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

RAMP AGENT

Charlotte Douglas International Airport, Charlotte, NC / Sep 2021 - Jan 2022

Clean/sanitize the inside of the aircraft while practicing safety protocols and wear the correct personal protection equipment

Attached slings, hooks and other devices to lift cargo and guide loads.

Guide inbound/outbound airplanes to and from the gate.

Lift, load, unload, and/or transport passenger cargo to and from aircraft, bag carts, dollies, and conveyor belts.

Drive and/or operate ground support equipment (tow tractors, tow bars, belt loaders, container loaders, and baggage tugs) while maintaining safety and security on the ramp in accordance to safety policies and procedures.

Ensure on-time performance of flights by understanding verbal and visual commands regarding safety warnings, with and without assistance of sight or visual aids.

OFFICE ASSISTANT

Food Lion, Belmont, NC / Jan 2021 - Sep 2021

Supervised the front-end of the store & reported directly to the Customer Service Manager.

Ran an Accounting Recap Report (ARR) to compare the balances of Lottery and Western Union. The report identifies the amount of transactions we completed

Utilized Western Union, lottery, & Coinstar machines for customers while following Delhaize policies and procedures to process the transactions.

Participated in team meetings, providing input and suggestions on organizational practices.

PACKAGE HANDLER

FedEx Ground, Charlotte, NC / Nov 2020 - Feb 2021

Loaded and unloaded trucks by performing physically demanding tasks.

Sorted cargo before loading and unloading.

Utilize conveyor systems to sort packages accordingly by scanning packages, reading labels and charts, verifying numbers, and memorizing information.

DIRECTOR OF FIRST IMPRESSIONS - DMV

Hall Honda, Elizabeth City, NC / Apr 2017 - Jun 2019

Data entry & scan/file documents such as service tickets, warranties and coupons for the Human Resource & Accounting Departments.

Conducted monthly expense reports, tag audits & managed office inventory.

Provided information about the establishment, such as location of departments and offices, employees within organization and services provided.

Evaluated information on applications to verify completeness and accuracy and to determine whether applicants were qualified to obtain desired licenses. (DMV)

Exhibited proper phone etiquette when taking/making calls regarding service requests and transfers to appropriate service areas.

EXTRACURRICULAR ACTIVITIES

President, Phi Beta Lambda Business Organization

Combine business and education through programs and service in which students, educators and business individuals learn and prepare for a career in the business field.

Encourage and practice efficient money management.

Conferences, seminars, competitive events, fundraising

Fundraising President, Green Council Recycling Committee

Campus clean-ups

Community service

Provide students with the resources and information to reduce waste, reuse products, and recycling.

REFERENCES

Available Upon Request

**********@*****.***

(252) - 267 - 3457

EDUCATION

ELIZABETH CITY STATE UNIVERSITY

Elizabeth City, NC

Bachelor of Science Business Administration

NORTHEASTERN HIGH SCHOOL

Elizabeth City, NC

High School Diploma

ADDITIONAL SKILLS

Customer Service

Problem-Solving & Decision-Making

Supervising & Training

Microsoft Office

Leadership

Team Oriented

Cleaning/Housekeeping

Public Speaking

Office Administrator

Warehouse Logistics

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