Los Angeles Customer Service

Julie Richardson

**** ***** ******, **** *****, CA, 90810

Cell: 562-***-**** - ************@*****.***

OBJECTIVE: Highly motivated and detailed orientation professional with over 30 years of experience in

customer roles. Seeking a challenging position to utilize my skills and communication abilities. A willingness to

learn and accept new tasks.

SKILLS:

Multitasking

Empathy

LiveChat Expertise

Customer Service

Time management

Word & Excel

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PROFESSIONAL EXPERIENCE:

Self-Employed September 2014 to Present

Retired: A personal care for aide for family with caregiver daily tasks: such as bathing, dressing,

eating, housekeeping while providing emotional support and companionship.

Los Angeles County Superior Court — Juror Services Division Los Angeles, CA

Court Services Supervisor April 2001 to June 2012

Assigned to the Telephone Center assisting prospective jurors calling for information with a jury

summons. Helped staff when needed with the necessary tools to resolve problems calls.

Conducted office staff meetings. Addressed employee staffing issues and prepared performance

evaluations. On-line chat operator with potential jurors. Troubleshooting for jurors with problems.

completing on-line jury orientations. Responsible for taking Relay Calls for hearing impaired callers.

Verifying employees’ timesheets and forwarded to division payroll timekeeping clerk.

Direct supervisor of a staff of 20 in an office of 40 employees.

Los Angeles County Superior Court — Juror Services Division Los Angeles, CA

District Jury Coordinator April 1990 to April 2001

Performing the duties of a Customer Service Representative in the jury assembly room for prospective

jurors required to report in for service. Performed the orientation speech to new jurors, assigned jurors

to courtroom for jury cases. Entered courtroom data activity and & jury activity status in JMS (Juror

Management System). Maintained supplies for office and juror information packets. Provided back-

up staff coverage due to absence or vacation. Downtown jury assembly rooms have approximately

3,000 jurors in the database per week

Los Angeles County Superior Court — Pretrial Services Division Los Angeles, CA

Office Assistant December 1985 to April 1990

In a secretarial pool typing reports for individuals arrested and requesting to be released on their own

recognizance. This information had to be processed in a timely manner for upcoming court

appearances. Daily input of court activity for candidates to assure they keep their agreement with the

program. Performed the task of front office clerk & receptionist duties on a rotating basis.

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